The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great family practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
recently have had really good experiences when attending for my appointments. i can see the reception team has also recently changed and the ladies are very friendly.
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comments they are really appreciated and I will pass onto the staff overall. Regards, Practice manager
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Review titled Very good practice
Rated 5 stars out of 5
by Terry - Posted on 29 November 2023
Glad to be a patient at the Practice Surgery for many years. Everyone there at the surgery are caring, professional, knowledgeable and dedicated to their patients and work. I have been a patient since 1996 and it has always been a pleasure to be valued by everyone there.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Dear Terry, Thank you so much for these compliments I will ensure all staff are made aware of them. Regards, Practice manager
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Review titled Bad practice
Rated 2 stars out of 5
by Chander Jain - Posted on 29 November 2023
28/11 9.15 am appointment I was 20 minutes late due to some urgent work and made my best effort not to miss the appointment. On arrival The receptionist tried her best not to be accommodating when I explained. There have been times where I had to wait over 25 minutes at the surgery for my turn with a GP. My appointment was cancelled and rescheduled for another day. Only 1 patient was waiting.The patient time and effort are not matter at your surgery
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your feedback, I am sorry your experience was not what you expected. I also appreciate that things happen and this was out of your control. Unfortunately, schedules are tight and patients will also be waiting for their scheduled call - I also appreciate that we run late lots of times, but again this will be out of everyone's hands if there is an urgent need to deal with. I am sorry we could not help on this particular appointment. I would like to say everyone's time is important efforts are appreciated, and it always matters. Apologies again Regards, practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Jacqueline knight - Posted on 11 November 2023
This practice is great very helpful and caring but one thing not working for us is it’s so hard to get appointments with doctors when’s it going back to the way it was before covid
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. I am pleased you are happy with the overall surgery. May I please point out that we have changed as per instruction post covid we are directed to encourage more telephone consultations mainly for purposes that do not require a face to face appointment, however our face to face numbers have increased as many doctors after calling a patient will still want to see them and this is organised during the telephone consultation. Regards, practice manager
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
-calling at 8 am - no more on the day appointments. Calling after 8 am - no routine appointments either. So how are the patients supposed to consult a GP if the query is not an emergency? No chance to get an appointment. Called 111 once and they contacted surgery and I got my appointment with them on the same say, but what a mission to get an antibiotic !!! -reception staff is rude - One of the doctors “forgot” about my reply via text messaging ( with photos of a health issue I had) so I was waiting for a few months for nothing. Finally I contacted them asking where my referral was, they just “were too busy and forgot” - doctors are 30-45 min late ( as well as phone calls) - if a patient starts to talk about the second health issue, or asks a question- no way, they will open the door for you to leave the room and you would have to make another appointment (as I only have 10 minutes) If you do not want to have an extra stress , choose another GP surgery
Visited November 2023
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your comments. I can understand frustration, but I am unable to assist as you have chosen to be anonymous. We have have a range of appointments from on the day to pre booking, and various variations in between. I do hope you are aware of the many option available for patients to assist us when we have been filled to full capacity. Regards,
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Review titled Medical review
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2023
I recently had a medical review This was carried out in a pleasant and courteous way Everything was explained to me in-depth And afterwards I felt at ease with what I was told, and moving forward
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your positive response I will ensure all staff are made aware. Many thanks, Regards, Practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Irina - Posted on 30 November 2023
I am very pleased with my recent appointment with the nurse. The nurse was professional and confident. And I felt safe and welcomed.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you Irina Thank is a very nice thing to say I will ensure that our practice nurse is made aware of this. Regards, practice manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
The appointment was on time. Practice nurse was very thorough and proficient. Reception staff pleasant.
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much for your positive comments. I will pass onto our practice nurse, and the reception staff will be very pleased to hear they got a mention! Regards, Practice manager
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Review titled Very professional
Rated 5 stars out of 5
by Ken Jones - Posted on 17 November 2023
Appointment with GP for examination and a hospital referral. She was very professional and caring , very impressed!
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much. This is a very nice thing to say and our GP will be very pleased to hear I will pass onto her. Regards, Practice manager
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Review titled Very professional
Rated 4 stars out of 5
by Lee Oscar - Posted on 10 November 2023
Went for my annual check up. The ladies at reception were welcoming,knowledgeable and polite. The doctor I saw for the check up was friendly, very professional and on point regarding my queries.
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. This is very good to hear, and I will ensure all staff are made aware of this at our next practice meeting. Regards, practice manager