The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Stephen Saunders - Posted on 10 January 2024
Kind and extremely helpful staff. Always put at ease and welcomed from the reception team. The doctors and nurses are excellent
Visited January 2024
Review titled The Broadway Surgery
Replied on 18 January 2024
Thank you Mr Saunders for your very positive feedback. Much appreciated I will ensure all staff are aware at our next practice meeting. regards, Practice manager
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Review titled Finally got to see a GP
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
Had to wait 2 weeks for an appointment and that was after explaining to the receptionist that I was past being diagnosed over the phone. To be fair the receptionist sorted it out. The GP was a Locum and agreed on a way forward. Still waiting for a physio appointment which I suspect may never arrive ‘
Visited January 2024
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your feedback. Our average wait for anon urgent routine appointment is approx 2 weeks I can only apologise, but due to winter pressures we do have a longer wait than usual. If you would let me have your details I can ensure your referral is completed and is waiting for you. Regards,
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 December 2023
The doctors are really friendly but the service overall can be slow and especially the process of getting an appointment.
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your positive comments. I will ensure that staff are made aware of this as it does boost morale. I am sorry you have not been 100% satisfied with our appointment booking we do try all the time to improve this part of our service. Regards, practice manager
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Review titled Under stress but the personal are doing their best
Rated 3 stars out of 5
by Sean - Posted on 16 December 2023
The system needs to be changed However everyone in the practice I meet is Professional personal and friendly However haven’t met a doctor in years I hope it is because they have patients who have more pressing concerns
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your feedback which we welcome so any learning can be achieved. We are always pleased to receive positivity it boosts morale this will be shared with all the team at our next practice meeting. I hope you keep well Regards, Practice manager
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Review titled Always been glad l am with the practice.
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
Got an appointment for health check without ado, went on due date, short wait, was seen, given paperwork for blood test. Straightforward, no problems.9
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your positive feedback. I will pass onto our HCA who always appreciate patients satisfaction. Regards, Practice manager
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Review titled Terrible practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2023
Call at 8am for a telephone consultation only then to be advised whether you eill get seen by a GP. The telephones never get answered. The receptionists are rude. When you're sick, you expect some kindness but they are extremely unprofessional. There used to be a fee GPs working here but it seems there is only 1 left This practice is managed badly and its impossible to see a GP unless you go via 111.
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your response. I am sorry you are so unhappy with us at present. We have three GPs working here at the surgery, plus one long term locum. We offer an average of 40 on the day appointments every day Monday to Friday. We have online booking, we have pre bookable slots, numerous face to face slots available. We also have a nurse, two HCAs assistants with availability every week day. Our reception staff work very hard and do their best, and I appreciate if you are unwell kindness is required. I will take this feedback to our next practice meeting. As this is an anonymous comment I cannot offer to discuss this with you. Regards, Practice manager
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Review titled Very professional
Rated 5 stars out of 5
by Anna p. - Posted on 05 December 2023
I visited yesterday and I can say that I was welcomed in a professional and kind way by the doctor, who explained the situation to me very clearly. The staff at the reception, equally courteous and still having some difficulty with the English language, are always very clear and helpful in explanations Thank you
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your very positive comments. I will ensure all staff are made aware at our next practice meeting this is very good for morale. I am pleased we are helping you. Regards, Practice manager
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Review titled Great teamwork by Reception Staff
Rated 5 stars out of 5
by Peter Moran - Posted on 16 January 2024
In any organisation where the staff are under a lot a pressure, inevitably there are bound to be occassional errors made. It is how they are dealt with that really matters. Just before Christmas there was an error made in my repeat prescription. The practice Reception staff apologised politely and sorted it out for me quickly efficiently and cheerfully. My experience with the Reception staff has always been similar to this, as has my experience with all other staff at the practice.
Visited December 2023
Review titled The Broadway Surgery
Replied on 18 January 2024
thank you Mr Moran for your positive feedback. I am pleased the team were able to sort out the error and an apology is also what everyone needs to hear, of course mistakes happen. I am pleased that your experiences here are favourable with reception and I will let all the team know at our next practice meeting. Regards, Practice manager
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Lovely practice with great doctors and practice nurse. Most of the reception staff are nice also. but getting through to surgery for an appointment has changed since Covid, so isn’t always easy. appointments for the day go extremely quickly!!
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your positive feedback I will ensure this is on our next agenda for the practice meeting. Our telephony has changed with more options since Covid, but we are offering more appointments than pre covid so I am sorry if you have found this difficult. Our daily appointments average 40 per day, however we do have online booking and pre bookables. Regards, Practice manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2023
I was seen promptly and on time for appointment. The doctor was very helpfully and gave me advice on two problems I had
Visited December 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your positive comments. I will ensure this is mentioned at our next practice meeting. Regards, Practice manager