The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Difficult to get appointments
Rated 3 stars out of 5
by Anonymous - Posted on 15 May 2024
I always struggle to get appointments, I’ve had to pay for private Gp appointment on more than 1 occasion, I feel like complaints are not answered at times and when they are it’s not taken seriously, I’ve been waiting over a year to be sent to a long Covid clinic after request by Whipps cross hospital and I paid to see a private doctor relating to serious sinus and breathing difficulties, I haa as need in the recommendation letters by hand to the surgery and that has been ignored for the last 3 months.
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. May I please answer that all complaints are taken seriously due to if a patient feels they have a cause to bring to our attention something which they are concerned about it is serious to them. All communications are scanned each day. If you wish to contact anyone here to discuss please contact the surgery and you will receive a call. Regards, practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Aldivinas Tijunaitis - Posted on 21 May 2024
very good communication with the patient. I am a person of other nationalities. However, the doctor spoke English very clearly. Explained everything I need to know about the medications I am taking.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your email. I am pleased that we were able to meet your requirements. I will pass on so colleagues are aware. Regards, practice manager
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Review titled Local Doctors Practice
Rated 5 stars out of 5
by Mrs Brenda Moy - Posted on 29 May 2024
Blood Test taken by nurse was done expertly, also a friendly approach. It is difficult to acquire an appointment, in many way I wish the system would go back to pre.pandemic
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your feedback Mrs May I will ensure our practice nurse is made aware of it. We have every mixed comments about how services have changed post pandemic, however we are directed to follow guidelines accordingly. Regards, practice manager
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Review titled Last appointment
Rated 3 stars out of 5
by Jacqueline Mixter - Posted on 26 May 2024
Emailed the surgery requesting an appointment, pleased with quick response from surgery with afternoon appointment.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much for your feedback. I am also delighted we could make this work so quickly for. Regards, practice manager
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Review titled Nice staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
Very helpful staff and Very polite Nurse not waiting for long and seen on time for the appointment. Clean waiting room
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Thank you for your positive comment This shall be feedback to all staff to show your thoughts We do appreciate patients feedback Regards, practice manager
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Review titled Telephone appointment
Rated 4 stars out of 5
by Ian Smith - Posted on 09 May 2024
Telephone appointment to discuss blood test results. Doctor was very helpful in explaining what the results meant and what options were open to me. She put my mind at rest on the results and had a very friendly demeanour.
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Mr Smith for your positive feedback. This shall be passed onto the clinician at the next practice meeting. I am pleased you have had a successful patient journey. Regards, Practice Manager
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Review titled Unable to cancel appointment
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2024
I had an appointment that I could not make. The rule imposed by Broadway is that appointments must be cancelled at least one hour beforehand. However, I found it impossible to get through on the phone: my call was still in queue position 3 after 20 minutes on hold. When I hung up and dialled-in again, I had dropped to position 5 in the queue, where I stayed for another 20 minutes. The clinic is trying to move patients onto an online system, but this requires an Id process requiring you to come into their clinic. Additionally, I was in a situation (stuck in traffic) where this would not be possible to use. Phone service at this practice is generally poor: it originally took me dialling in a second time to book this appointment, after my first call was fobbed-off by a clearly untrained receptionist, who told me there were no non-urgent appointments available (untrue) and that, despite not having enrolled in their online service, told me I could book online (also untrue).
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your review. I am sorry that although trying you were unable to cancel and save an appointment I do appreciate that. We are attempting once more to address our telephony system. We do have online appointments , but they do tend to be snapped up almost immediately. It does become difficult answering to anonymous writers. regards, practice manager
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Review titled Telephone Appointment
Rated 4 stars out of 5
by Alan - Posted on 21 May 2024
This was a short call regarding medication, but was conducted in the usual courteous and respectful manner.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your email. I will pass on your positive response. This is always useful for all staff. Regards, practice manager
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Review titled Helpful appointment
Rated 4 stars out of 5
by Martin Marcus - Posted on 10 May 2024
I was phoned at the allotted time and requested the drugs I needed and the doctor reassured me that the prescription would be with the chemist straight away. She also discussed fully another drug I needed. Thank you
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. I will pass on at our next practice meeting. It is always good to see that the patient has had a good journey. Regards, practice manager
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Review titled Great GP experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 July 2024
GP I saw was very good , very patient, explained things very well and had a very caring understanding
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your positive feedback. We are happy that your patient journey was as expected and you were happy with our doctor. I will ensure this is passed on to all staff at our next practice meeting. Regards, practice manager