The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Katarzyna J Wlazinska - Posted on 09 May 2023
Always helpful. On-site blood sampling. Very professional doctors and nurses. Very nice gentleman and ladies at the reception will always help. Overall one of the better clinics in Huddersfield
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear Katarzyna Thanks for this 5-star review. We're here to help and I'm glad you find our staff to be helpful. It's nice to hear that you rate us as one of the better clinics in Huddersfield. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2023
Was seen at the time of my appointment, nurse was excellent felt at ease and was dealt with courtesy and was informed of everything at all times
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thanks for leaving this review to let us know about your recent experience of the service. I'm sure our nurses will be delighted to receive this feedback. Kind regards DS
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Review titled Poor experience
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
Had to go 3 times to get a repeat prescription but each time they wrote the wrong amount down meaning I had to go in multiple times to fix the issue
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thank you for taking the time to leave a review and 4/5 rating. I appreciate it's not ideal that you had to contact us several times to receive the correct prescription. I would be more than happy to investigate the matter, but require you to call us and provide more information as I am unable to identify you from this review. Kind regards DS
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Review titled Pharmacy to the Rescue
Rated 3 stars out of 5
by Maria Lewis - Posted on 23 May 2023
I was asked to book an appointment for a blood pressure test or attend the surgery where I could use a BP machine in the waiting area. On arrival I was told the machine was broken. I then had to ask what else I could do. I was told the pharmacy next door would do it. The pharmacy were helpful & prompt & gave me the reading to take back to the surgery. The receptionist took the sheet & dismissed me. I had to ask if she knew who I was as there were no details, other than the BP reading, on the sheet. I gave her my name & my records were updated thanks to my own vigilance. The experience was disappointing. A broken machine & a pharmacist having to provide yet another service previously provided by primary care.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear Maria Thank you for taking the time to leave a review. Unfortunately our self-service blood pressure machine is awaiting repair. I'm sorry to hear that you had to prompt our receptionist to add your details to the blood pressure paperwork. I will pass on this feedback to our reception team so this type of thing does not happen again. Please be aware that the wider NHS frequently reviews services and works to ensure access is optimised. This does increase patient access, but can mean the services are not provided in traditional GP settings. This helps to ensure appointments in GP surgeries are optimised for those who really need them and, for things like blood pressure checks, these can be done quite competently and without appointment in local pharmacies. Please be assured the Practice is still offering blood pressure checks. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
Very friendly and efficient service. I have been referred to the next stage (MSK service) which I never could achieve with my previous GP
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thanks for leaving a review and 5-star rating. I'm pleased to know you found our service to be quick and effective. Kind regards DS
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Review titled No answer
Rated 3 stars out of 5
by PeterD - Posted on 23 May 2023
Contacted the practice recently for advice regarding a swollen ring finger. Sent photographs and requested contact for advice. No response whatsoever. Eventually went to HRI A&E where the rings were cut off. Second time I’ve requested advice and not been contacted. Disappointing to say the least.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Peter D Thank you for letting us know about your recent experience and I am sorry that you have had issues accessing advice. This is not the level of service I would expect and I would encourage you to call and speak to a member of the team so we can take more details and investigate the matter further. Kind regards DS
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Review titled Great practice'
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
I saw a triage nurse, I was treated with respect and made very comfortable the nurse was very professional and give good advanced where needed and explained everything that she had to regarding my issues. I would recommend the surgery to anybody and everybody just the fact that the nurse gives you more information to help guide you to about place.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear patient Thank you for taking the time to leave a review and let us know about the fantastic service you received. We are working really hard to reduce waiting times for appointments and medical advice, so it’s great to know this is starting to become effective. Your feedback will be shared with the team in the practice and I hope you will leave regular reviews to let us know how we’re doing. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I saw the nurses. professional and friendly they made me feel comfortable and explained whatever questions asked.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thank you for taking the time to leave a 5-star rating. Our nurses will be delighted to have receieved this review. Kind regards DS
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Review titled Much improved
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2023
Very helpful, and calming, at a very busy time. A quantum change over the previous rude, ignorant experiences from 4 years ago.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 17 April 2023
Dear patient Thank you for taking the time to leave a review and let us know how much our services have improved recently. Kind regards DS
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Review titled Mixed feelings
Rated 3 stars out of 5
by Tony Tansey - Posted on 02 May 2023
My recent experience with the pharmacist was as I would have wanted however other aspects I am not happy with. E-consult system is not suitable for simple ailments and requests. The practice (and I appreciate it is not on its own) relies too much on patients having access to technology. A lot of people require a personal touch not the touch of a keyboard when requiring help. Not all comlaints are mentally related but the added interface of technology can result in a simple physical ailment being very stressful for (I admit to a certain presumption) a lot of patients. We are frequently advised to avoid stressful situations and that everyone is an individual with different needs. I personally believe that the way the practice is developing is not recognising this. In most cases it is the personal touch that patients require not technology.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear Tony Thank you for taking the time to leave a review and let us know about your recent experience of the Practice. You are quite right - using digital technology does not suit everyone. However, it is intended to be an additional route of access for patients, and one that will ensure tradtional routes carry less traffic into Practice. I hope you will be happy to hear we no longer use eConsult, but a more interactive tool called Patchs (Available via our website). It essentially gives you a direct (digital) line of communication with our appointment and triage team. I have asked a member of our team to call you and discuss this further with you and I hope we can help support you with any issues. Kind regards DS