The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Obstructive Call Handlers & Poor Healthcare Assistants
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
The call handlers are very obstructive and hostile. This certainly needs improving. Whilst we understand the practise has a new contract to now take bloods at the practise the Healthcares that take the bloods must have appropriate training. The healthcare & callhandlers have very lityle compassion & empathy. The time they spend with patient is very rushed and hands were not washed or gloves donned. It was a poor experience. This is not what is expected. Whilst we understand that the practice benefit per blood test per day; this should be done with care rather than reckless. I feel more comfortable getting bloods done from a phlebotomist and the hospital. A review off all healthcares conducting phlebotomy is advised to improve on scores. In addition the call handlers who we note have a long standing problem that should be improved to satisfy patient care. This training would certainly help.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient I am really disappointed to receive your review that call handlers are obstructive and hostile. I run a monthly survey which reports on telephone access and the results are overall positive. A great deal of work has been undertaken on the telephones to reduce waiting times and improve customer service. We are currently answering 95% of calls first time which is testament to our efforts. You are quite right that we are offering an in-house blood test service. This is to support existing blood test services, improve access and reduce waiting times for patients. I totally agree the quality of our service must be of a high standard, and I have fed your comments back to our Head of Nursing. I trust she will review the process and carry out the necessary observations of our phlebotomists and health care assistants. Please feel free to call us and provide more information so we can address your concerns and discuss with the appropriate individual(s) one-to-one. Kind regards DS
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Review titled Patchs
Rated 4 stars out of 5
by Diane Spurr - Posted on 21 March 2023
Thanks to this new consult system I was finally able to receive the correct meds I required the day after I submitted it
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Diane Thank you for your 4-star review and feedback on the new Patchs online consultation tool available to our patients. This has been introduced as another access route and is ideal for those with less urgent queries or concerns. We're aiming for a member of our clinical team to review these requests within 24 hours so it's nice to see that happened on this occasion. Kind regards DS
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Review titled Most improved practice
Rated 5 stars out of 5
by Markham s - Posted on 10 March 2023
I was considering leaving the practice for some time however over the last few months there has been a massive improvement to patients request for appointments. Before you had to fight the receptionist for appointments now they are a pleasure. You get the impression they are genuinely trying to help instead of being a nuisance.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Markham Thanks for taking the time to leave a review. It’s great to hear how much of a turnaround and improvement in service you have witnessed. The whole team are working extremely hard to continuously improve all aspects of the patient experience. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Jean Calvert - Posted on 07 March 2023
My consultation was fine no problems at all. My biggest frustration is requesting a prescription. My last consultation was about my blood pressure and there were no appointments to chat with the in house Pharmacist until Monday which was the day i took my last tablet in the sleeve. I didn't order anymore before my consultation thinking I might need a change in the prescription. The Pharmacist did ring yesterday but I was outside in the garden at the time and a voicemail wasn't left so I didn't know who had called because it was no caller I'd. I rang the reception in the afternoon to say I hadn't spoken to the pharmacist and she said she would ask him to ring me. I eventually had a text this morning saying my prescription had been sent to the chemist. I had a sleepless night worrying about no tablets being left for the morning. I also need cocodamol on a regular basis as I am waiting for 2 knee replacements and these are not on my repeat prescription so I have to trail to the surgery every fortnight or so to fill in a form for another prescription for them. Sorry it's a bit longwinded but you asked so I have given my opinion. I don't know whether there is a simpler way but thanks for asking. Jean Calvert
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Jean Thanks for taking the time to leave a review. Sorry to hear about some of issues you’ve experienced with accessing medication. We work really hard to ensure all medication requests are processed and prescriptions are sent to pharmacies within 48 working hours. If there are ever delays with this, please do not worry. Patients can contact NHS 111 out of normal hours to request an emergency prescription. We would not encourage anyone to go without medication so please be assured this option of contacting NHS 111 is available to all patients, especially when we’re closed. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Good response
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
Felt that I was being listened to Not rushed Things were explained Encouraged to ring back if I didn’t improve by Friday great improvement over the last few years
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. We hope all our patients feel they have adequate time in consultation to learn more about their condition and treatment options. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
It was not a particularly great experience. But I was satisfied with the service I received. It was adequate. The waiting time is the main concern, but that's not something you can control. Otherwise am satisfied with the practice.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear patient Thank you for taking the time to leave a review and your comments about the waiting time to be seen upon arrival. This feedback will be shared with our whole team at our next practice meeting and I hope we reduce waiting times. Please be mindful waiting times can be affected due to emergency or complex presentations in surgery. Kind regards DS
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Review titled chaotic systems + lack of cohesive efforts
Rated 3 stars out of 5
by Paul Young - Posted on 11 April 2023
Using on line for 3 repeat prescriptions. One was correct. One was blocked because Grange wrongly input product details. One was not put through to Grange Pharmacist. Resulting in numerous calls to Grange and local dispenser. The serious situations were all generated by Grange. They are nice folk but there is a complete lack of careful attention, cohesion and real team activity. Grange Pharmacists do not lnform patients regarding their fulfillment or not. Reception staff decided if online repeats are passed to Grange Pharmacists. Verbal communications to me were not noted on my records leaving me without agreed prescriptions. All in all regrettable and avoidable disrespect and abuse by Grange in every aspect of everday mundane management. There appears to be zero cohesive and effective team management. All very regrettable and tragic not to mention potentially life / health threatening. The complete opposite what everyone in the Grange probably wants or intends but is the reality on nearly all my interactions have resulted in. Sincerely P Young
Visited March 2023
Review titled The Grange Medical Practice
Replied on 12 April 2023
Dear Paul Thank you for taking the time to leave such a comprensive and honest review. I have asked a member of the team to call you and discuss your recent experiences further and I hope we will be able to better understand the issues you've been facing. We have worked hard on improving efficiencies within our pharmacy team, to ensure patient queries are responded to quicker. I'm sorry to learn of your perception that our admin team decide whether or not to send something to the pharamcy team. Unfortunately this is inaccurate - our processes allow admin to issue previously reauthorised repeat items, however if something is not authorised for repeat - it must be directed to the pharmacy team for a decision. Your feedback will be shared with our wider team, including our pharmacists, and I hopw you will return to leave reviews regularly and let us know if you see improvements. Kind regards DS
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Review titled Good service
Rated 5 stars out of 5
by Steve - Posted on 21 March 2023
Had a message to check my blood pressure, readings on the high side, did a week of monitoring it...dropped off the readings at the surgery, a few hours later they messaged me..very pleased with the fast service and reply..
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Steve Thank you for the outstanding review and 5-star rating. I'm pleased to hear how efficiently you were dealt with on this occasion. Receiving a same day call or update from the clinical team is always helpful. Kind regards DS
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Review titled Quality Service
Rated 5 stars out of 5
by Sharon Horsfield - Posted on 08 March 2024
Had an issue spoke to receptionist who went out of her way to sort the Doctor rang back within 2 hrs ordered Scan immediately and referred fantastic service all around
Visited March 2023
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear Sharon Thank you for letting us know about your recent experience. The team will be delighted to receive such an outstanding review about the fantastic service you experienced. Kind regards DS
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Review titled Excellent consultation
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I was given an appointment to see a doctor quite quickly. The doctor examined me and l felt they listened to me and gave me as much time as I needed.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm delighted you felt you had adequate time to be listened to during your appointment, this is very important. Kind regards DS