The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 4 stars out of 5
by Sean - Posted on 06 December 2023
Went for my pneumococcal vaccination but she also looked into my diabetes situation and issued a blood test request and helped in finding a blood test centre before I went travelling in 5 days later
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. I will ensure our nurse is made aware of this as it is always good for morale to hear good things. We will also share all comments as a learning curve at our next practice meeting. Regards, practice manager
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Review titled Receptionist **** up
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2023
I arrived for my appointment and confirmed with reception. A wait is common so I wasn't too concerned at first. People were coming in after me and being called in but I was still left waiting. When it got to about 40 minutes I checked again at with the receptionist (politely I would say) but she was a bit short saying they are busy and you'll have to wait like everyone else. I then had to go and move my car as my one hour parking was about to run out. When I returned the Doctor called me in - she was very apologetic about the long wait as she "didn't know I was waiting"
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your review Not sure about the title as human error does happen Apologies for that if this was not anonymous we could discuss I understand the frustration, but please try and realise it was not intentional. Regards, practice manager
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Review titled Very helpful GP
Rated 5 stars out of 5
by Karolin Titchmarsh - Posted on 02 November 2023
GP was very helpful and friendly. Made a follow up appointment straight away for next week which is very reassuring as changes to my medication.
Visited November 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your feedback. It will be passed onto the GP as it is good for morale, and for all staff to be appreciated. Regards, practice manager
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Review titled Excellent Dr
Rated 4 stars out of 5
by Chris Piclwick - Posted on 13 November 2023
I had a recent t/p appointment The Dr gave me all the time I needed and was very empathetic and knowledgable.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for this response it is very encouraging and I will pass this onto all clinical staff. Regards, practice manager
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Review titled Good service
Rated 5 stars out of 5
by Siva - Posted on 11 November 2023
Prompt response. Highly recommend for the service offered nurse is able to identify problem and cure it
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. I will ensure our practice nurse receives this. It will also be shared at our next practice meeting. Regards, practice manager
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Review titled Needs improving
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2023
Unfortunately since Covid this practice has become very unorganised especially in their administrative department The appointment system is completely useless as there’s never any appointments when you phone in !! Also there are no blood tests done at the surgery since before Covid !! So that would be great to have that service back again ! All I all I would say I’m not at all satisfied with the service our surgery offers and there is much room for lots of improvement!!
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your comments and suggestions. I would like to reply with regard to blood tests being taken here at the surgery - Covid did stop that, but not the surgery NHS had to protect staff and patients so this was not physically possible. We are hoping to actually start offering this service again in January. We have increased our admin team with high level staff perhaps you would like to expand on your experience that gives you this opinion? We have an average of 40-60 appointments per day to offer as well as other options ie: eConsult via our website, online booking, pre booking appointments. To be so unhappy is concerning, but I would say please contact me to discuss. Practice manager
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Review titled About My wife's Blood Pressure diagnosis
Rated 4 stars out of 5
by Ramesh SHAH - Posted on 03 November 2023
We were happy with the temp. Doctor . She answered our all questions and was happy to leave the surgery.
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your feedback, we welcome all comments so that we can learn from patient experiences. I will pass this onto our locum GP who is our regular locum to maintain continuity for patients. Regards, practice manager
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Review titled Nice experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 November 2023
It was nice experience. All staff is quite cooperative and doctor is very well behaved and having sound knowledge.
Visited November 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your feedback and positive comments. I will ensure this is passed onto all staff at our next practice meeting. Regards, practice manager
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Review titled Good practice
Rated 4 stars out of 5
by Audrey Brent - Posted on 23 November 2023
Doctor called me earlier than expected, went through my symptoms and arranged an in person appointment where she was very thorough. Arranged for an MRI to investigate symptoms. She was pleasant and professional. I was very satisfied with the consultation
Visited October 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you so much for your positive feedback. I will ensure this is passed onto our clinical staff for their meeting. Regards, practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Lada Laleva - Posted on 23 November 2023
I was very happy with the service of Broadway Surgery. Staff were very polite and helpful. They explained very clearly everything I needed to know. Thank you very much!
Visited October 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you very much that is such a good thing to hear and I will pass onto the staff at our next practice meeting. Staff really need good feedback as they are so busy sometimes we don't always get it right unintentionally of course. Regards, practice manager