The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor communication.
Rated 4 stars out of 5
by Mike Oldridge - Posted on 22 August 2023
When requesting a routine repeat prescription for Atorvastatin which I had been taking for many months, the pharmacist decided not to issue the prescription and absolutely no reference was made back to me of this denial of service. I was running out and only by chasing up did I manage to get the prescription in time.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Mike Sorry to hear about your recent experience about requesting and accessing your medication. I will ask a member of the team to look into this and contact you to provide more information about what went wrong and how it can be avoided or improved in future. Kind regards DS
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Review titled Need real appointments not online ‘services’
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Booked an appointment through Patches online. Had several messages - some via patches, some via text and some email. All very confusing and now I’m non-the-wiser if my medication review has or hasn’t been done. One message states that it ‘should’ be checked by a pharmacist and it ‘should’ be ok to reorder. A 5 minute phone call would have been quicker, easier and would remove any confusion.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thanks for letting us know how you feel about the service. Patchs is a great way to contact the practice digitally and is ideal for quick advice and arranging appointments. I'm sorry the communication was not clear enough on this occasion and that you were confused about your medication review and request. Medication reviews can be conducted without speaking to the patient, but I would expect the patient is informed of the outcome and if a medication was issued. I will pass on this feedback to our in-house Pharmacy team and Patchs team. Kind regards DS
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Review titled Good support apart from phone appointment
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2023
I am very happy with the responses to my requests for appointments. I understand that phone appointment times will be affected by urgent cases, but feel a text to let one know of the delay and likely time for the appointment would be helpful. We are asked to be punctual in person and to be ready by our phone for calls. It would be respectful to be advised of delay. For example today I had a rime of 11.30 am and still eait for the call 11/2 hours later.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave a review and positive 4-star review. Thank you for your feedback and suggestions on how we can improve - I will certainly consider how we can implement this. Kind regards DS
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Review titled Fab services
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
I love this practice the staff can’t do enough for you.Always polite an informative and above anything,patient in dealing with you.I’ve been here for over 10yrs now an it has by far been the best practice I’ve ever used.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 11 August 2023
Dear patient Thank you for leaving a review and outstanding 5-star rating. I'm delighted to know you think our practice is the best you've ever used. Kind regards DS
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Review titled Always Helpful
Rated 4 stars out of 5
by Bev - Posted on 22 August 2023
My son has a vast medical history so whenever I ring to get things sorted out in regards to medication and appointments the staff are always helpful and try make sure what I need is sorted as soon as possible
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Bev Thanks for this insightful review and summary of how helpful the practice team are in dealing with your requests as soon as possible. Kind regards DS
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Review titled Very Friendly and Efficient Service
Rated 5 stars out of 5
by John Newman - Posted on 07 August 2023
My blood pressure has been under review and the results submitted have been analysed. The testing and analysis process has been carried out and communicated superbly. Thank you one and all.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 08 August 2023
Dear John Thank you for taking the time to leave a review and wonderful 5-star rating. I'm glad to know that we are supporting you with managing your blood pressure. Kind regards DS
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Review titled Improved performance
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2023
Generally no complaints relating to the service the practice provides. It is now much easier to make contact than was previously the case. I have no further comments to add.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave this review and great 4-star rating. I'm pleased you recognise the improvement in ease of contacting the practice - we have been working hard on this since around June 2022. Kind regards DS
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Review titled My opinion
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2023
At the end of April 2023 I got an appointment with a nurse practitioner regarding an abscess on my shoulder (I have had one previously). She made me feel like I'd wasted her time, she spoke down to me rather than to me, told me if it got worse to go to A&E, I walked out in tears. However she referred me to consultant, I awaited an appointment. I received a letter with a telephone appointment for the 14th August. On the 30th July my lump was sore, red and I knew it was infected so off to A&E at 2pm I went, I was in theatre around 12.30am (I cancelled the telephone appt, due to not needing it anymore)home at 9am to go Gp on Monday for dressing changed. I have been everyday since including going to Walk-in centre on a weekend. My wound is healing well, cleaned, packed and redressed everyday. Nurses have been great. I did receive another letter for a telephone appointment with the consultant on 21st at 11.15am in which no-one has rung me today is 22nd (nurse told me to keep it). Overall I'm happy with treatment.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thank you for taking the time to leave a review and 4-star rating. It's reassuring to hear that you are overall happy with the service and I'm sorry to hear about how the nurse practitioner had made you feel at your appointment. Some problems are not best suited to General Practice (GP) and do require Accident and Emergency treatment, and I wonder if that was the case in this instance. Ideally I would like this to be better signposted from reception rather than wasting patient time coming to the surgery simply to be signposted to A&E. Kind regards DS
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Review titled Poor staff training
Rated 1 star out of 5
by Gerald keyes - Posted on 30 August 2023
Rang on Friday Aug 25 to request an sr1 form and was told the request would be passed on and I would be contacted. As I'd not heard anything I rang up on Tues evening 29 Aug and the receptionist had no idea what I was talking about and I had to explain what an sr1 form was. After consulting someone I was told the dept of works and pensions had been emailed but why I have no idea. I explained I needed the form to prove my condition to conclude certain affairs. After further consulting someone I was told I would hear something within a week. I asked if this meant I'd receive the form in a week and was simply told I'd hear something whatever that means. Just as I wanted everything to run smooth and easy I find myself very stressed and still no wiser about getting an sr1 form. A shocking experience.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear Gerald I am sorry to hear about your recent experience. Thank you for letting us know about the issues you experienced. I will be more than happy to investigate this as a complaint and have asked a colleague to contact you to ask for some more information. I will share your review and comments with our reception/telephone team so we can reflect and improve. Kind regards DS
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Review titled Very good
Rated 4 stars out of 5
by Kevin Adams - Posted on 23 August 2023
I am pleased with the way my call was dealt with, smart professional,and to the point, this is why people don't give you reviews, I answered the question,and had nothing to add,
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Kevin Thank you for the review and good 4-star rating. I'm pleased that you feel your call was dealt with professionally. Kind regards DS