The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Intimidating practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
Felt like got to fight to get past reception to see a doctor feel like receptionist can talk but not listen and tone of vioce they use at times trying to intimidate and put u down as daft stupid and like we know nothing that they are qualified doctors not receptionist
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear patient I'm sorry to hear about your percieved "fight" to get past reception. This is absolutely not what I would expect for our patients and I will share this review with our reception/admin team. I hope you can understand that our non-clinical team have been trained to take more information about the nature of a problem, but this is simply to ensure patients are seen by the most appropraite service at the most appropriate time. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
They help you as much as they can every time we have needed an appointment we have got one they do everything you need them to do if needed be
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave this outstanding 5-star rating. I'm pleased to know the team are doing everything they can to support you when you need our services. Kind regards DS
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Review titled Not patient centred
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
On two occasions I have wanted cream - betnovate for severe and very painful hand eczema (prescribed by an hospital consultant) and an antibiotic cream for an insect bite that started to bubble into a blister recommended by the chemist. I can’t get either. They don’t like you asking them for what you know works or what other professionals have recommended. So I suffer because of their pettiness and ignorance. I’m sure I’m not the only one.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear patient I was disappointed to receive this 2-star review and I'm sorry you have had issues with accessing medication. It is always important we have written requests/instruction for medication from other healthcare professionals in order to treat patients safely. I'm sorry if this wasnt explained to you. I will feed your comments back into our wider team and I hope this will lead to improved services and experience at the practice. Kind regards DS
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Review titled Doctors practice
Rated 3 stars out of 5
by Diane Webster - Posted on 22 August 2023
I arrived on time for my appointment, but had to wait 30 to see someone When we spoke to receptionist we were told they were running late isn’t it just manners to inform patients of this This is something that happens quite often at this practice
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Diane Thank you for letting us know about your recent experience and I am sorry you had to wait 30 minutes to be seen. Although some clinics can run behind, I would expect our team to inform patients of this. I will share your feedback with our reception team for their learning and development. Kind regards DS
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Review titled Very understanding.
Rated 5 stars out of 5
by Tony Tansey - Posted on 22 August 2023
I was dealt with in a very considerate and understanding manner. It was not easy for me to get to the practice so I was allowed to send on a photo and prescribed accordingly.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Tony Thank you for taking the time to leave a review and amazing 5-star rating. Its great to hear that you were dealt with in a considerate and understanding manner. I'm pleased you were happy with our digital appointment service, and I hope you will encourage others to try this route via Patchs on our practice website. Kind regards DS
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Review titled Not made aware of appointment
Rated 2 stars out of 5
by Caroline Mulligan - Posted on 22 August 2023
I didn’t know I had an appointment until I looked in the nhs app to see if my prescription had been issued and saw I had an appointment. I then didn’t receive a call at the appointment time or any time that day ???? Confused!!!!!
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Caroline I'm sorry to hear about your recent experience and the confusion caused. The NHS app does unfortunately list all appointments and some of these are remote appointments, essentially where our clinical team are scheduling work to do for you. Sometimes this doesn't require any contact with you, so please be assured you can always call us and check if you are unsure. A member of our friendly reception team will be happy to help. Kind regards DS
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Review titled Uncaring practice
Rated 2 stars out of 5
by Diane Walton - Posted on 23 August 2023
I rang up with concerns about still not getting my ct scan results back even though the ct was meant to be fast tracked, wanted to speak to a doctor about my concerns, the receptionist put me on hold for a minute then when she came back she quickly told me she would try and get this resolved before quickly ending my call by saying sorry got to go now like something else more important came up or she couldn’t be bothered to talk to me no more, so after she hung up I still had no answers and she never said she would arrange a doctor to call me even though I had told her of my concerns of my medical condition.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Diane Thank you for taking the time to leave a review and let us know about your recent experience. This is not what we would expect for our patients and I have requested the call recordings as part of my investigation. I will provide appropraite feedback to the individual(s) involved so please be assured things will improve. Kind regards DS
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Review titled Not joined up.
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Having several ailments I have been given different medication from different practitioners and then other practitioners refusing to continue medication. Seems nothing is joined up, all practitioners have different ideas. Resulting in the patient not knowing what’s the best to do. Suggest a case review with multiple ailment patients.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thanks for letting us know about your recent experience and I'm sorry you feel you've received a 1-star service. We are a large practice with many clinicians and this offers our patients the option of second opinions or alternative views. However, each clinician should be able to follow on from the other using the notes in your clinical record. If you would like to discuss this further, please contact us. Kind regards DS
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Review titled Great service!
Rated 5 stars out of 5
by Gill Mitchell - Posted on 15 August 2023
I received an unexpected call from the Surgery as a follow up to my Diabetic Review. The Soctor wanted to explore some unexpected symptoms.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Gill Thank you for taking the time to leave this review and outstanding 5-star rating. I'm pleased our clinical team were able to follow you up in a timely manner and I hope your symptoms resolve soon. Kind regards DS
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Review titled Wasn’t as good experience
Rated 2 stars out of 5
by AbdulMajid Alkhair - Posted on 22 August 2023
I’ve spoken to the 111 on 17th of August and for my daughter. She had very bad stomach and dizziness. They booked us a telephone appointment with the GP but unfortunately we did not receive the call. We had to go to the emergency.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Abdul I'm sorry to hear you had booked a telephone appointment for your daughter but the clinician did not call you. I will invesigate this and discuss with those involved so that this does not happen again. Kind regards DS