The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2023
A visit to the nurse was very satisfactory , she is extremely caring and knowledgeable . However getting an appointment and communication with reception is poor . Phone lines are constantly unanswered . I actually dialled the surgery while I was in the waiting room and told I was 3rd in the queue , but neither of the reception team were on the phone.
Visited November 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your feedback, we appreciate all feedback as it can point out where things are not going well. Our telephony can be deceiving as we also have call takers upstairs so reception can deal with patients face to face without appearing rude, answering the phones which can sometimes take some time. I will feed back your comments at our next practice meeting. Regards, practice manager
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Review titled Good GP
Rated 5 stars out of 5
by Karolin Titchmarsh - Posted on 09 November 2023
GP is always very helpful and understanding, knowledgeable and friendly. Had a follow up appointment booked straight away so no need to try to get an appointment 8 o’clock in yhe morning.
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. I will ensure this iz shared with all the practice at our next practice meeting. I am very happy that you shared all the details with us. Regards, practice manager
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Review titled Administration Good
Rated 4 stars out of 5
by Robin Baker - Posted on 23 November 2023
Made an appointment , the meet was on time , went through my problems thoroughly , plan of action agreed !follow up to be decided, letter being drawn up for the specialist .
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your positive feedback very pleased to hear that we did as requested. Regards, practice manager
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Review titled Receptionists are lovely
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
The surgery was well organised and the receptionists are really lovely. My appointment was booked onto the system with ease and I had a really pleasant experience.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you so much that is a lovely comment to see I will ensure all reception team are made aware of this. We all need to be told when something is good - thank you Regards practice manager
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Review titled Could be better
Rated 3 stars out of 5
by Anonymous - Posted on 11 November 2023
I have been a patient for over 20 years and the service we get has declined greatly in the last couple of years. Forgot to make referral for my child, refused to help when referral options were not viable. Near impossible to get an appointment. Attended appointment with nurse a couple of months ago and discovered not one doctor was on duty! Receptionists fail to take drs requests to see you after tests seriously fobbing you off with “it’s routine”. All in all not impressed
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your review I am sorry you are disappointed with the overall experiences you have met with. Sometimes we make mistakes I apologise for that - forgetting to do something is important and I hope this does not reoccur. There are times when no doctors are on site, usually when they have been called to an emergency home visit. It is not normal procedure to not have GPs on site during core working hours. Reception staff are instructed via task when booking requests from GPs which will state routine non urgent - if any urgent result comes through the GP actioning will call without reception being informed. Patients are not aware of the process so i understand that it may not come across in the correct manner. I will bring these points up at our next practice meeting. Regards, Practice manager
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Review titled Inefficient waste of time
Rated 3 stars out of 5
by Susan - Posted on 02 December 2023
After 3 messages reminding me to attend I arrived 5 minutes early and checked in I then waited 15 minutes sitting in a surgery with people coughing and sneezing only to be told by the nurse that she couldn’t give me my shingles jab as I was not 70 yet (dob 25/12/1953) and there had been a computer error. She couldn’t rebook for January as those date’s weren’t on the system yet. Apparently if she’d given me the jab she would not have been covered by insurance if it had gone wrong which is not reassuring!! I shall not bother rebooking as I don’t like having to hang around in doctors surgeries if I’m not ill
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your response. I am sorry about the confusion, but unfortunately our nurse has to work according to the rules. It is not about giving or receiving the vaccine it is all about dating issues on computer. January schedules are not on as yet due to changes to appointments slot types and timings to match. I hope we can accommodate then without any mishap. regards, practice manager
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Review titled Smear Test
Rated 3 stars out of 5
by Anonymous - Posted on 22 November 2023
Quick and easy appointment for smear test with nurse. Very difficult to get an appointment with GP though, even for a telephone appointment.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your feedback. I will pass on your positive comments to our practice nurse. Our appointments are in greater demand than ever at present we are trying to stretch as far as we can to provide more. Regards, practice manager
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Review titled Admin nightmare
Rated 3 stars out of 5
by Anonymous - Posted on 22 November 2023
Was invited to have shingles jab so booked appointment. Had several reminders. When i arrived the practice nurse told me I couldn’t have it because I wasn’t 65 yet (one month short). Why couldn’t they just cancel the appointment and apologise for mix up instead of wasting my time and using up an appointment that someone else could have had. Trying to to get an appointment is very hard Ringing at the exact time they open you sometimes are told they’ve all gone after waiting in a queue for 30 minutes or so.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your feedback I apologise for this error. I will add this onto our next practice meeting to allow all staff to be aware of wastage of patient time. We are asking patients to please if making a routine pre bookable appointment or if calling for any other reason to perhaps call later in the morning as the 0800am rush clogs the sytem for all patients. Regards, practice manager
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Review titled Vaccination
Rated 5 stars out of 5
by Rayden Foster - Posted on 21 November 2023
I got a message asking me to get an appointment for a vaccination. Getting the appointment was normal I.e hanging on the phone but once I got through everything was fine. The vaccination was quick and easy.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your feedback. I am pleased everything went according to plan. I will ensure your comments will be relayed to staff at our next practice meeting. Regards, practice meeting
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Review titled Vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
The room was clean and warm. Explanations were clear before vaccination. Further explanation was clearly told after vaccination
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comments. I will pass onto our practice nurse, and we appreciate all the information supplied by you. Regards, Practice Manager