SUTHERGREY HOUSE MEDICAL CENTRE
37A St. Johns Road, Watford, Hertfordshire, WD17 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prescription Fiasco
Rated 2 stars out of 5
by Heather Sword - Posted on 25 January 2024
Recently diagnosed with borderline glaucoma on 2nd January by Community Health & Eyecare who prescribed Bimi and who also sent the prescription through to Suthergrey House for repeat use. Experienced problems with Bimi as I couldn't squeeze the bottle due to rheumatoid arthritis in my hands and contacted Community Health & Eyecare19/01/2024 who sent a new prescription using a different brand of bimi through to Suthergrey. On 22/01/2024 I went to Suthergrey as a walk in and asked whether they had received the prescription - they hadn't, walked to Community Health & Eyecare who printed out the prescriptions for me and duly took them to Suthergrey where the staff were very helpful and put it on their system and later texted me when I could pick the medication up from the pharmacy. However, Suthegrey had input the original prescription of Bimi which I could not use; contacted Community Health & Eyecare to find a squeeze aid to help me with the drops, none available (also tried Boots, Hintons). Community Health & Eyecare sent another new prescription marked urgent to Suthergrey on 23/01/2024 and I rang them later that day to see when I could pick it up. I was told that prescriptions take around 4 days which I questioned as it had been marked urgent but to no avail. I rang again on 24/01/2024 but was told no it was with the Doctor; by this time I am very concerned, anxious and worried and went to the pharmacy just before closing hoping the prescription would be there - it wasn't. Phoned Suthergrey 25/01/2024 explained the prescription had been with the Doctor the previous day, the outcome being the prescription was not ready. Shall ring again tomorrow (26/01/2024) I am upset with this system which does not adequately look after the patient, it is worrying when my sight is threatened and don't know what to expect with glaucoma.
Visited January 2024
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
I received clear and helpful advice, followed by an Xray and follow up telephone appointment to discuss treatment plan.
Visited December 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled fast service seen right away
Rated 4 stars out of 5
by Della McGowan - Posted on 19 December 2023
I managed to get an appointment on the same morning as I had a concern about my health and was seen before my appointment time, the doctor was reassuring
Visited December 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled Great consultation
Rated 3 stars out of 5
by Mario - Posted on 13 December 2023
I was referred to the MSK consultant at the surgery. She was extremely helpful, knowledgeable and took a lot of trouble to explain everything to me . I really felt she cared. So nice to deal with a motivated professional who has a passion for her work, and for caring for her clients . Thank you
Visited December 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled Improved practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
I attended an appointment with MSK specialist who was both very knowledgeable and took time to listen. Demonstrated understanding in the chosen area and then broke it down for me with steps I need to take to help improve my issue.
Visited November 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Iulian Dinu - Posted on 17 October 2023
I have been registered for three years and every time I needed a service it was good, as well as for my son and wife. We are very satisfied.
Visited October 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
The staff are friendly and helpful. I had an appointment with a nurse. She was caring and approachable.
Visited October 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled Great reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2023
Reception staff are very welcoming, polite and professional. I unfortunately got upset but was offered a bottle of water and a quick resolution to the problem. Very informative and go above and beyond. Never had an issue and when my child attends reception staff made their day with a sticker. Highly recommend!!
Visited October 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled Great physiotherapist
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
I have been seen by the physio for an assessment of my foot condition. I am a keen runner and l was facing pain in my right foot. Her advice has helped me enormously to get back on track. She also referred me to x-ray to rule out any major structural issues. She listened to my concern and developed a plan that was suited to my needs. Overall a great consultant.
Visited October 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.
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Review titled Helpful advice
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
I needed medical advice about a specific situation and although the doctor was unable to help me in the way I had hoped, they were quite helpful in agreeing to make further enquiries to try to find an alternative solution.
Visited October 2023
SUTHERGREY HOUSE MEDICAL CENTRE has not yet replied.