The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick helpful service
Rated 5 stars out of 5
by Penny - Posted on 13 April 2023
I am so impressed with the speed and efficiency with which my request for asthma treatment was handled. The receptionist listened carefully and made a telephone appointment for the same day. I was carefully assessed over the phone and my history considered. My medication was available the same afternoon. Everybody in the practice is kind, willing to listen and keen to help. The practice is well organised with minimal wait times and a good balance between GPS, nurses and other professionals. I am delighted to be registered with the Grange Group Practice and would recommend them very highly for patient care. Thank you.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 17 April 2023
Dear Penny Thank you for taking the time to leave a review and outstanding 5-star rating. I’m pleased to hear about your recent experience and how well you were cared for. Your feedback will be shared with our full team at our next clinical meeting and I hope you will continue to leave reviews and let us know how we’re doing. Kind regards DS
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Review titled Great experience
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2023
I rang in the morning regarding a 6m old and a cough. Appointment set at my convenience later thar day. On arrival I waited two minutes, seen and diagnosed immediately. Medicine issued (difficulties at our chosen pharmacy) but service at the doctors was incredible. I've had mixed experiences at this practise over six years but the last year has seen a dramatic improvement and all my family now go here.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 12 April 2023
Dear patient Thank you for taking the time to leave a review. Your comments lead me to belive this was a 5-star experience, so I would be really interested to know what we could have done better on this occasion. I'm really pleased to know that you have seen a dramatic improvement in the practice over the last 12 months. The whole team have been working hard to improve patient experience. I hope you will leave regular feedback to let us know how we're doing. All feedback is shared with our whole team at practice meetings and we will endeavour to continue developing and improving. Kind regards DS
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Review titled Poor mental health services
Rated 2 stars out of 5
by Katie Louise Spry - Posted on 02 May 2023
I reached out for help with mental health as it is impacting on my sleep, I am coming up to the anniversary of my sons birthday and death, they give me an appointment for 2 weeks time with attachments for crisis.. I want to speak to someone sooner than 2 weeks especially as the appointment is after the birthday mentioned.. this service at this gp has continued to get worse as last year it took 8 days just to get help after my son had died... it is disgusting, I am unfortunately not in a position to be able to move as choices are limited since keldergate was closed in covid
Visited April 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear Katie Thank you for taking the time to leave a review and I'm sorry to hear you are suffering with your mental health following these tragic events. Please be assured we are all here to help you. I have asked a member of the team to call you and discuss this further to see what we can do to help, how we can be more aware of the background and what we can do to better understand such specific and important needs of our patients. I hope you can understand, that whilst we are proud to be the first port of call for many patients, we are a "General" Practice - and some services may need specialist intervention, which often requires onward referral. We are aware that local mental health services are under immense pressures. Keldregate is our branch site, managed and run by same team as The Grange. I hope my colleague is able to support you and resolve any bad-feeling you have against the practice, and I hope you will give us chance to support you better. Kind regards DS
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Review titled Great service
Rated 5 stars out of 5
by Gideon Calliste - Posted on 02 May 2023
Although there are times when the services are not always 100% and that's expected in today's climate, all in all, I've been very satisfied with the services provided.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear Gideon Thank you for acknowledging the challenging climate. We are all trying hard to run a smooth and efficient service for our patients and it was nice to receive your 5-star rating. Kind regards DS
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Review titled Some improvements
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
Collating patient information so that patient can get the necessary treatment, it seems that information between hospitals is not been verified. I have sustained a serious nerve damage and I do not have sensation to touch in my dominant hand. But GP seems to not have a verification on the outcome of my injury. I have raised this with the hand consultant at the appt with him on 30 March, he will be performing a nerve induction test in the next 7 weeks approx to verify that. In the meantime I have requested to be dealt with one particular GP so that he is more informed of what is happening. Due to different people talking to me I have to explain everything each time and having separate appts for various things which is time consuming for everyone. For example I had an appointment for physio, but she said she can only see me regarding my leg, but I explained to her that I wanted my back and neck seen to aswell, she explained that would need to be requested separately, which does not make sense to me. If these things can be improved it would be less stressful both sides.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 09 April 2023
Dear patient Thanks for taking the time to leave a review and 4-star rating. As one of the largest practices in Huddersfield, we do have a large team of clinicians and this can affect patients ability to see the same clinician each time. I understand that can be frustrating, but please be assured all clinicians can follow on from each others notes. It was helpful to hear your feedback about the first contact physio service. This is a third party service offered through our primary care network. Unfortunately, appointment timings do mean there is often only time to assess and treat a single problem, but we would be happy to make other appointments for you. It simply isn’t safe to try to squeeze multiple problems into a single appointment. A double appointment may have been helpful for you. Your feedback will be shared with the wider team at our next practice meeting. Kind regards DS
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
So my daughter has had a problem for nearly 3 weeks and finally got to see someone and they did a sample and set away ,told would be back in a few days took nearly a week to be then told after ringing all the time to find out if the sample had come back to be told there is a medication at the chemist to pick but yet no phone call from yous but me ringing all the time ,probably wouldn’t have found out if hadn’t rung ,asked if this is gonna clear it up to be told I dunno ! That’s what the doctors have done a prescription for but yet the cream did nothing ! Then I asked for a doctors appointment to be told two weeks time ,just a joke think I will be looking else where for a new doctors !!!!
Visited April 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear patient I’m sorry to hear about your recent experience. This is not how we want our patients to feel. Please will you contact the surgery to provide some more information so we can look at how we can support you better and ensure you and your family are cared for. Kind regards DS
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Review titled Unbelievably unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
I visited this GP practice three times. Every single time the experience has been getting worse and worse. I can not believe that NHS and the peoples tax is being spent on a surgery that is so unprofessional, rude and inconsiderate. The GP's are rude and stubborn. They will not let you explain your symptoms fully or listen to you, they automatically assume they already know your symptoms and are very rude and will tell you to stop talking half way through explanation of your symptoms. They will make rude, inappropriate comments about how you look. It is a surgery that needs to be closed down immediately, it should never exist.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 17 April 2023
Dear patient I’m sorry to have received this concerning review. This is absolutely not the perception any patient should have of our surgery. We are working very hard to look after our patients and provide the best possible service. As I am unable to identify you from this anonymous review, I can only ask that you contact the practice and provide more information about your recent contacts so we can investigate further. Kind regards DS
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Review titled Amazing
Rated 5 stars out of 5
by Don't mind - Posted on 03 May 2023
Always helpful and polite every time I'm at the surgery or when I use the phone fast service mostly thank u
Visited April 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thank you for taking the time to leave a review and 5 star review. Our whole team will be delighted to know you rate the service highly. Kind regards DS
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Review titled Efficient appointments
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2023
My son got an appointment in pretty good time. The doctor was really thorough and understanding. She didn’t rush us and spoke to my son too got understand his needs.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 20 April 2023
Dear patient Thank you for taking the time to leave a review and 4-star rating. I'm pleased to hear you got an appointment quickly and that you had enough time to speak about your problem with our clinician. Kind regards DS
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Review titled Speedy service but no cure
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
Speedy service for a new born. But didn't get to the bottom of a health issue. Baby coughing continually at night and is now not chesty but upper respiratory tract/nasal but a issue for several months, no referral, no remedy (despite family allergies and nasal issues/surgery).
Visited April 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear patient Thanks for taking the time to leave a review. We always try to assess children under 5 years old the same or next day. If symptoms have not resolved, please get in touch and we’ll happily see the child again as soon as possible. Kind regards DS