The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staff work hard
Rated 3 stars out of 5
by James Smith - Posted on 12 July 2023
The staff work very hard under the circumstances, and don’t let the pressure get to them, I recently went for a blood test and it was painless! The person that took my blood was polite, professional, and affable
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear James Thank you for letting us know about your recent visit to the surgery. I'm pleased to know you were able to have a blood test quickly and that the phlebotomist was polite and professional. Kind regards DS
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
Specifically requested a male doctor on the online form as was uncomfortable being seen by a female doctor for my issue. Got a text message confirming appointment and it would be by a male doctor, however when got to the surgery I was seen by a female doctor instead, felt awkward and was not happy with this and no explanation given by the doctor as would have seen my request for a male GP
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient I'm sorry to have recieved your review and to hear that we had not been able to book you in with a GP of your choice. I will remind the team that we should pay extra attention to this. On occasion, appointments may have to be moved, but I will recommend the team make clearer notes when booking a gender-specific problem so this doesnt happen again. It would be helpful to have more information from you so we can fully investigate this and provide specific and targetted feedback to those invovled. Please call us and speak to a senior member of the team to provide your name and date of birth and date of the appointment. I hope you will return to leave feedback in future and let us know how we are doing. Kind regards DS
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Review titled Quick service
Rated 5 stars out of 5
by Mr Nigel Daniel - Posted on 18 July 2023
Requested a repeat blood test. Done in 2 days. Notified of results the next day. Never had any problems with either online or face to face services. My health has improved since they referred me to a lifestyle app
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Nigel Thank you for taking the time to leave a review. It's great to hear how quickly we were able to book you in for a blood test and give you your results. Kind regards DS
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Review titled a really good practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 July 2023
I had a telephone call from the surgery for my appointment as I cannot leave my place, but the doctor was still helpful and understanding
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and 4-star rating. I'm pleased to know you found the doctor to be helpful and understanding. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2023
People are really friendly and understanding and timing is always on point and they try their best to put your health at top priority and being sure to not be judgemental of symptoms and respond with complete comfort and support during the process.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and great 4-star rating. It's nice to know that you feel our team are understanding and not judgemental. These are really important qualities for General Practice teams. Kind regards DS
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Review titled Quick appointment given
Rated 5 stars out of 5
by Susan North - Posted on 18 July 2023
I rang in the a.m. and was given an appointment the same afternoon. I only waited five mins or so on arrival and was seen by a friendly, helpful health professional. The only bug bear I have is the privacy at reception. I.e having to give your d.o.b. in the hearing of anyone in the waiting room.. Data protection should be practiced, but, all in all, very good service. Thankyou
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Susan Thank you for taking the time to leave a review and outstanding 5-star rating for our service. I'm sorry to hear your concerns about giving your date of birth at reception. Please be assured we do absolutely need this information, and there is a private room beside reception, should you wish to speak in a more confidential area. Kind regards DS
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Review titled Best
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
The receptionist was so helpful and caring Also the gp and lab technician I feel safe and comfortable around them
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for leaving this outstanding 5-star review. I'm pleased to know that you found the team to be caring safe and easy to speak to. Kind regards DS
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
After trying to call GP for appointment for a chest infection for a week and being unable to get through on the phone I had yo register for paces which was a rediculous experience taking me half hour to register and get through the many rediculous questions , was informed some one would Probably contact me within 24 hrs. After waking up the next morning with chest pains and calling 111 I was advised to go to a and e straight away. A and e outcome was I had a bad chest infection and pulled muscles in chest from prolonged coughing and was prescribed antibiotics. Half a day after arriving home from a and e received a text from doctors saying they thought a face yo face appointment was needed and to log back in to pace to arrange. Rediculous waste of time and disgusting that could not manage to get a prescription for antibiotics from doctors had to go to a and e
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient I'm sorry to receive your 1-star rating and feedback from your recent experience of the Practice. It's unusual you feel you couldnt get through to speak to us on the phone - we have been working very hard on answering calls quicker, and have received a lot of positive feedback for the same. Unfortunately chest pains can indicate a very serious problem, and A&E might be the best place to go and recieve urgent care. I'm sorry that you have been disappointed with your recent experience. I would be more than happy to investigate this incident fully and try to understand how we might have delivered a better experience for you. Please call the practice and discuss this with a senior member of the team. Kind regards DS
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Review titled Recent changes
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2023
I have been very impressed by the improved telephone response time. The staff I have spoken to have delt with my requests in a very business like way. Especially the pharmacy team. The main concern I have is regarding continuity of care. I have recently been discharged from oncology at HRI, something I was not aware of until one of the breast nurses found out for me. Nobody from the practice has contacted me to ask how I am doing? I have been reliant on the district nurses and others to refer me to the palliative care team. A quick phonecall, text or email would have been valued, since leaving hospital. I feel I have been left in limbo.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thanks for leaving a review and feeding back on your recent experience. I'm pleased you have noticed an improved service recently, but I'm sorry you feel left in limbo since your discharge from hospital. Please call and speak to a member of our team. It sounds like our care coordinator could help support you and she would be happy to speak with you. Kind regards DS
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Review titled Never any issues getting an appointment
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I am more than happy with the surgery. Iv never had any issues getting an appt. There is one member of staff I wouldn't see again due to my son not having a referral he should of had a long time ago but other than that iv never had any issues. Staff and helpful and friendly.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a 5-star review. It's great to hear that you find it easy to get an appointment and that you find our staff to be helpful and friendly. Kind regards DS