Sunny Meed Surgery
15-17 Heathside Road, Woking, Surrey, GU22 7EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled They Don't Answer The Phone
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Not for the first time, I have had to go in to the surgery as it took so long on the phone. I attempted this morning to book an urgent appointment so phoned at 8am on the dot & was answered with "number 2 in the queue", down to the first caller within 5 minutes. 40 minutes later there was still no response so I went in to the surgery, only to be told they are short staffed, and the process now is to to submit an online form which will be looked at in the next 2 days. This is not the first time I have been left as the first caller for far longer than necessary (once for well over an hour); even on occasions when I have been told to call them rather than do the slow process of online forms.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Patient Thank you for taking the time to share your recent experience, and we sincerely apologize for the inconvenience you've encountered. Your feedback is crucial in helping us identify areas for improvement, and we regret that we did not meet your expectations. We understand the frustration caused by the delays in answering calls and the extended wait times, and we sincerely apologize for any distress this may have caused. Short-staffing is certainly not an excuse for prolonged wait times, and we are actively addressing this issue to ensure that our service levels are improved promptly. Regarding the change in the process to submit an online form, we acknowledge that this has caused confusion and inconvenience. We are in the process of reviewing our appointment booking procedures to find a more efficient and streamlined solution. Your input is valuable, and we are committed to making the necessary changes to enhance our service. We apologize for any instances where you were left waiting as the first caller for an extended period. This is not the standard of service we aim to provide, and we are taking steps to prevent such situations from occurring in the future. If you have any specific concerns or if there is anything we can do to assist you further, please do not hesitate to reach out to our team. We are dedicated to addressing your needs promptly and ensuring a more positive experience moving forward. Thank you for your understanding, and we appreciate your patience as we work towards improving our services. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Flu/Covid Vaccination Clinic
Rated 4 stars out of 5
by Patrick Phillipps - Posted on 09 October 2023
Very well organised efficiently carried out.We were in and out in 10 minutes Staff obviously rather weary but very polite and friendly Thank you
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Mr Phillipps Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Maria Josefina Pinango de Webb - Posted on 01 August 2023
I have been a patient here at Sunny Meed Surgery for many years and I have always been treated with professionalism and a lot of care. My recent visit regarding Pressure on my Eyes was dealt in an Excellent Service, by trying to get an Ophthalmologist as soon as possible to try to sort out a Glaucoma problem. I very much Appreciate all the Efforts and Excellent Service that I received in this very worrying situation. I very much appreciate it and I highly Recommend Sunny Meed Surgery as they have Always made all the Efforts to find a solution to my Health Problems. I find Sunny Meed Surgery an excellent practice.
Visited July 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Pinango de Webb Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Very caring helpful staff who explain everything in detail and make you feel very comfortable and at ease.
Visited June 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Uncontactable!!!
Rated 1 star out of 5
by BRETT MORRIS - Posted on 26 June 2023
I received a call from the practice to schedule the fitting of a heart monitor. Missed the call as it came up as 'anonymous'. Tried to call on the 23/6 - the phone rang off after roughly 45 minutes of constant ringing! Tried to call today (26/6) - exactly the same. Tried to email using the online 'Contact Practice' form - they have turned this off making it absolutely impossible to contact them - I appreciate that practices are busy yet in this day and age we practices should be contactable. Really poor service!!!
Visited June 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Mr Morris Thank you for bringing your recent experience to our attention, and we sincerely apologize for the difficulties you've encountered in trying to contact our practice. Your feedback is crucial in helping us identify areas for improvement, and we regret that we did not meet your expectations. We understand the frustration caused by missed calls and the extended wait times when attempting to reach us by phone. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience. We are actively reviewing our phone system to ensure a more efficient and responsive experience for our patients. Regarding the unavailability of the online 'Contact Practice' form, we apologize for any confusion or inconvenience caused. We appreciate your patience and understanding, and we are working to address this issue promptly. In the meantime, we encourage you to reach out to us via alternative communication channels, and we will make every effort to assist you promptly. Your feedback is invaluable, and we are committed to rectifying these issues to provide a more satisfactory experience for all our patients. If there are any specific concerns you would like to discuss or if there's anything we can do to assist you further, please do not hesitate to contact our team directly. Thank you for your understanding, and we appreciate your patience as we work towards improving our communication channels. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Quick response to medical problems
Rated 5 stars out of 5
by Janet Newton - Posted on 05 May 2023
Seen by GP on a Saturday Blood test done within a week Really good and thorough assessment of my change in condition and follow up arranged. Excellent and professional service. Thank you.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear Mrs Newton, thank you so much for your kind review and taking the time to go online. We very much appreciate your feedback and that you feel you received a thorough assessment of your condition. Kind regards, Sunny Meed Surgery
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Review titled I was asked to come in 15 minutes early
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
No explanation as to why. I just sat in the waiting room for an extra 15 minutes of my life I'll never get back. Not sure why, but I filled out 3 online and 2 paper questionnaires all covering similar information to do with my appointment. Surely all the questions could be combined in a once and done?
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Patient Thank you for taking the time to provide feedback on your experience. We genuinely appreciate your input as it helps us identify areas for improvement. We apologize for any inconvenience caused by the extra 15 minutes you spent waiting. We understand that your time is valuable, and we regret that we did not meet your expectations in this regard. We will review our scheduling and appointment management processes to ensure a more efficient and timely experience for our patients. Regarding the multiple questionnaires, we appreciate your feedback on streamlining the information-gathering process. We are actively working on optimizing our administrative procedures to simplify the data collection process for our patients. Your suggestion to consolidate questions into a single comprehensive form is insightful, and we will explore ways to implement such improvements. We value your input and would like to make things right. If you have any further concerns or suggestions, please feel free to reach out. Your feedback is invaluable, and we are committed to providing a better experience for all our patients. Kind regards, Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Gladys Hayward - Posted on 29 May 2023
I’ve been a patient here for many years, I’ve always been treated with care and professionalism. My recent visit for my health review with two different healthcare providers, I was treated with care and compassion, with my health and medication review dealt with very well. I find Sunnymeed an excellent practice.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Hayward Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Very friendly staff with great professionalism. Punctual and informative when the doctor was running a bit late.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Tina Smith - Posted on 04 May 2023
Sent an email to surgery requesting a consultation. Follow up phone call was literally within 5minutes and an invitation to attend the surgery that morning. Initially seen by a healthcare assistant who did basic obs, then seen by 2 trainee medical students who took a detailed history of my issue, and then seen by a paramedic practitioner who arranged medication and also investigative scans at a later date. So impressed with the prompt service & treatment - amazing.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Smith Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager