The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good surgery
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2023
I always feel looked after whether in person or via the telephone, if a doctor or a health care professional. The service is always good.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much Positive comments always uplift the staff I will ensure they are passed on. Regards, Practice manager
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Review titled Positive experience
Rated 5 stars out of 5
by Michele Gregory-Hall - Posted on 19 October 2023
Positive experience, very helpful member of staff. Could have been improved by making the follow up blood tests on the same premises rather than having to make an appointment at another location.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comment, we are in the process of starting to take bloods here on site from January 2024. I hope this is something for you if you need. Regards, Practice manager
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Review titled Wonderful doctor
Rated 4 stars out of 5
by Robert Jackson - Posted on 20 October 2023
The GP was superb. She gave me a thorough examination and spent time going into my health issues. She had a warm and caring approach. My only criticism is the fact I had to attempt making the appointment over 3 days despite the fact that I telephoned at 8am each time.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comments I will pass onto our GP. I am sorry for the struggle to book we have many avenues into the surgery as well as telephony services. We advise eConsult via our website and/or online booking. Regards, Practice Manager
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Jacqueline knight - Posted on 19 October 2023
This surgery is brilliant the staff and doctors and nurses are very respectful of me and keep me safe there very helpful could not do with out all the the staff
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much Positive comments like this do uplift all the staff I will ensure your comments are passed on.
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Review titled Doctors good at listening and finding solutions.
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2023
Reception staff need to taught that when a telephone rings it should be answered there and then. I was put onto the holding circuit and held for over 20 minutes at no.3 with no movement & no comment. Rang again at 8am. and it was claimed no appointments left despite reception claiming to open at 8am. How can the practice survive if you cannot make an appointment? Also: Now demanding 3 days rather than 2 days to clear prescription requests.What if your sickness needs prescribed medicines urgently ?
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your review. I would like to address your concerns. Our reception team prioritise the telephone as number 1, however what 7000 patient would not be aware of is the number of calls coming in hourly which average between 80-100 during peak time i:e: 0800am with 3 or 4 staff members working it is very difficult if not impossible to answer every call within 6 rings the national average - this is not there and then as it cannot happen. We have many avenues to book appointments as well as our telephony service. We have eConsult via our website, online booking, calling at a later time for pre booking dates. We do not demand that patients wait 72 hours this message was merely a courtesy to inform patients that during times of high demand it may take 72 hours to process routine medication requests. Regards, Practice Manager
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Very difficult to get an appointment but once this has been arranged staff are friendly and doctors and nurse go out of their way to help and get to the root of medical problems.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your feedback. I am sorry if there have been any issues booking appointments we are at present finding the demand difficult to address. We are looking to employ another GP which hopefully will help with this. I will pass your positive comments onto all staff. Regards, Practice manager
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Review titled Friendly Practice
Rated 4 stars out of 5
by Desri Omer - Posted on 25 October 2023
Yesterday I attended the diabetic foot clinic. Appointment was on time although I was couple of minutes late. Made to feel welcome, appointment went well, and was not at all rushed. Asked how I felt generally. My record was then read through to update me. Was told when my next appointment would be.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comments. I will pass this onto the member of staff concerned. Uplifting comments are always welcome. Regards, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mr S J P Clark - Posted on 25 October 2023
I’ve been with the Broadway surgery since 1979 and never had a problem, GPS all first class, I use them yearly for private appointments always first class
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much for your positive response. I will pass on to our doctors. I hope you remain with us for many years to come. Regards, Practice Manager
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Review titled Friendly and efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2023
I was dealt with in an efficient and friendly manner by all concerned- I would not hesitate to recommend this surgery
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much we really appreciate your faith in us. I will pass onto all staff at our next practice meeting. Regards, practice manager
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Review titled Lazy practice
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
Asked for a drug review , told only telephone appointment was 2 weeks time on 31st Oct over the phone with no time promised On 27th Oct I am called because the Doctor isn’t working on the 31st as booked 2 weeks ago Go in for blood pressure check 25 minutes later and I get seen . While waiting telephone ringing while receptionist discuss what they are doing for lunch Inefficient and especially disrespectful to paitiehts
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your comment. We do also welcome negative information. I apologise for the inconvenience caused by an apparent change of duty which should have been explained to you previously. Receptionists get a bad press, but they work very hard and if you feel that they were disrespectful by discussing their lunch I apologise on their behalf. Regards, Practice manager