The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
-
Review titled Urgent medication
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
Communication between Pioneer Healthcare and the Grange Practice made it that I nearly ran out of medication. A last minute prescription had to be issued
Visited April 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient I'm glad we were able to issue a prescription in time before you ran out. Please be aware you can order medication online or in person up to 10 days before you are due to run out. If, for any reason, you cannot order your medication in time, please be assured you can contact local pharmacies or NHS 111 to request an emergency prescription. Kind regards DS
-
Review titled Terrible and time wasting
Rated 1 star out of 5
by It's a terrible service - Posted on 02 May 2023
I didn't get a date for doctor's appointment after waiting for over 3 days. I got a message for appointment to leave blood sample without any date, I'm hight disappointed in this service
Visited April 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient I'm sorry to have received your review. As I am unable to identify you from your review, I would encourage you to call and speak to a senior member of our team and we would be happy to investigate this particular encounter in more detail. We can certainly offer you an appointment in the coming days if you still need to be seen. Kind regards DS
-
Review titled Grange Group Practice
Rated 3 stars out of 5
by Anonymous - Posted on 18 April 2023
Advanced nurse practitioner seen. Very nice caring felt she listened to me. I felt she understood my problem and dealt with it appropriately and sympathetically. Nurse also seen who was very helpful and knowledgeable.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 19 April 2023
Dear patient Thank you for taking the time to leave a review and let us know about your recent experience of the Practice. I'm pleased that you were satisfied with our Nurse Practitioner and Practice Nurse, and you found them to be caring, helpful and knowledgable. Kind regards DS
-
Review titled Great services
Rated 5 stars out of 5
by Carol Williams-Powell - Posted on 18 April 2023
My experiences from phone calls to a consultation with a medical practitioner has been excellent. The entire experience has improved massively in the last 6 months.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 19 April 2023
Dear Carol Thank you for taking the time to leave a review. I'm really pleased to hear that you have noticed the massive improvement in the Practice over the last 6 months. I hope you will leave reviews regularly to let us know how we're doing. Kind regards DS
-
Review titled Excellent care, concern and treatment
Rated 5 stars out of 5
by Patricia - Posted on 25 April 2023
I recently needed to be treated for a condition which was causing me great physical pain. I was seen on the same day and treated with empathy and kindness . The practitioner I saw went above and beyond to make sure I received the best medication possible to ensure my pain was reduced. Now 3 weeks later I am pain free and back to normal activities. The medical and emotional support I received from practitioners and administrative staff was outstanding.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear Patricia Thank you for your 5-star review after your recent outstanding experience. We are working really hard to reduce appointment waiting times and it’s really positive to hear you were able to receive attention and advice very quickly. Kind regards DS
-
Review titled Quick appointment
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2023
I was suprised how fast the phone was answered and that I was able to ring in the morning and get an appointment for the afternoon
Visited April 2023
Review titled The Grange Medical Practice
Replied on 19 April 2023
Dear patient Thank you for taking the time to leave a review. I'm pleased you were pleasantly surprised with how quickly your call was answered. We set ourself the stretching target of answering 95% of calls first time, with an average wait time of less than 3 minutes. I'm proud to advise we have been acheiving that - no mean feat for a service which answeres over 10,000 calls per year. It's reassuring to know how quickly you were able to be seen for an appointment. Patient access is really important to us, so it's nice to know we're doing a good job. I wonder what else you might have wished for to make this a 5 star experience. Kind regards DS
-
Review titled Reception has improved
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2023
The staff they have post COVID are much friendlier and more helpful in the phone than pre COVID. Less hostile and more approachable
Visited March 2023
Review titled The Grange Medical Practice
Replied on 14 March 2023
Dear patient Thank you for taking the time to leave a review. It’s really nice to hear you have noticed an improvement in levels of admin customer service. It would be really helpful if you could let us know what improvements you would suggest to help you rate us 5-stars. We’re always happy to receive ideas and suggestions. Kind regards DS
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
Receptionist was really polite, attentive & helpful during my phone call. GP called me back within 30 mins, as Receptionist said they would. I have used this GP surgery regularly over the last 3 years. Having lived in different parts of Yorkshire over the last 20 years, this is one of best, most efficient, well run, inclusive GP practices I've used.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. Our team will be delighted to have received such a glowing review and it’s so pleasing to hear that you rate our service higher than the other practices you have been registered with. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
-
Review titled Prompt service
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Phoned surgery at 08.30 on Monday. Within 15 mins an appt for 11.15 that day had been arranged. Reviewed by nurse Practitioner who thought the diagnosis was a DVT. Apologised that couldn't be managed at the surgery and advised to go to A and E. Also advised to tell A and E reception that I had been referred by G.P. practice ( may fast track assessment ). At A and E was informed that triage waiting was 2.5 hrs and treatment time a further 2.5 hrs. However, after half an hour I was triaged and sent to the Medical Assessment Unit, bloods taken and seen by the Doctor. I was back home within 4 hrs. I am convinced that without the advce of the Nurse Practitioner my in hospital would have been much longer. As I,m looking after my wife at present, this was extremely important to me. Thank you.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. It’s reassuring to learn our clinicians were able to identify such a potentially serious condition and have you streamed to the A&E department for more specialist treatment and care. I hope you are well on the road to recovery now. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
-
Review titled Great Improvement
Rated 5 stars out of 5
by Paul Mcnulty - Posted on 21 March 2023
I have been patient here at the grange for many years not so long ago problems trying to contact surgery was very very frustrating i appreciate it is not possible to deal with every call in 3to5mins but respond times have improved tremendously credit to everyone good team work also getting to see doctor again great progress all round
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Paul Thanks for taking the time to leave a review. It's great to know you appreciate the quick call answer time and that we were able to book you an appointment to be seen shortly after. Kind regards DS