The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great
Rated 5 stars out of 5
by Michael Grace - Posted on 22 May 2024
I was seen quickly and received a clear advice regarding my issue. It was understandable and actionable by me. Hopefully the issue will now resolve itself.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you Mr Grace I am glad all resolved with your satisfaction. It is always good for staff to hear positive reviews. Regards, Practice manager
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Review titled Same this time as last 20 years
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
My last vist as met with same treatment as last 20 years. Reception staff was too husy to attend. Made me wait and then asked if i had to wait longer blamed me for being late even though i was waiting from exact appointment tome. When was called for appointment got anlther interrogation and very rude behaviour for being late even though i wasnt. Extremely rude staff. Difficult to get appointments. Would not want to go back if given a choice. Still no face to face appointments. Reception staff as unhelpful as ever
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Thank you for your comments. I am sorry I am perplexed as all our appointments are now offered as face to face or patient choice if requiring telephone consultation due to work commitments. As anonymous if you wish to make an appointment to speak to me please call and do so. Regards, Practice manager
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Review titled Efficient and caring service
by Janet Lovell - Posted on 22 May 2024
My blood test and blood pressure test (with height and weight) were carried out efficiently by the friendly Practice Nurse and Healthcare Assistant and trainee. I also spoke about an appointment with an efficient Receptionist.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much for your positive review this will be passed onto both members of staff at our next practice meeting. Regards, practice manager
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Review titled Great practice, poor locum
Rated 1 star out of 5
by Penelope’s mum - Posted on 14 May 2024
We saw a locum. My daughter has regular uti and the dr said she could catch them from toilet seats at school. she told my daughter to drink more water but then scared her about using public toilets. Absolutely ludicrous. She had no idea what the appointment was meant to be about, couldn’t find the test results and suggested I booked an appointment with a different doctor. The surgery is normally amazing but I’m disappointed about the locum they have there at the moment. She gave poor advice and tried to pass the buck to a different doctor.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your review I am sorry for this outcome I would need to have the locum name or your daughters date of birth which cannot be published here so please provide this information to our surgery email for my attention. broadway.surgery@nhs.net FAO of practice manager Many thanks
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Review titled Awful physio
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
I had reason to see the surgery physio to investigate an issue. She was clueless in that she made sure the affected limbs moved. So there's no issue then.... Couldn't understand what I told her regards a limb with restricted movement from an accident decade's ago. Also could not understand the issues I'm experiencing. Eventually ran off and came back with a doctor. She was great as usual. Directed the physio on what was required. So the majority of the reception staff are appalling, the physio is the same. When / if you can get to speak to the single good receptionist and see a doctor face to face you get some progress. Used to be a great surgery. Gone down hill big time over the last few years.
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. It is difficult to deal with anonymous comments as we cannot address them with you. If you wish to discuss further please email the surgery email and I will offer you an appointment to discuss your issues. Regards, practice manager
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2024
Saw the physio in the surgery . Not a long wait and got an appointment for a change . Nice and helpful .
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Than you for your positive review I shall feedback this to our physio who has a good following, but it is always nice to hear Regards, practice manager
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Review titled Brilliant health care lady
Rated 5 stars out of 5
by William Miller - Posted on 02 May 2024
Health care lady who checked my blood pressure advised me how use econsult. doctor phoned as per email response and I saw doctor 1 hour after phone call brilliant system
Visited May 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comments. I will ensure all staff are informed of this and it is very good to hear that follow up was speedy. Our eConsult service is very under used as it does provide a superb response rate. Thank you once again. Practice manager
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Review titled Very good
Rated 5 stars out of 5
by Dympna Le Rasle - Posted on 24 May 2024
The Appointment was made in good time. Satisfied with the outcome. Luckily I live very near the practice. I didn’t have to wait long to be seen.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your positive response and feedback. Our wait time is on average 2 weeks for F2F unless emergency circumstances. Regards, practice manager
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Review titled Very patiently
Rated 4 stars out of 5
by Suret - Posted on 09 May 2024
Due to DVLA’s endless assessment requirements, I was given an appointment for assessment in person by Surgery, Doctor is friendly and helpful, reception is excellent, 👍🏻 overall rating from me.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you Suret for your positive response. I will ensure our GP is made aware of the email. Glad we are able to assist. Regards, Practice manager
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Review titled Lovely nurse
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2024
Had my 2nd shingles jab with the nurse. All was as expected. The appointment was on time and very efficient
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Many thanks for your positive feedback. I will pass this onto our practice nurse as staff do need to receive the good reports about themselves. Regards, practice manager