The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always Helpful And Accomodateing
Rated 5 stars out of 5
by paula - Posted on 11 July 2023
I've had numerous o going issues over the past few years and everyone at the Grange Group practice has been very helpful. I've never had any issues getting in touch or getting an appointment via a phone call or if needed face to face. All my requests for tests and letters have been met with Issues.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Paula Thank you for taking the time to leave this fabulous 5-star review. The whole team will be delighted to receive your feedback and hear how easy you find it to get help from us. Kind regards DS
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
Reception staff are generally pleasant. Telephone queue times are much improved since last year. I had a problem with receiving my medication. I ordered via online services, after 10 days I'd not had message from pharmacy, so contacted them, they'd not received it, I rang surgery, to be told it had not been dealt with! The reception dealt with the matter, I checked online and it had now been sent to the pharmacy, although I am now still waiting for message from them. I initiated this request for medication on 7th July, it's now 18th of July and I've still not got my medication, fortunately I still have some left.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm really pleased you have noticed an improvement in the service since last year. I'm sorry to hear you had difficulty recieving your medication. Please call the surgery and a member of the team will be able to support you with that. Kind regards DS
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Review titled New Patient Review
Rated 5 stars out of 5
by Joe Vanyuscsak - Posted on 20 July 2023
Very impressive waiting time, I was at worst 4th in the queue at peak times Spoke to several reception staff during the course of my enquiries and all were extremely helpful and if they weren’t sure they’d go and enquire further I haven’t actually been to the practice yet in person but so far the service has been excellent
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Joe Thank you for this outstanding review and 5-star rating. We have worked very hard over the last 12 months to answer calls quickly and ensure patients receive a gold-standard service. Kind regards DS
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Review titled Friendly staff, good response time
Rated 4 stars out of 5
by Navjit uppal - Posted on 25 July 2023
Friendly and helpful staff and they respond to queries quickly via online system. One issues is contacting patients with test results, I’ve had a few blood tests and body density scan but no one has contacted me with results, each time I’ve had to chase up results. Also issues with collecting prescriptions. There has been a few occasions when my order has not been ready and pharmacy doesn’t have record of it even though I have sent to GP within the requested timeframe
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Navjit Thank you for taking the time to leave a review and 4-star rating. I'm pleased to hear you find our team and service to be responsive and quick to reply. Sorry to hear about the issue with receiving medication and obtaining results. Please call us and we will be happy to support you with these issues. Kind regards DS
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Review titled Receptionists are shocking
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2023
Receptionists are not doctors! When I ring up because a doctor told me I needed the appointment within so many days, because I’m having tests for certain conditions, the receptionist tried to tell me a day late wouldn’t matter because they had no appointments, when in fact it does matter for the form of testing I’m needing, I was told it could be no more than three days in to it. Didn’t even tell me she was putting me on hold when I told her the doctor insisted I needed in a that time frame and not after, she just let the line go quiet, went and asked a doctor and they must of told her I was correct, when she finally came back she was short and snappy. It’s not the first time I have had problems with receptionist, I struggle visiting doctors at the best of times without having to reveal private matters with a receptionist to determine wether or not I’m the right fit to see a doctor, if I’m ringing for an appointment then I probably do need to see a doctor, I don’t just go to the doctors for stubbing my toe, or because I have a little problem, the problem I’m currently having I’ve sat with for years, but I’ve finally got to a point where I can’t take it anymore. My trust in doctors left when I was 21 and they refused to listen to me when I was having server pain that crippled, so I do my best to avoid going and deal with stuff myself without medical intervention but this time I need help from a professional. This is the first time since 2019 I have been to see a doctor.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient I'm sorry to hear about your most recent experience of the practice. This is certainly not what I would expect for our patients and I would be more than happy to investigate the matter fully. Please call the surgery and speak to a member of the team about this so we can look into it further and resolve any issues or concerns you may have. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
Excellent service, quick response and appointment made without delay. Very short telephone wait to speak to receptionist who was extremely pleasent and gave me options for the appointment.i would recommend this practice.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and excellent 5-star rating. I'm pleased to learn we were able to help you quickly and that you would recommend this practice. Kind regards DS
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Review titled Good new service
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2023
Recently used the new Patches system to solve a problem that I had been struggling to get solved and had a reply and solution within an hour
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thanks for taking the time to leave a review. I'm pleased to hear that you are happy with the new Patchs online request system. Kind regards DS
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Review titled Very good Medical Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
Always beenhighly satisfied with the Grange Group Practice. As helped enormously,in getting my life back on track.I will be forever grateful.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thankyou for taking the time to leave a review and excellent 5-star rating. It's amazing to know we have helped you get your life on track and that you are highly satisfied with the service we provide. Kind regards DS
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Review titled Poor
Rated 1 star out of 5
by Caroline Mulligan - Posted on 11 July 2023
Had an appointment, this was cancelled and rescheduled but I was not notified and missed the appointment! I sent a message asking why it had been rescheduled and 5 days later I still haven’t had a response
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Caroline Thanks for letting us know about the issues with your recent experience. I am sorry your appointment was cancelled without explanation and that you have not had a response to your query. I have asked a member of our team to call you and discuss this with you. I hope they will be able to assist you and try to get you seen as soon as possible. Kind regards DS
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Review titled Rude staff
Rated 1 star out of 5
by Dolly c - Posted on 25 July 2023
I made appoinment to get Bp checked. Got text message confirming appointment . Even checked Airmid an appointment was booked in. Arrived at surgery tried to book myself in on screen but no joy. Went to reception she looked baffled . Said my appointment was by phone with pharmacist . I explained the conversation I had with admin the day prior. Another collègue came and included herself in the conversation. I explained again. She said well you have no face to face appointment yes you may have been sent a text but nothing has been booked … she said just take it using that .. and pointed . I said what she said the bp machine in the corner …. At this point I am feeling a little stressed which is no doubt helping my blood pressure . So this said machine sits in the corner for patient to use. I have no idea how to use it . Who has used it or when it was last cleaned as no cleaning audit available ! No thanks I’ll pass To add insult to injury the admin team have updated my medical records with inaccurately.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Dolly I'm sorry to hear that you found our staff to be rude. This is not what I would expect for our patients. I will pass on your comments to our reception team and I'm sure they will be dissapointed that this is how they have been perceived. I would encourage you to call and speak to a member of our senior team, so that we can take more details about this matter and investigate fully. This will be really helpful for us to prevent this type of experience in future. Kind regards DS