The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
I was very fortunate to get an appointment so quickly. However there was only 1 doctor in the surgery so my appointment was 50 minutes late.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. We do have two GPs on duty, one would be the duty doctor to clear all paperwork and prescriptions. If patients need more time than an appointment permits GPs will usually continue. This courtesy is given to all patients. Regards, practice manager
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Review titled Physio therapy appt
Rated 1 star out of 5
by Nicole Carter - Posted on 18 June 2024
Lady was very unhelpful today l told me my fingers are deformed forgot to ask me about my knees which I mentioned didn’t examine me at all and said I need to do exercises didn’t show me exercises just said I’ve emailed them to you. a complete waste of my time totally pointless even going to this appointment.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. I am sorry you did not have the experience you expected. If you wish to make another appointment to see a doctor please contact the practice to do this. Regards, practice manager
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Review titled Happy with the service that I receive.
Rated 5 stars out of 5
by Lorraine Edney - Posted on 13 June 2024
Lengthy waiting time on the phone to get an appointment but the Dr listened to, and explained her answers to all my questions in a way that I could understand. I left feeing very positive about the whole experience.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Lorraine for your feedback. We are happy that your patient journey was satisfactory, and will feedback to our next practice meeting. regards, practice manager
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
Worst surgery I’ve ever had to deal with. Do yourselves a favour and register elsewhere. You will never actually see a doctor, you can never get an appointment no matter how early you ring. You might get lucky and get an out of hours appointment. The weirdest thing is that the surgery itself is usually empty when you go. But you’ll still find your waiting for an hour if you do get an appointment and won’t actually see anyone coming in or going out. They’re always on the phone but there hardly ever seems to be any patients there and I never see doctors coming out calling for patients appointments. It’s all very strange and makes me wonder how many doctors even work there. To get a simple letter or get any admin from them is a nightmare too. They also don’t get prescriptions right even if they’re repeat. You have to chase everything. They couldnt even get my maternity certificate sorted and I had to wait two months to get one. I’ve finally changed surgery and wished I’d done so earlier. This place really shouldn’t be running, they are terrible
Visited June 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
I would like to say I have reported this to NHS Choices as some of the content is not factual. I am waiting for their response. Practicwe Manager
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Review titled Great practice and great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
Attended the surgery for the 1st time yesterday since the pandemic. Seen by a lady doctor. She was great and gave me lots of time and attention. Reassured me and I did not feel rushed. Brilliant doctor.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback, happy that you were pleased with the service provided. Your patient journey is important to us. Regards, practice manager
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Review titled Diabetic check
Rated 2 stars out of 5
by Jenny - Posted on 11 June 2024
Attitude in communication was very abrupt, unfriendly and came across as talking down to someone. Did not say anything as do not want to offend anyone.Practitioner didn’t want to know the problem of infection and brushed aside that NHS do not pay. Was seen out of hours and prescribed antibiotics for 7 days. Enquired about medication but was brushed aside that it is not due and only had it on such and such a date. Clearly, patient care needs reviewing; as felt really upset by the whole experience.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Jenny. I am sorry your experience was not to your expectation. I will discuss at out next practice meeting. If you wish to see a different practitioner please email the surgery email for another appointment. Regards, practice manager
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Review titled Good Practice
Rated 4 stars out of 5
by Joyce Motion - Posted on 05 June 2024
I thought I was having 2 blood tests but one wasn't necessary. The other was a urine sample needed. The young lady on reception was very helpful in finding me an appt. To see doctor next week.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Joyce. We are happy that the reception team were able to accommodate your needs. I will ensure all staff are made aware at out next practice meeting. Regards, practice meeting
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Review titled Friendly practice
Rated 5 stars out of 5
by Moji - Posted on 13 June 2024
Nurse was very funny as usual which made the experience relaxing. Service was prompt and waiting time was minimal. Clean environment and it wasn’t crowded. Overall experience was very good.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Moji for your positive comments, and we are glad your patient journey was satisfactory. I will ensure our practice nurse is made aware of your experience. Regards, practice manager
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Review titled Incompetent admin no available doctors
Rated 1 star out of 5
by Frustrated patient - Posted on 25 June 2024
It is extremely frustrating and nearly impossible to book an appointment as there are never any advance bookings available and a very, very limited number of on day appointments available with very large numbers of ill people competing for them. It can take days or weeks to gain an appointment which is very stressful when the problem is urgent. There are no regular doctors and a single different locum each time. There is no follow up or reporting back. No one appears to read or act on letters reporting back from hospitals. Despite many calls and visits and providing copies of hospital letters I could not get the prescription recomended by the hospital until I finally managed to see a locum about a different issue. It is difficult to even get a standard repeat prescription. Some reception staff have been pleasant and helpful and competent, but others have not. I understand that they are limited by the lack of doctors. The locums have mainly been helpful although time constrained when I have managed to see them, but I have to try to explain all extensive past history each time and can never arrange any follow up with the same or any doctor, just try again on the 8am phone lottery to hope to see any new locum and explain it all again.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
thank you for your feedback. I am sorry we have not been able to provide you with the patient journey you expected. We do not have three regular doctors rotating across five days, then we have additional locum to provide extra cover for the huge patient demand. Our average appointment time is 2 weeks in line with the national average. Our doctors read all letters scanned in daily from any source to patient notes. We have addressed our prescribing policies within the last year, and there have been many changes. Regards, practice manager
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Review titled Good practice
Rated 5 stars out of 5
by Linda wylde - Posted on 29 June 2024
I was very satisfied with my doctors appointments. All my questions were answered and dealt with. Got an appointment by phone then in person next day
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Linda for your feedback. It is lifting to hear that patients are receiving the care they deserve from the practice. I will ensure all the staff are made aware at the next practice meeting. Regards, practice manager