The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
-
Review titled Feedback
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
More knowledgeable GP's that advise and help instead of saying that they are not sure. More face to face appointments available as you cannot show what you are suffering with over a phone call. Receptionists that are not rude to people and put the phone down.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and feedback about your most recent experience. I'm sad to learn that you rate us 1-star and found our receptionists to be rude. You are more than welcome to book a face to face appointment. I would encourage you to call the surgery and speak to a senior member of the team about your concerns and issues. We will be more than happy to resolve these for you. I hope you will then return to leave more positive reviews in future. Kind regards DS
-
Review titled Very helpful and attention to detail to help.
Rated 5 stars out of 5
by John Foulstone - Posted on 25 July 2023
Great help and great service thank you. keep up the good work. I have noted all the staff to be be of help to all.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear John Thank you for taking the time to leave your review and excellent 5-star rating. The whole team will be delighted to know you're happy with our service. Kind regards DS
-
Review titled Quick response times
Rated 4 stars out of 5
by Anonymous - Posted on 18 July 2023
Helpful reception staff Easy process for sick notes than wasting a valued GP appt Quick turn around for admin requests
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and rate our service as 4 out of 5. Its nice to hear that you found our services easy to access and had a quick response time. Kind regards DS
-
Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
Poor communication. Getting medication on repeat is a stressful experience every time. There is always a problem, forgotten items, ignoring notes. Every interaction with this practice is stressful. Communication needs improvement, I get texts which I cannot respond to that I have questions about instead of a quick call from the practice which will enable me to get my questions answered. Instead emails and texts come across as patronising.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thanks for letting us know how you feel about the service. I'm sorry to hear you've had issues getting medication. It's a shame to hear that you feel every interaction with the practice is stressful and that our texts and emails come across as patronising. This is certainly not what I expect for our patients and I would be happy to investigate these issues fully. Please call the practice and speak with a senior member of the team to provide more information and examples of this and we'll look to resolve the issue. Kind regards DS
-
Review titled Practice just keeps on improving
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
Very fast telephone appointment. Helpful and efficient. X-ray being organised . Just wish the hospitals were as fast
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a positive review. I note you only gave us a 3 out of 5 rating which makes me wonder what you think we could have done better to help us acheive a 5-star rating? The team will be delighted to receive your comments and I would encourage you to call and speak to one of our secretaries to find out if there is anything we can do to help with your referral/pending hospital appointment. Kind regards DS
-
Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
I recently had to have repeat blood tests. These also came in as abnormal and another appointment has been made. Not really understanding what it all meant, the receptionist made me a telephone appointment with the Advanced Practioner to call me and explain. She did and explained what the problem might be and was able to stop the initial panic I felt and was able to reassure me. I really appreciate the time the surgery gave me
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm pleased to learn that you were able to have an appointment for your blood results to be explained. I'm glad this reassured you and our clinicians will be delighted to have received this review. Kind regards DS
-
Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
The form asks what type of appointment you would like. As I was having trouble with my eyes I requested a face to face. I didn’t even get a phone call, just a message.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient I'm sorry to have received your 1-star review and feedback about your recent experience of the Practice. This is not what I would expect for our patients. Please call and discuss this matter with a member of our team. We will be happy to investigate the matter. However, please be aware that some problems (such as acute eye problems) can and should be seen in an Optician service, under the PEARS scheme. This would offer an appointment to be seen within 24-48 hours and they would be the most appropraite service for new eye problems. Kind regards DS
-
Review titled Mismanaged gp surgery
Rated 1 star out of 5
by Ishwar - Posted on 29 June 2023
Appointments are not available even for 14days, if you get appointment,it is changed without informing the patient,some times even cancelled the appointment without information,and you come to know about this cancellation on reaching the surgery. But we are sticking to this surgery only because of the doctor whom I visited yesterday,who is very professional,caring and has sound medical knowledge. We highly appreciate the services of this doctor. Also expect the management to improve the poor management.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Ishwar Thank you for leaving a review and I'm sorry to hear about your recent experince. We currently aim to see patients within 10 days and the NHS target is for patients to be seen within 14 days. I'm sorry we were unable to see you sooner on this occassion. I would be more than happy to investigate this incident further and look closely at the particulars. Please call the surgery and provide more information, including your name and date of birth and details about the appointment request. This will help us investigate who dealt with the request and establish if there were any opportunities to support you sooner. Kind regards DS
-
Review titled Speedy response
Rated 4 stars out of 5
by Lewis - Posted on 13 June 2023
My queries regarding repeat prescription, clinician review and change in dosage all met with immediate and helpful response
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Lewis Thank you for taking the time to let us know about your recent experience and the immediate, helpful response you received from the team here. Kind regards DS
-
Review titled Great practise
Rated 5 stars out of 5
by display my name - Posted on 11 July 2023
from booking an appointment, some wait on the telephone, the receptionist was very polite, careing,and professional. and put me at ease
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a review and amazing 5-star rating. Out whole team will be delighted to receive this feedback. Kind regards DS