Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly welcome
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
Received a warm welcome from the receptionist. Was seen by the Doctor on time. The Doctor was thorough and reassuring. Explained the plan going forward . I felt involved with my care.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 05 July 2024
Dear Patient, Thank you so much for your kind review! We are pleased to hear about your positive experience with us. We look forward to continuing to support you and appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly practice
Rated 5 stars out of 5
by Debra brown - Posted on 28 July 2024
I was very happy with the lovely lady I had an appointment with, she was thorough and helpful with my ailments, not forgetting a happy attitude.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 30 July 2024
Dear Debra, Thank you for your positive review! We are pleased to hear that your appointment went well and that you found our team member thorough and cheerful. Your feedback is much appreciated! Kind Regards, Julie Taylor - Operations Manager
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Review titled Super Service and support from Sutton Benger Surgery.
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I cannot express my gratitude enough for the pharmacy team at sutton benger surgery. Due to a previous emergency request being filled by another pharmacy I wasn’t aware all future repeat prescriptions would be automatically sent to them! I was advised of this when I queried with sutton benger surgery who provided a bar code I went to collect from alternative pharmacy as it was ready. I could not believe the chaos that ensued. Even though my full address was clearly on the printed label I only used the number & steet name for the next 15 mins I was quizzed. I confirmed my identity and showed messages from the surgery !! No joy it was just so ridiculous I had photo identity as well !! still no in desperation I text help ! to sutton benger surgery team omg talk about fast response it was incredible further communication was had and finally I was given my repeat medication !!! So frustrating particularly when I saw the label I was speechless. The good news is the lovely team have changed my repeats back to the surgery and I was grateful to just pop in this week. Long live the village surgery. I can’t imagine how I works have for this sorted with out their brilliant assistance!😊 thank you very much.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 29 August 2024
Dear Patient, Thank you so much for your kind words! We are pleased to hear that our pharmacy team at Sutton Benger Surgery could assist you during such a frustrating situation. We strive to provide quick and efficient support to our patients, and it is good to know we could help resolve the issue. Thank you again for your appreciation and trust in our team. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Esther Barker - Posted on 10 July 2024
The receptionist was lovely and I saw the doctor about 10 minutes after arriving. The doctor was also lovely. We parked opposite because the car park was a bit small.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 11 July 2024
Dear Esther, Thank you for your kind feedback! We are pleased to hear that you had a positive experience with our team. We apologise for any inconvenience with the parking, but glad you found a spot nearby. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Caroline Daniel - Posted on 20 June 2024
Very professional and I always come away from my appointment feeling reassured The dispensing team are also very professional, will go the extra mile to accommodate. Thank you all.
Visited June 2024
Review titled Sutton Benger Surgery
Replied on 21 June 2024
Dear Caroline, Thank you so much for your kind review! We strive to provide a professional and reassuring experience for all our patients and it is good to hear that you feel well taken care of by both our clinical and dispensing teams. Patient satisfaction and comfort are a priority, and we are grateful for your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Understanding doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
Doctor enabled me to Discuss all my health issues and sympathetic and advised me on the way forward, so happy to see this Doctor
Visited June 2024
Review titled Sutton Benger Surgery
Replied on 21 June 2024
Dear Patient, Thank you for your kind review! We are pleased to hear that you felt comfortable discussing your health issues and found our advice helpful. Patient satisfaction is our priority, and we are glad you had a positive experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent Professional
Rated 5 stars out of 5
by Ellen - Posted on 20 June 2024
The doctor I saw was well aware of my history and was caring and considerate in assessing how to proceed. Shame the receptionist, when trying to get the appointment wasn’t as professional.
Visited June 2024
Review titled Sutton Benger Surgery
Replied on 21 June 2024
Dear Ellen, Thank you for your review. We are glad to hear that you had a positive experience with the doctor and we apologise for any issues you faced with the receptionist. We appreciate your feedback. Kind regards, Julie Taylor - Operations Manager
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
Left a message on Patchs on Sunday morning and got an appointment for the Monday afternoon. Doctor was very good and answered all my questions
Visited June 2024
Review titled Sutton Benger Surgery
Replied on 11 June 2024
Dear Patient, Thank you for your review! We are pleased to hear you received a prompt appointment and had a positive experience with the doctor. We really appreciate your feedback, Kind Regards - Julie Taylor - Operations Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Ellen - Posted on 06 June 2024
Very caring and supportive staff, from my first contact until I left the surgery. All staff listened to and acknowledged my concerns with respect and ensured I felt comfortable with all decisions.
Visited June 2024
Review titled Sutton Benger Surgery
Replied on 11 June 2024
Dear Ellen, Thank you for your kind review! We are pleased to hear that you felt cared for and respected by our staff throughout your visit. Patient comfort and satisfaction are a priority to us. We really appreciate the feedback, Kind Regards - Julie Taylor, Operations Manager
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Review titled Ok
Rated 3 stars out of 5
by Anonymous - Posted on 15 June 2024
Happy with outcome but appointment could have been prevented. I have water infection alot and I keep antibiotics at home as a just in case so I can get on top of it as I have been in hospital alot with this type of infection. But wasting a appointment just to order more washing in my eyes a waste, when I could have just ordered via app 😔 But overall sorted and going forward I shouldn't need to waste appointment someone could have used. Thank you
Visited June 2024
Review titled Sutton Benger Surgery
Replied on 17 June 2024
Dear Patient, Thank you for your feedback. We are pleased your issue was resolved and appreciate your perspective on the appointment process. Your input is valuable to us as we continually strive to improve our services. Thank you for sharing your thoughts! Kind Regards, Julie Taylor - Operations Manager