The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very professional
Rated 4 stars out of 5
by Anonymous - Posted on 04 January 2024
I had a blood pressure check and the person that attended to me was very helpful and supportive. She also checked if I am on any medication. I told her that I am on medication but haven’t been taking it because sometimes I do forget to take it. She then went to speak to the doctor and requested a blood test for me. She encouraged me to take my medication because that will help me with my condition. She asked me to bring my medication to my next appointment. I went to the surgery for my next blood pressure check yesterday and the result was better than the previous one. It has improved a lot so I am grateful that I was encouraged to continue to take my tablets.
Visited December 2023
Review titled The Broadway Surgery
Replied on 18 January 2024
Thank you so much for your positive feedback. I shall pass on your favourable comments regarding the person who assisted you, and I also impressed that you both could work on the medication and blood pressure issues which have proved to be a great improvement.
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Review titled Shocking - can never get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
My father in law has tried for over 2 weeks every morning to get an appointment with no joy. Today, within 4 mins, all appointments had gone. Finally spoke to receptionist who said ‘we didn’t have many appointments to offer today anyway.’ Just appalling, he’s an OAP who’s been contacted to see the doctor and it’s impossible. Literally no service at all. Shocking
Visited December 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
I am sorry to hear of your disappointment, may i please ask if you were offered a pre bookable appointment which would not have been 2 weeks away? We do not advise that patients continue to call each day we try and offer alternatives. I would like to discuss with your father, but as this review is anonymous it will not be possible. Regards, practice manager
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Review titled Nurse appointment
Rated 5 stars out of 5
by Tony Moore - Posted on 05 December 2023
Seen on time for an injection, over very quickly and effeciently. Always informative and explains next test / consulation. A very professional and pleasant experience.
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you very much for your positive comments I will ensure our practice nurse is made aware of this at our next practice meeting. Regards, Practice manager
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Review titled Friendly and professional
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2023
I had to see the nurse who was very friendly and explained everything very clearly. She also got the advice of a GP immediately which speeded everything up. I am very happy with Broadway Surgery in general. The receptionists are also very friendly and approachable.
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your positive feedback. This is always good for staff to feel appreciated. I will pass this on to all staff at our next practice meeting. Regards, Practice manager
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Review titled Disappointing
Rated 3 stars out of 5
by Christine Copley - Posted on 13 December 2023
I received a message to make an appt for the shingle’s vaccine. The first appointment was cancelled due to staff u/a. The next appt on 12th December I was told the criteria had changed and I no longer qualified. A waste of a valuable appt which someone else could have had
Visited December 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your feedback. I am sorry you had a wasted appointment, and I agree this could have been used for a different patient/reason. Also thank you for your understanding when staff are unwell, this is unfortunate, but happens. Regarding the criteria changing only our practice nurse would be au fait with current guidelines, again I can only apologise. I will bring this subject up as to why you weren't contacted before your appointment to avoid this situation. Regards, Practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2023
Good experience. The doctor asked me many questions and check me. She also proscribed me one cream. She also give me a X-ray check sheet.
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your positive feedback. All staff receiving this so we can see that patients are happy with our service. Regards, Practice manager
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Review titled Poor service delivery
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2023
I last saw a doctor at this practice before the pandemic and I am annually subject to both blood and urine being checked . Following my last sample I received a four page email indicating I now have a degenerative disease . The email was full of abbreviation's and words I had to get defined . I appreciate I may be getting older but what has happened to plain English communications , face to face meetings . I am lucky I am computer literate but 25 % of the population do not have access to the internet and are digitally excluded . This gross insensitivity style of communication must be reviewed. On past occasions when i have visited the surgery I have frequently heard people alarmed , anxious on not being able to access a doctor or be assisted to get other health services . So I walk away I prefer not to listen to these patients dilemma's in a public place . Talking to other patients it is clear the service delivery and communications has not improved this year .
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your response we welcome all feedback so we can learn from everyone's views. We are in the process of informing patients of any outcomes relating to annual testing as per the national guidelines. If you wish to discuss the results you are always welcome to call and request for a GP to talk to you. Annual tests are routing if there were any abnormality a GP would not send results message they would call the patient. I do apologise if this has alarmed you in any way, but as this is anonymous I cannot organise a call for you. Regards, Practice manager
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Review titled Joke of a surgery
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2023
After 86 times of calling, surprisingly they gave me an appointment. Probably the first time in years they gave me an appointment on the same day. The appointment was for my 4 month old baby who I tried to get an appointment for when he was 8 weeks old and they refused to see him or do a telephone consultation when legally GPs are obliged to give an appointment to any baby under 1 on the same day. This practice never has appointments and when they do give you an appointment, it’s a telephone one and they never call on the appointment time. It’s always before or after so if at another appointment you miss it and they don’t even apologise and make it out like it’s your fault. The GPs are really nice but the reception staff are extremely rude. They need to better their service and also remember that they also have a duty of care towards patients.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
I am very sorry to hear your concerns. We do have appointments every day, and it is very rare that we do not see babies under 1 year in need of an emergency appointment. As this is anonymous I cannot invite you to discuss with me. Regards, practice manager
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Review titled Asthma Clinic
Rated 4 stars out of 5
by Ian Smith - Posted on 21 November 2023
Appointment was on time and the nurse was thorough with her questioning and looking up my details. She was also straight (which I appreciate) with giving me advice and information.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your feedback. Much appreciated I will pass onto our practice nurse. It is good for staff to hear positive reviews. Regards, practice manager
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Review titled Broadway surgery
Rated 5 stars out of 5
by Ben jackson - Posted on 01 December 2023
The doctor that had been overseeing my health recently has been superb, attentive and supportive giving me helpful advice to improve my health. She has also provided wayfinding advice to other services that will help in my health in the long term.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you Ben for this positive feedback I will ensure the GP is made aware of this. It is always good to hear. regards, practice manager