The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good practice
Rated 1 star out of 5
by Michael Walsh - Posted on 19 May 2024
Last Autum I eventually had an appointment by phone! I never received G.P. Phone call. Rang again, I rang again to arrange another appointment, the same thing happened I eventually went to the surgery I was given a very quick ( no eye to eye contact apology) Then I asked for the results of my scan The receptionist proceeded to verbally tell me my results in front of a queue of patients Never did get to speak with a doctor I felt humiliated I never ring surgery now I just go straight to 111 to at least get a phone appointment If I’m lucky I get the call The latest experience was so long winded I rang 111 gave symptoms twice to two different I was informed they have sent a emergency prescription to local chemist I was asked to ring them They informed me they don’t do what 111 asked them to do Some new policy for antibiotics So they told me to go Byron my G P That took a lot of phone calls I eventually got through But was told will receive a doctors call the next day Then I received a Text from reception to say to attend surgery on that day That was impossible for MMP that day I phoned again Then later that day GP phoned Sent prescription to chemist and I received antibiotics So took 2 Days to sort out Then I whilst GP was on phone I explained how my monthly meds were incorrect as I only received half of my meds for my heart decease Since then to this day I haven’t heard a thing. My partner left the surgery 2 years ago as when he needed emotional support few to family deaths His first appointment with bereavement counsellor she didn’t even make his appointment Later was sorted out It made him of course worse But had a few phone calls that seemed to help Last rant Last year I had an appointment with Dr whyatt I waited 1Hour 20 minutes I noticed she was asked to move her car as there was building work going on She left and didn’t come back, by that time I couldn’t wait any longer and left So all in all especially with heart decease not happy with the help As muss I appreciate the work Go/ Surgery staff do,surely when you get to the point of dreading to phone your local G P for help/ advice ( I’m a patient person) then there’s something wrong. Thank-you for the opportunity to be listened to.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you Mr Walsh Is there a convenient time I can call to speak to you please inform reception and I will organise us to have a discussion regarding these concerns. Regards, Practice manager
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Review titled Good experience
Rated 4 stars out of 5
by P. Gilkes - Posted on 14 May 2024
Face to face appointment with a very professional and kind doctor. Appointment was how it used to be, maybe things are looking up.
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Mr Gilkes. We are seeing the same number of face to face as pre-covid, with additional telephone consultations requested as 'the norm ' now as well making our GP sessions an average of one hour longer each session. This could be the reason we cannot offer quicker appointment times. Regards, practice manager
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Review titled As always negative experience.
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2024
Been coming for years to Broadway Surgery and the reception team are consistently unwelcoming and unhelpful. There is one exception the lady with silver glasses . I can’t complain about the doctors although I have never seen the same doctor twice. I was sitting in reception and an elderly gentleman came out and went to receptionist to book another appointment . She was so rude and spoke to him like he was stupid. Informing him to call at 8 in the morning to rebook. As it was not an emergency no appointment can be booked longer than 2 weeks ahead. This is so the surgery can say that patients do not wait longer than 2 weeks for an appointment. I don’t know why the can’t be kind and understanding but they are so aggressive. They really should not be in a position where they have to deal with people. No sense of customer service , often you can be standing there for a good few minutes and they don’t welcome you and don’t even lift their head up to acknowledge you are there. I hate talking to them as they ask personal questions and then they decide if it’s an emergency or not. Is triaging part of their remit? I came out of surgery once and doctor told me to rebook within 2 weeks and the refused to book it as the doctor had not indicated on my record. I said can you go and ask she refused told me to call at 8 am to rebook.
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Thank you but as this is anonymous I am afraid it is very difficult to answer your comments on behalf of other patients. If you wish to contact the surgery to make an appointment to see me I would be happy to address. Regards, practice manager
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Review titled Very Bad Practice
Rated 1 star out of 5
by Dini - Posted on 03 May 2024
I was booked to see an inhouse Physiotherapist but because I was late for just 9 minutes, I was sent away. Had I arrived on time or even before time I would have waited for at least 20mins or more. This does not make sense. Does it? Just to get to see my GP, it took me several months even though I have tried my best many many times in the mornings. A patient like myself with some serious conditions should be prioritised. But I wonder how do they assess. Since my precious GP has left or retired from this practice I have never been seen by anyone in this practice. It is sad and horrible.
Visited May 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your comments. May I please address your concerns. Physio appointments do not run late as there is a gap in between for catch up if patients need to redress etc., I am sorry to say arriving 9 minutes late is actually almost the whole appointment time, whereby this delay if you had been accepted by the physio would have had a knock on affect for the rest of the appointments for all patients. Clinicians make the decision not the reception team if a patient is late they inform the clinician of the arrival and are instructed on what the clinician has decided. We have approx a minimum 30 available appointments per morning along with options of pre booking, eConsult, online, priority booking for certain cohorts of patients, 111, pharmacy and we can book out of hours appointment on the day for acute need. Please let me know if you wish to discuss further. Practice manager
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Review titled ok practice
Rated 4 stars out of 5
by Ruba - Posted on 09 May 2024
I went to see gp about my wrist pain. my experience went ok but I was not that satisfied . was very quick my appointment about five minutes only . I might see another GP that I know her before
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. I am sorry your experience was not to your satisfaction. May I suggest in future you ask for the doctor of your choice? This is often the reason doctors have a wait time. Regards, practice manager
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Review titled Good Practice
Rated 5 stars out of 5
by Lorraine Edney - Posted on 29 April 2024
The Dr was very thorough with establishing what the cause might be and with advising/recommending self treatment or/and when to seek clinical treatment.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive compliment regarding our doctors I will ensure this is passed onto them at the next practice meeting. Practice manager
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Review titled Great, responsive care
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
Once I managed to get a same day appointment, I had a telephone appointment with a Dr in the morning, which led to a face to face appointment in the afternoon, and an x-ray the next day. Quick, responsive, kind and smooth. Thank you.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comment. I would like to let you know that we do offer pre bookable appointments for non urgent/routine matters for 2 weeks in advance. I appreciate we cannot offer all our appointments like this, but I think it may be an option as opposed to calling every day. I will ensure your comments are passed on to all staff with thanks. Practice manager
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Review titled Doctor appointment
Rated 3 stars out of 5
by Anonymous - Posted on 23 May 2024
Getting too see a doctor was OK this time but it has been difficult in the past. Phoning at 8 in the morning waiting 10 minutes to get through to be told appointments for the day have all gone
Visited April 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your email. When calls start at 0800 there will always be a wait time I apologise for this, but it is how patients prefer to liaise. We do have online booking, two week pre book appointments or an e-consult as electronic options. Regards, practice manager
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Review titled GP Practice
Rated 3 stars out of 5
by Anonymous - Posted on 07 May 2024
As regards to appointment regarding the BP check or nurse appointment it is a great service. Trying to get a doctors appointment is another matter all together as I feel I’m being fobbed off by either being offered a telephone appointment or the unavailablity of an appointment for weeks. I would really like to know as to how many doctors are on sight at any given day
Visited April 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
If you wish to contact the practice for information please ask for an appointment to speak to me. Regards, practice manager
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Review titled Seen in a timely manner
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
I arrived a little early for my appointment and was seen straight sway. I was taken seriously by my GP and have been referred for a hospital scan. I was able to make the GP appointment within 2 weeks of telephoning. The telephone call took about 20 mins to get through but was worth it to get a booking.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you so much for your positive comments. It is good to hear that the service does as it says! We do have telephone delays at times, but this is proof that it can work. Happy all the required were addressed for you. I will share (as all comments) at our next practice meeting. Practice manager