The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2024
I was able to see a doctor in the afternoon of the same day that I called. The wait trying to get through to the surgery in the morning was worth it.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. We are pleased we were able to provide you with your appointment of choice on the day. Regards, practice manager
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Review titled Nice practice.
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2024
Face to face appointment with a Locum GP at this surgery. I was seen on time and received the help I needed. Reception staff on duty that morning were very nice and friendly.
Visited June 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much for this response. I am so pleased we were able to provide everything you required. I will ensure all staff are made aware of this feedback. Regards, practice manager
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Review titled Great nurse appointment
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
The nurse was extremely helpful and took time to ask questions and give advice in addition to carrying out my smear test very gently and carefully. I was very happy to see her.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your positive feedback. I will ensure our practice nurse is made aware. It is good to hear of good patient experiences. Regards, practice manager
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Review titled Once you have an appointment, it’s great
Rated 3 stars out of 5
by Anonymous - Posted on 11 June 2024
Hard to get an appointment without walking in to book in person (phone lines cut out, can’t book advance non-urgent appointments) but once you’re in, the practitioners are great.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your positive feedback. I am sorry you have had difficulty in booking appointments as we do book two weeks in advance. I will pass onto to all staff that you are happy with our overall service. Regards, practice manager
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Review titled As suggested - great practice
Rated 5 stars out of 5
by Rayden - Posted on 08 June 2024
I got an appointment and pleased that I had the option of telephone or coming in. I chose to come in which was clearly the right option as I was referred to go to A&E immediately. So naturally pleased I had gone in but a bit apprehensive.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Dear Rayden, thank you for your feedback. I am very pleased that we were able to provide options and our doctor was able to assist with the pathway to A&E. We do hope you have recovered. Regards, practice manager
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Review titled Superb practice nurse
Rated 5 stars out of 5
by John Fagan - Posted on 03 June 2024
Saw the practice nurse who spotted an infection with my leg and suggested I needed IV antibiotics. Went to A&E and was admitted for treatment which is now complete.
Visited June 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much Mr Fagan for this very positive review and outcome. I will ensure our practice nurse is made aware of this, and we hope you continue to recover. regards, practice manager
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Review titled ok practice
Rated 4 stars out of 5
by Ruba - Posted on 07 June 2024
I went to see the physiotherapist for my wrist pain. I thought she was helpful and I need to try be committed to doing physiotherapy exercises . however the physiotherapist said that I need try ice pack too and exercises first of all and can see whether can refer me to X-ray scan or ultrasound scan after six weeks . I was want a scan urgently but then I agree with her that I need try techniques and also take ibuprofen for my wrist pain. I’m happy and satisfied with her typed on screen what she was saying because I’m deaf and sometimes could not understand her . anyhow I’m satisfied with the outcome my appointment
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Ruba for your feedback. I am happy she was able to accommodate your hearing problem. We are happy that your overall experience and outcome were what you wanted. Regards, practice manager
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Review titled I’m confused.
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2024
Doctors all say different things, we were told all my bloods were abnormal but then when we came in he said they were all fine but I got texts and notifications on the nhs app saying they were all abnormal and I need to speak to a doctor as soon as possible.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. If you are still concerned I suggest you make another appointment with a different doctor to re discuss. better you take time to discuss than feel you were not given the information on the results. It is difficult to respond to anonymous senders. \if you wish to discuss further please email the practice email and we can help. Regards, practice manager
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Review titled Disappointing
Rated 2 stars out of 5
by G Maria - Posted on 08 June 2024
Incredibly slow waiting times. It’s hard enough to get an appointment, then once you have one the gp surgery is slow. Very little concern or care. A lot of elderly people with mobility issues coming in and having to queue with other people at the front. Waited an hour past my slot time until I was seen. I had a concern over a potential skin cancerous mole, I was laughed at and then given a referral (I was happy to get the referral), but the whole experience made me feel rather silly when I was just coming to get checked and take preventative measures. Overall very disappointing
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. Appointments are difficult as per the overall genre we have an average of a two week wait. I apologise as you are aware GPs sometimes run over time if patients need more care and or attention this is given to all patients. I will share your experience and disappointment at out next practice meeting. Regards, practice manager
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Review titled Caring practice
Rated 5 stars out of 5
by David Evans - Posted on 27 June 2024
I have just had an appointment with a doctor at the surgery following the loss of my wife. I was dealt with sympathy and professionalism.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Mr Evans. Please accept our condolences at your recent sad loss. It is always pleasant to receive good comments to pass onto all staff at the next practice meeting, and I am pleased you received the care you needed. Regards, practice manager