The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
Had an appointment for diabetic foot check / blood pressure and weight .. was seen by a really lovely lady.. who explained what and why she was doing each thing .. made me feel at ease . Very pleasant and polite.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for your positive comment I will of course pass this onto our staff at the next meeting.
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Review titled Requirements fulfilled
Rated 3 stars out of 5
by Paulette Gilkes - Posted on 13 October 2023
Had a telephone appointment with GP all fine , prescription sent to local pharmacy. Next day I had a face to face appointment with a health care assistant. Very thorough and tests arranged
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much that is an amazing comment which sums up that it can work! I am grateful that you have taken the time to add this comment for us, and I will pass onto the staff. Regards, Practice manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I've been trying for weeks to book a non urgent appointment only to continuously be told there are none available. Note given up and moving to another GP
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
I am very sorry to hear this. I do apologise. Please contact me if you need too. Regards, Practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Helpful receptionist, my appointment was on time practice nurse was lovely and put me at ease, I attended for routine smear test and flu jab..
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comment. I will ensure all staff are aware of your satisfaction with them. Regards, Practice manager
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Review titled Great doctor
Rated 4 stars out of 5
by Marsha Manning - Posted on 17 October 2023
The Doctor I saw yesterday was extremely helpful and really lovely. She listened to my needs and I was very happy talking to her.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for those kind words. I will pass onto our doctor as all positive comments are uplifting for all the surgery. Regards, Practice manager
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Review titled Great support
Rated 5 stars out of 5
by oyku Cobanoglu - Posted on 03 October 2023
Even over the phone and face to face the GP was so helpful. They asked me the right questions, they explained me everything I need. Thank you for this service.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for your positive comments. I will pass onto all staff at the practice. I am very pleased to hear you have received a good service . Regards, Practice manager
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Review titled A very unhelpfully practice.
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
At this practice you can never book a face to face future apmts and you have to call on the day for an apmt on the day where 99% of the time you are being told that there are no apmts available, face to face or tel apmts, even at 08:00 am when the surgery has just opened. Also. Telephone calls take a long time being answered.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your comments. I must advise that you can book face to face appointments when advised to do so by a clinician. This will also by available by the GP carrying out the triage telephone call behind each call there is an availability for the caller to book either on the day or pre book within 2 weeks. We advise that patients needing a non urgent appointment to ccall after 900am when a prebookable appointment can be made. We have an average of 80-100 calls per hour during the early morning rush so it unfortunately is a wait as we have 4 reception team members to service this. Regards, Practice manager
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
All staff very helpful and efficient (and receptionist was very kind to another lady patient who was having trouble operating her mobile phone). Didn't have to wait long. Doctor very thorough and dealt quickly with all my needs.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you I appreciate your remark regarding our staff helping someone other than yourself. I am pleased that your appointment went well. Regards, Practice manager
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Review titled Practice is much better than before
Rated 5 stars out of 5
by PBh - Posted on 28 October 2023
I had an appointment with nurse which was professionally conducted. I feel that the surgery is much better than before. Present reception staff are friendly and welcoming. I was experiencing supply issue medicine and the reception staff even called pharmacies nearby and contacted me to let me know the drug is available in particular pharmacy. I’m very grateful to the staff. I have met most of the doctors in the surgery; they are very helpful and professional.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for your response I will pass on to all staff at our next meeting. It is pleasing to hear that our staff helped to the best of their ability, and that you are happy with the surgery. Regards, Practice manager
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Review titled Doctor nice friendly helpful
Rated 4 stars out of 5
by Mr j hammond - Posted on 10 October 2023
I had a few problems health wise And paperwork issues and they were sorted out With no fuss and was professionally done Great doctor .a late appointment which was helpful
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive feedback. I am pleased doctor was able to fulfil all requirements. I will pass on this to the doctors. Regards, Practice manager