The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First use of 'Patches'
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2023
Used patches to send a picture for a diagnosis, was easy to set up and use. Sent Sunday evening and by 10am Monday had a reply and a prescription to treat it. Rang to ask if the prescription was at the surgery or had been sent to my nominated pharmacy, was 13th in queue but within five minutes my call was answered.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review. It sounds like you were able to submit a Patchs online requst and were dealt with within 8 hours of us opening after weekend. It would be really helpful to know how you think we could achieve a 5 star rating, so please do share your thoughts on this next time you leave a review. Kind regards DS
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Review titled Poor training or computer system
Rated 3 stars out of 5
by Elizabeth Bray - Posted on 18 July 2023
I received a text message reminder on Sunday 9 July for a telephone or face to face consultation next day. As I had no knowledge of this appointment I telephoned the surgery to be told that the appointment was only for the nurse to check my blood pressure results which I had recently handed in and I didn't need to attend or expect a phone call. The receptionist was polite and the pharmacist who called me a few days later was professional
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Elizabeth Thank you for taking the time to leave your feedback and sorry to hear about the confusion caused by the text message you received. I'm pleased to know you found our receptionist to be polite and pharmacist professional. Kind regards DS
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Review titled Great practice but a bad experience
Rated 3 stars out of 5
by Fraz Akhtar - Posted on 04 July 2023
I requested a repeat prescription on 30/6/2023 and been to collect the medication from pharmacy on 3/7/2023. I found out that they have not yet received the prescription. I phone the practice and requested to send it through but he told me that it will be ready on Thursday. I explained him the situation that I have been suffering from pain during past week and had run out of medication and need it urgently. He asked me in a rude way to contact 111 if I need it urgently. I then rang 111 and gone through a lengthy procedure of investigation but in vain. I never had such type of experience before this rather all the receptionists were so helpful that sometimes they asked the pharmacy to deliver me the required medication and sent them the prescription later.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Fraz I'm sorry to hear about your recent experience recieiving medication.I understand the process must have been frustrating. This is not the type of experience I would expect for our patients and I will investigate the matter and look at how we can improve going forward. I will audit the prescription request and timescale for sending this through to the chemist and I will ask for call recordings to find out who you spoke to when you followed up. I hope you will continue to leave feedback in future and let us know how we are doing, along with what we can do to improve. Kind regards DS
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Review titled Polite & Caring
Rated 5 stars out of 5
by Amjid Parvaz - Posted on 25 July 2023
Had a telephone appointment with the practice. The person who I spoke to was very informative and answered all my questions in a none patronising manner.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Amjid Thank you for the review and excellent 5 star rating. I'm pleased to know our team were able to give you the information you needed. Kind regards DS
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Review titled mystified
Rated 3 stars out of 5
by Sandra Taylor - Posted on 25 July 2023
Requested medication on 11th. Pharmacy recieved 1 item on 13th. Went to surgery to enquire. Told unknown why only 1. Assured they'd be there tomorrow. Not there by dinner so rang again as my heart med was now finished. assued again they would be there. 2 more visits and no script. Saturday still nothing in hub so my son became panicked and rang 111 and learned of the emergancy prescription service. Recieved 7 Bisoprolol tablets, got a phone call on 17th from diabeties nurse enquireing why I had an appointment on 18th and informed her that I had no idea as the practice had made it for me. she cancelled it but when told of my prescription trouble she assured me she'd sort it out. Recieved my meds on 18th. Never had this trouble before and am mystified as to why I've encounted it now.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Sandra Thank you for letting us know about your recent experience of the Practice. This is most certainly not the type of experience I would expect for our patients and I have asked a colleague to call you and discuss this. I would be happy to investigate the matter fully and look at how we can stop this from happening in future. Kind regards DS
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Review titled Good service
Rated 4 stars out of 5
by Andy - Posted on 25 July 2023
Easy to get an appointment, keep to schedules and follow up on action/results. Phone gets answered or at least you know where you are in the queue.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Andy Thank you for leaving your review and 4-star rating. It's nice to hear that you found it easy to get an appointment and that you were seen on time. I'm pleased you like the call queue feature and knowing where you are in the queue. Kind regards DS
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Review titled It's doing better than it was
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2023
I was over half an hour late in and know one mentioned anything to me I had to go upto the desk to ask when I will be seen. On entering the doctors room he introduced himself and repeated my name. Asked what the issue was and how long I had been experiencing my problem. He took my blood pressure and look into back on my eyes. Did numerous tests with me and agreed he would need to send me for an MRI. So all in all it went well. He said we will discuss anything further after seeing results.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to let us know about your recent experience. I'm sorry to hear that the doctor was running late for your appointment. We do try to avoid this where we can, however medical emergencies and other urgent problems can cause significant disruption. I'm glad to know you were overall satisfied with the consultation and treatment plan. Kind regards DS
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Review titled Problem, what problem?
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
Always sort out any queries or confusion and carry out all appointments efficiently. Very patient people. Thank you.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for leaving a review and outstanding 5-star rating. I'm delighted to hear you are happy with the service. Kind regards DS
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Review titled Excellent Service
Rated 5 stars out of 5
by Olushola Olaleye - Posted on 15 August 2023
I recently moved my family records to Grange Practice and its been a wonderful experience for us. From the courteous reception, to priviledge of self check-in, and the empathetic/friendly GPs. Before moving our files, I had a very negative view of GPs but I must say, Grange is doing well and they are highly recommended!
Visited July 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Olushola Thanks for leaving this helpful review and insight into your recent visit to the Practice. I'm delighted you have rated us as a 5-star service and that you would highly recommend us. Kind regards DS
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Review titled First rate service
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
Excellent service and communication from the surgery. Everything was done on time. All calls were done in a professional manner. Excellent service
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. It's wonderful to know you rate our service as "excellent" Kind regards DS