The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great nurses
Rated 4 stars out of 5
by Gemma - Posted on 16 August 2023
Recently had an operation where I have to have the wound re packed everyday and the nurse team at the grange have been brilliant. Excellent care and talked me through the whole procedure!
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Gemma Thank you for taking the time to leave such a positive review about our Nurses. We are proud to deliver an enhanced wound care service at The Grange. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I developed symptoms of a UTI. I was able to collect a sample container and return the day rang up. A prescription for antibiotics was sent the same day to my local pharmacy. When I rang for results 3 days later, the person on the phone said the practice hadn't any but she went on to hospital records and found I was taking one of the prescribed antibiotics for the infection. She said there were 4 different antibiotics that would be suitable and if my symptoms persisted after I'd finished the course I could get back in touch and another different antibiotic could be prescribed. I had to do that and again was able to provide a sample and get the medication on the same day. I felt I had been cared for extremely well.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for sharing a review and telling us more about your recent experience at the Practice. It's great to hear that you feel you have been cared for extremely well and thats exactly what we want for all our patients. Kind regards DS
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Review titled Excellent service
Rated 5 stars out of 5
by Dale Jackson - Posted on 29 August 2023
Suspected blood clots, the doctors called the hospital with the details and advised them that i was on my way
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear Dale Thank you for taking the time to let us know what you think of the services. I'm glad you were able to be referred into hospital and received treatment quickly. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Sue - Posted on 12 July 2023
My husband and I were very happy with the nurses and doctor we saw recently. The nurse who conducted the five-year health review was helpful and the nurse who took the blood samples was very good at his work. There was very little discomfort in taking the blood sample and no bruising at all at the needle site. My husband and I were impressed by this. Also, the doctor that my husband saw displayed a very caring attitude, and gave clear helpful information. Thank you.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Sue Thanks for the review. I'm glad you and your husband were impressed with the health check service and blood test you recieved. Kind regards DS
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Review titled Staff needs more training.
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2023
I made an appointment last month for a smear test and wanted to speak to someone about it. When I spoke to the person about it. I was not even down for the test.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for letting us know about your recent experience of the surgery. I'm sorry to hear about the confusion with your smear test. I would be more than happy to provide greater insight and explanation to what went wrong and how we can improve in future. I would politely ask that you call the surgery to give us more information so we can look into this matter. Kind regards DS
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Review titled Poor service from Call Handlers
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
The call handlers are very argumentative. Any request put in is met hostility. I recently enquired about a change in medication which needed a phone chat. However was abruptly told to email all enquiries. A simple 1 minute discussion ended up as an enormous email taking 30mins to explain. This is not acceptable as some patients may not have an email service. The call handler was very rude and abrasive. It seemed like any extra work was not acceptable. As a way forward the call handlers should be more respectful and listen to a patients concerns. They do not have medical qualifications and must sympathise with requests. This always seems to be the case with the staff on phone & mist be improved.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient I'm sorry to hear about your recent experience and to learn that you found our call handlers to be "argumentative". This is absolutely not what I would expect for our patients and I would be more than happy to investigate the matter formally. Please call the surgery and provide more information so we can investigate this matter. We would typically need your name, date of birth, date and rough time of call, along with the telephone number you called from. Kind regards DS
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Review titled Friendly Practice
Rated 4 stars out of 5
by Stan Bamforth - Posted on 11 July 2023
My latest prescription told me I needed to arrange a "review", so I rang and an appointment was arranged to do both blood tests and blood pressure check in a few days time. The blood pressure check was on the self test machine in reception, which the receptionist directed me to as I hadn't realised it was there. The blood tests were completed quickly, efficiciently and completely painlessly by a very pleasant male nurse. This was all on a Thursday and on the following Monday afternoon (10th July) I recieved a number of automated texts telling me my results were available for me to view on either the nhs or airmid app. Unfortunately on the nhs app they are not showing as available and on airmid I appear not to have authority to view them. A shame really and the only blot on an otherwise seamless and efficient experience for me. I will now need to call the practice for my results.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Stan Thank you for the review and very helpful feedback. I have asked a member of the team to call you and change the settings for your online access to help you see your results online and on the NHS app. Kind regards DS
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Review titled Good practice
Rated 5 stars out of 5
by Susan - Posted on 22 August 2023
Was dealt with very professionally, from Reception to seeing nurse. I didn't have to wait very long for my appointment time.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Susan Thank you for taking the time to leave such a positive review and amazing 5-star rating. I'm pleased we were able to see you quickly and you were dealt with professionaly by receptionists and the nurse. Kind regards DS
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Review titled Great practice
Rated 1 star out of 5
by Paul Mcnulty - Posted on 25 July 2023
I was taken ill and was getting myself concerned about my condition i contacted grange surgery who immediately made an appointment to see me the same afternoon
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Paul Thank you for taking the time to leave a review. It's great to hear that we were able to see you immediately on the same day. I wonder if you have mistakenly rated us as 1-star instead of 5-stars. I hope the NHS review team will be able to amend this. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Been with grange group for years now and never had an issue. I've always been able to make an appointment for anything urgent and all staff, including reception staff have been kind and courteous. Really like the patchs system as well.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thanks for the review and 4-star rating. It's reassuring to know that you have been able to access us when you have needed to. I'm glad you like the recent introduction of Patchs online consultations too. We've introduced this as another way to get help from the practice team. Kind regards DS