The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very disappointed
Rated 1 star out of 5
by Cristiana Tudini - Posted on 05 June 2024
Rang this morning as my 5 years old was not well, I was told by reception no face to face or telephone appointment for the next two weeks. This is not acceptable, a surgery should always have emergency slots or book on the day. I am considering moving to a better practice where the look after patients. Not recommended
Visited June 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear Cristiana I'm sorry to hear about your recent experience. Our policy is to see all under 5s the same or next day where possible, or certainly to signpost to out of hours services to prevent delays in young people being treated. I have asked a member of our team to call you and take some more information so we can investigate further, provide feedback and further training. Kind regards DS
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Review titled Find an alternative
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
Impossible to speak to a doctor, let alone see one. They will do all they can to put you off, sending text messages as a last resort, putting you on medication without even a telephone consultation. Finally got an appointment (after literally trying for months) only for them to cancel two hours beforehand. The tactic is so make you give up and stop bothering them. It's an area of high social deprivation and the doctors are not interested
Visited June 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient I'm sorry to hear about your recent experience. This is certainly not the way we expect our patients to feel or be treated, so please contact us directly and we'll be happy to investigate the incident, and ensure we get you seen quickly. Kind regards DS
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Review titled Very limited time.
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
Recently saw GP regarding weight loss. Fast tracked to local hospital for GI investigation. No time to dicuss options regarding limitation of investigation/ treatment. Not GP's fault, only 10 mins for consultation.
Visited June 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave a review. I'm pleased the clinician was able to move swiftly to refer you to hospital. I'm sorry you didn't feel able to ask the questions you wanted. We would be happy to help with this, so please get in touch. Kind regards DS
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Review titled Disrespectful Reception Staff
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I phoned up this morning and made it through to a very rude member of reception. She spoke over me, belittled me, and didn’t even let me finish what I was saying before she told me I should have phoned first thing this morning as they had ‘no appointments left’ (despite my call being very early this morning). I barely managed to tell her what the problem was because she was so busy talking over me and repeating that there were no appointments for two weeks and I would have to phone back on Monday. She clearly wasn’t listening to a word I said and repeated back incorrect information that I then had to correct all while trying to explain symptoms. It made for a distressing, stressful phone call. A very unprofessional woman with a complete lack of compassion and clearly a complete lack of training. Reception staff at a GP should be empathetic. This GP has sadly gone very far downhill. My family have been at this practice since 1984 and are saddened by the ‘changes’ that have been made. The reception staff used to be lovely. I am very disappointed.
Visited May 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient I am sorry to have received this feedback and to hear about your struggles with our receptionist. Please will you contact the Practice to provide more information so I can investigate this incident, listen to call recordings and provide feedback to the individual(s) involved. Kind regards DS
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Review titled District nurses
Rated 4 stars out of 5
by Robert - Posted on 05 June 2024
All the nurses were very professional pleasant and knowledgeable they were also very patient taking care l understood everything
Visited May 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear Robert Thank you for leaving a review and letting us know about your recent experience. It's great to know you found our nurses to be pleasant and patient in helping you understand your health. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Did not have to wait for a long time to be seen when I got the appointment but had to wait a long time for a call back two weeks which I thought was a long time nothing more to say
Visited May 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for taking the time to leave this positive review. I am sorry you felt the 2 week wait for your appointment was too long. Although we are trying to see people within 3 days, we are fully compliant with national guidance and expectation for all patients to be seen in General Practice within 2 weeks. Kind regards DS
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Review titled Good, friendly practice.
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2024
Needed to speak with a Dr. Regarding a problem and was dealt with quickly which has led to a hospital referral to undertake further investigation.
Visited May 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave such a positive review. I'm pleased to know you were able to speak to a doctor, and that you were referred for further investigations. Kind regards DS
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Review titled Poor
Rated 2 stars out of 5
by Diane Walton - Posted on 14 May 2024
I have been having problems with my stomach for over a year now and it is getting worse, have had to leave work twice in the last week due to not being able to breathe, had some test done but they don’t get back to you about results and what the next step is, don’t seem to want to find out what the problem is otherwise they would be getting in touch with me and testing everything, if I don’t get in touch with you to see what to do next I would be forgotten about, had to phone 111 today cos that’s how bad it was 😡
Visited May 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear Diane I am sorry to hear about your experience of the Practice. I have asked a member of my team to call you to take some more details about your recent encounter(s) so that I can investigate the matter. This will enable us to provide you with the support you need, and I will provide feedback to the individual(s) involved. Kind regards DS
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Review titled Good treatment.
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
Covid Vaccination arranged to suit my timetable. Done very professionally and friendly and with very little fuss.
Visited May 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave a review about your recent visit. We are proud to be a national covid vaccination site, and I am delighted you had a positive experience with us. Kind regards DS
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Review titled Good job.
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
Professional but friendly practice. Clearly under pressure the staff manage to be open and keen to help. Our family have always felt welcomed and listened to. I made an appointment easily on line and was seen punctually and successfully.
Visited May 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for taking the time to leave this amazing 5-star review. I'm pleased to hear you describe us as professional, but friendly. I'm glad you felt welcomed and listened to, and seen on time. Kind regards DS