The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2023
Easy login on well signed screen. Late being seen but practitioner was calm, thoughtful and encouraging. Various test and further appointment arranged thrre and then. Overall good experience
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a review and let us know about your recent experience. I'm pleased to know the practitioner was able to see you despite you arriving late - we understand there are a range of things that can affect patients attending appointments on time. Kind regards DS
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Review titled Rubbish Practice
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Reception staff treat this surgery as a business while it's a service -(nhs) everything accept a particular doctor at this surgery is screams diabolical. No appointments no care for patients, I have seen elderly non English speaking patients being ignored while waiting to be seen. The practice manager is never in when you wish to speak to him about how things are at this surgery. No one cares about what feedback is left and they never return your calls.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a review and I am sorry that you rate this encounter as a 1-star experience. I would be more than happy to discuss any issues with you over the phone or in person. Please call the surgery to provide more details about these issues and I will be happy to investigate the matter fully. I will share your feedback with the wider team and we will explore ways we can improve your experience of the service. Kind regards DS Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Seen in a timely manner by a doctor who listened and then acted on what I had said. Further tests requested by the clinician. Overall happy with the experience.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for taking the time to leave a review and excellent 5-star rating. I'm glad the doctor was able to advise and treat you quickly and arrange further tests. Kind regards DS
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Review titled Excellent Care
Rated 5 stars out of 5
by Tony Tansey - Posted on 07 June 2023
The nursing care I received could not have been bettered in any way. Very professional, very considerate,very understanding and very caring.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Tony Thank you for taking the time to leave a review and excellent 5-star rating. I'm delighted the nursing care you received was excellent. Your comments will be shared with our whole team. Kind regards DS
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Review titled Friendly practice
Rated 4 stars out of 5
by Margaret Lewis - Posted on 14 June 2023
Staff were patient and friendly at my last visit. I've always felt listened to when I've either visited or phoned up.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Margaret Thankyou for taking the time to leave a review and let us know about your recent experience of the service. I'm glad to know you feel the staff listen to your needs and are friendly. Kind regards DS
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Review titled Great out of hours doctor
Rated 4 stars out of 5
by Helen Simpson - Posted on 13 June 2023
Did a full check on my little boy & didn't rush ,before prescribing Antibiotics & throat spray .told me where was open to get the prescription & printed it out for me
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Helen Thank you for the review and 4-star rating. I'm pleased to hear that your son was treated and given medication by our enhanced access clinician. Kind regards DS
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Review titled Greate practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
Friendly and helpful all the female receptionist. Doctors and nurses, highly qualified and experienced .Fully satisfied with the practice. Thank you .
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for leaving an outstanding 5-star review. Our team will be delighted to receive this feedback. Kind regards DS
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Review titled Speaking quallity
Rated 4 stars out of 5
by Trevor Hatfield - Posted on 11 July 2023
Across the board several employees, particularly receptionists, doctors are difficult to understand. Either they are too fast, have a heavy accent ot both. A medical establishment surely must know that people process information at different speeds and people with hearing difficulties more so. Please practise slowing down with clearer enunciation Irrespective of accent. All patients will benefit not just those like me.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Trevor Thank you for taking the time to leave a review and let us know how we can improve our service. Your feedback will be shared with the team, especially the receptionists so they can slow down or make clearer how they speak with patients. Kind regards DS
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Review titled Very thorough at arranging investigations
Rated 4 stars out of 5
by Simon - Posted on 17 June 2023
Sometimes a long wait for an appt to see a doctor but for recent health issues they have been quick to respond to urgent matters and very thorough in eliminating things.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Simon Thank you for taking the time to leave a review. I'm pleased to hear the practice is able to respond to urgent matters quickly. Kind regards DS
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Review titled Not happy
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2023
Put my repeat precription in 26 of june it is now 4 july still not got my medication what happened to the 48 hours between putting precription in to getting medication
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thanks for letting us know about this issue. I'm sorry that you had this experience and it's not what I'd expect for our patients. I would encourage you to call and speak to a member of our team so this can be investigated properly. I would expect prescriptions to be sent to the Pharmacy within 48 hours of request. Kind regards DS