The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
I needed a repeat prescription. After 5 days waiting and a visit to the practice I was told it would need review. I got a text to say a clinician would phone today (nearly 2 weeks after the request.) Nobody phoned. I'm in a lot of pain and feel that this practice doesn't care. I'm going to change practices, this is not the first bad experience here.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 19 July 2024
Dear patient I am sorry to hear about your recent experience obtaining a prescription. We have recently started a quality improvement project working with our dedicated Patient Participation Group to enhance the patient experience when accessing medication. Please see updates on our website, including a list of FAQs. I am sorry to hear you didnt recieve a telephone call as promised, and I would like to investigate this further to understand what happened. Please contact the surgery directly to provide some more information so we can support you immediately, and also prevent this type of experience in future. Kind regards DS
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Review titled Excellent service
Rated 5 stars out of 5
by Katie - Posted on 16 July 2024
Unfortunately I have been a frequent flyer at the practice this year. The staff have been wonderful. From the amazing admin/reception staff who have been so very helpful, to the GP’s, practice nurses and healthcare staff who have listened to me and helped me get the necessary investigations needed. Today I was due to have 1 appointment and then a second a few hours later, I was helped by the admin team to have the second appointment a few minutes after my first. So very helpful. Unfortunately my favourite member of the Admin team is leaving soon, so I wish her all the best!
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear Katie Thank you for taking the time to leave this outstanding review and 5-star rating. I'm pleased to learn about the positive input and contacts across the team, from reception, to nurse, to GP. Kind regards DS
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 July 2024
It was very good I will recommend to everyone nearby to register you have everything there and there doctors and nurses who looks after you
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave a review, and for recommending us to friends and family. We are seeing an increased number of new patients joining our Practice, probably on word-of-mouth from other happy patients. This is really reassuring for our team, and helps us know we're moving in the right direction to serve our patients. Kind regards DS
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Review titled Seen quickly
Rated 4 stars out of 5
by Anonymous - Posted on 17 July 2024
I was given an appointment for the same day. The doctor I saw was thorough and gave effective treatment.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave a review. I'm pleased to know you were seen on the same day and treated effectively by the doctor. Kind regards DS
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Review titled Impossible practice
Rated 2 stars out of 5
by Cantona - Posted on 29 July 2024
I have been diagnosed with hypertension and have had no follow up appointment for this I am in the position that I cannot return to work as my employer needs evidence to where my readings are now
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Cantona I'm sorry to hear you are less than satisfied with your recent experience at The Grange. Please submit an online request via Patchs (on our website), call, or email the surgery so we can provide further support. Kind regards DS
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Review titled Recent visits good, possible improvements !
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Very quick appointment, friendly staff. Only negative is you are not allowed to talk about more than one ailment per appointment ,which I find so strange especially as more than one ailment may be linked, also surely it would improve practice productivity if you were able to discuss more than one ailment per appointment
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave your feedback, and for the constructive suggestions to help us improve further. We regularly seek patient feedback as a means of driving change at the Practice. We also hold regular Patient Participation Group meetings to discuss Practice matters and improvements together. We are always keen for new members to join the Patient Group. If this would be of interest, please contact the surgery to find out more. Kind regards DS
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Review titled Excellent appointment
Rated 5 stars out of 5
by Catherine - Posted on 08 June 2024
I do not visit my GP Surgery very often, but I was very impressed with how it was run. My appointment was at 11am & I was a little early. I signed in & sat down. Within a few minutes I was called to see the GP and was out and back home by 11.10! The GP was very polite & courteous. No complaints whatsoever.
Visited June 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear Catherine Thank you for letting us know about your recent visit, and for the wonderful 5-star rating. I'm pleased to know you were seen quickly and we were able to help you get back on with your day without much delay. We also offer a range of appointment to improve access for patients, including remote/digital appointments. Kind regards DS
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Review titled Unreasonably long waiting period
Rated 2 stars out of 5
by Fartown - Posted on 20 June 2024
I would like point out the long waiting to book appointment to see the GP. I think 6 weeks is very unreasonable time to wait to see my GP. My wife has a serious problem with the left side of her body. That’s why she needs to see the doctor for advice
Visited June 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear Fartown I am sorry to hear about your recent experience and a long wait to see a GP. We work within NHS GP Contract guidance to endeavour to see all patients within 2 weeks. Unfortunately, the waiting time can be slightly longer if demand is excessive, or if there are unexpected staff absences. Please contact the surgery so we can arrange a convenient appointment for you. Kind regards DS
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Review titled Kind and caring staff and Doctors
Rated 5 stars out of 5
by Michelle - Posted on 06 June 2024
Please can I thank the reception and telephone staff on my recent visit for help on 3/6/24. I felt they were kind caring and understood I needed help and medical advice. The GP I saw was great too and has also kindly booked a follow up to help with some of my ongoing medical issues. I appreciate all your hard work, thank you.
Visited June 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear Michelle Thank you for this wonderful review. I'm glad to know you were well looked after, and you found the staff to be caring and understanding. Kind regards DS
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Review titled Cancelled appointment and “lost in the system”
by Anonymous - Posted on 18 June 2024
I had an appointment on 3rd May with a mental health nurse and was told a follow up appointment would be booked in 4-6 weeks and was prescribed 30 days of medication - that time passed and no contact was made - I had to go through about 5 different people so that someone could order another prescription and an appointment for booked for 5th June. On the morning of 5th I got a message to say this was cancelled - so I called again and rearranged for 18th June - this was then cancelled on 13th June. No matter how many times I called and explained the situation and that I couldn’t just stop my medication, I felt no one actually cared. The only person that ever seemed bothered was the pharmacist. So it’s 13th June and at this point I still hadn’t spoke to another mental health nurse and was left on antidepressants which weren’t on repeat prescription so still having to chase up any follow up. I called and explained the urgency to someone at The Grange and after I got upset they managed to book an appointment “that just popped up” for the afternoon, I asked for afternoon as I was out celebrating my sons birthday and I didn’t want to take that type of call in the middle of a meal. I was called earlier than planned so had to step out of the meal but regardless I was just happy someone had actually called me. Another prescription was ordered and a promise of a call back on 4th July. I think the lack of understanding or empathy about how damaging this type of scenario can be for someone with depression is unbelievable and something that really needs to be worked on. If I hadn’t have chased this up myself, my prescription would have run out and I would have been off my medication instantly - I genuinely don’t think that if this had happened that anyone would have been in touch with me - the doctors and nurses are the professionals and are supposed to care for their patients and I feel like if I hadn’t have followed up on this myself I would have been left in the dark and probably more ill due to withdrawal.
Visited June 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient I'm sorry to hear about your recent experience. It's clear we could have done much better, so please can you contact the surgery to provide more information about the incident. I would be more than happy to investigate the matter and provide a full response. This would also enable me to implement training and guidance with the team, as required. Kind regards DS