The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
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Review titled Not bad
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2023
Very busy practice, reception always very polite. Need to put more information out about what is available online, appointment, forms etc.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thanks for leaving a review and for your constructive feedback. We are continually working on our website and online presence (including social media on Facebook and Twitter) so we will certainly act on your suggestions. Kind regards DS
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
I had surgery in June and the aftercare I received from the Grange group staff was fantastic. I was helped with emergency appointments, call backs and sick notes. The service was very efficient. I was guided through how to use the online service and received responses really quick. The staff are very friendly and eager to help.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a review and fabulous 5-star rating. I'm really pleased you found our staff to be helpful and the service efficient. Your feedback will be shared with our whole team and I'm sure they will be glad to hear this. Kind regards DS
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Review titled Not bad
Rated 4 stars out of 5
by Nms - Posted on 23 May 2023
Great service and friendly staff.even though I got attended to a bit late,am happy for the service I received. They explained to me what I needed to do regarding my health and they booked me straight away for my further appointment.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear NMS Thank you for taking the time to leave a review and 4 out of 5 star rating. I'm delighted to hear that you are happy with the service you received, how things were explaiend to you and how quickly your appointment was booked an appointment. Kind regard DS
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
The last GP that I was scheduled a telephone consultation with was not helpful and lacked empathy. She outrightly refused to guide me and or provide clarity, I was totally disappointed. I believe great customer service should be evident in all sectors, inclusive of the health sector which is most sensitive. It will be great if this is reviewed and addressed.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 19 May 2023
Dear patient I am sorry to have received you review about your recent experience. Unfortunately I am unable to identify you and support you further from this review, as you have not left your name. Please would you call us and speak to a senior member of our team so we are able to take more details from you and investigate this issue. Kind regards DS
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Review titled Welcome Change
Rated 4 stars out of 5
by Mrs Harrison - Posted on 31 May 2023
I have stayed away from the Dr's for over a year because I could never get any joy with call backs or Dr's. But I was in agony this week so I phoned the surgery. I was surprised that I got straight through, the staff were friendly and helpful and that is what you need when you are not well ! I had a choice of face to face ora call back, I chose face to face. The doctor I saw was very personable and put me at ease at once. He explained what was wrong and what my treatment would be and added a follow up a week later. I don't know what has happened in the past year but it is all positive so keep it up !! I will now be calling the Dr's if I need help and know it will be a positive outcome !!
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Mrs Harrison Thank you for leaving a review and letting us know more about your recent experience. The whole team have been working hard to transform the reputation of the Practice and we are proud to deliver 5-star telephone access. We are able to answer 95% of calls first time and with an average daily wait of less than 1 minute. Thank you for your encouraging message - the whole team will be delighted to receive this. Kind regards DS
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Review titled Nurse Practitioners
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2023
The nurses at this practice are excellent. I have always had very positive times whenever I have been seen by a nurse. Almost impossible to see a Doctor!!
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thank you for leaving a review to let us know about your recent experience of the Practice. I'm sorry you are having difficulty seeing a doctor. Please be assured we have one of the largest multidisciplinary clinical teams in Huddersfield, and we have diversified our range of skilled clinicians to improve patient access. I'm pleased that we have recently been able to recruit 3 new GPs into the team, after years of not being able to recruit. I hope you will agree this is a nod to the positive transformation in the practice over the past few years. Kind regards DS
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Recently I've needed alot if help with medication prior to an operation. Reception staff have been very helpful as have pharmacy. Many thanks. The improvement that's taken place over the last 12 months is wonderful
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thank you for taking the time to leave a review and 5-star rating. It's really positive to hear that you have noticed the wonderful improvement over the last 12 months. We will continue to improve. Kind regards DS
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Review titled Great Srrvice
Rated 5 stars out of 5
by Margaret Redfearn - Posted on 30 May 2023
I went for a blood test last week and received really excellent service. Staff were polite and reassuring. The Grange has improved 100% over the past twelve months really well done
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Margaret Thank you for taking the time to leave a review and outstanding 5-star rating. It's nice to hear you recognise the improvement over the last 12 months. Kind regards DS
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Review titled Great pharmacist
Rated 3 stars out of 5
by karen Lynne Cocking - Posted on 17 May 2023
The pharmacist explained everything carefully and gave his recommendations and reasons which I followed . He is very knowledgeable and I have complete confidence in him
Visited May 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear Karen Thank you for taking the time to leave a positive review. It would be really helpful to know how we could have achieved 5-stars in your opinion. I'm sure the pharmacists at the Practice will be delighted to be recognised in your review. Kind regards DS
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Review titled Frustrating experience
Rated 3 stars out of 5
by Sue Clements-Jewery - Posted on 23 May 2023
I attempted to order a repeat prescription via the NHS app, first it was blocked then appeared to go through. I went to my usual pharmacy three days later, they had no trace of it. I was told to phone the practice which I did on the afternoon of May 16th. I was told it was too late to be processed that day but that it would be available late on the 17th. I managed to collect it on 18th at lunchtime, the day one of my medications ran out. I suspect the app blocked the prescription as I'm overdue for a medication review but the last time I was due for one I was told the practice had paused doing them. My concern is in order to sort this out I had to make a fruitless visit to the pharmacy and then have to chase the prescription.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear Sue Thanks for letting us know about your recent experience. I totally understand the frustration for you in chasing your prescription. I have asked a member of our team to call you and speak about this, and to arrange for you to come in and discuss the NHS app. I hope one of my colleagues can spend some time showing you how to track your prescription request on the app so that this does not happen in future. Kind regards DS