Sunny Meed Surgery
15-17 Heathside Road, Woking, Surrey, GU22 7EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Need improvement
Rated 4 stars out of 5
by Gabriela Stanciulescu - Posted on 26 January 2024
I'm one of the kind of person who can see the glass full. I appreciate the surgery, they booked me for the same day as it was a bit urgent, but not qualified for a&e . In my opinion would be more efficient, for whoever is doing the triage in the morning to check rigorously the details and to check technically if the GP can see so many patients. The reason why I'm saying that is my appointment would have been qualified for a telephone appointment, instead of making bookings and putting pressure on the GP. In a few words, I was waiting for an hour, because one of the GPs was delayed, the explanation that I get is some of the patients needed more than 10 minutes of the appointment. Agree with that, but from 10 minutes to one hour is quite a long way. Hence, waiting for one hour for a less than 2-minute face-to-face appointment is not very nice especially when you are not feeling well. I appreciate the effort for the GP to see me the same day but the person who's doing the triage needs to be more effective. Unfortunately, that's not the first time when this has happened.
Visited January 2024
Review titled Sunny Meed Surgery
Replied on 26 January 2024
Dear Ms Stanciulescu Thank you for sharing your experience with us. We truly value your feedback as it helps us identify areas for improvement in our services. We apologize for the inconvenience you experienced during your recent visit. Your comments regarding the triage process and appointment scheduling are duly noted, and we understand the frustration caused by prolonged waiting times, especially when you're feeling unwell. Efficiency and effectiveness in our triage process are paramount, and we are committed to reviewing and refining our procedures to ensure a smoother experience for our patients. Your suggestion regarding telephone appointments for certain cases is insightful and something we will explore further to optimize our service delivery. Please know that we take your feedback seriously and will work diligently to address the issues you've raised. Our goal is to provide timely and compassionate care to all our patients, and your input helps us in achieving this goal. Thank you once again for bringing this to our attention, and we hope to serve you better in the future. Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Brilliant
Rated 5 stars out of 5
by Julia Westwood - Posted on 04 December 2023
This surgery is the best one in this area. They are super efficient and extremely helpful. Couldn’t wish for better, thank you
Visited November 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Westwood Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Great experience at flu clinic
Rated 5 stars out of 5
by Cookie - Posted on 07 October 2023
I had my flu jab today and was also offered my covid jab. I wanted to praise the staff there who, at every level, from welcoming us in to seeing us out, were friendly, helpful and efficient. Thank you for the positive experience.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Inadequate health services! Refusing to help!
Rated 1 star out of 5
by Konstantin Georgiev Denishev - Posted on 05 October 2023
I have been suffering from excess ear mud causing me sharp pain in my right ear. I was advised by the GP to use Olive Oil drops for 2 weeks which have made it worse as the pain has increased and I have lost hearing completely in my right ear and not partially in my left! I cannot work, I cannot drive as I feel I am dangerous on the road without hearing so cannot take my children to school. I requested an appointment explaining the situation and was given one for 15 days from today - upon calling the surgery I was advised that they will do nothing as the advice from the GP was clear and was told the only thing I could do is to request another appointment. After doing so and requesting a call back to speak to the GP I received a single text message dismissing my request and advising they will not offer me help! Truly atrocious!
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Mr Denishev I note that you have registered with another surgery. However we are sincerely sorry to hear about the distressing experience you've had with your ear issue and the subsequent interactions with our healthcare team. Your well-being is our top priority, and we regret that we fell short of providing the level of care you deserve. The difficulties you've faced in managing the ear pain and the impact on your daily life are concerning, and we apologize for any inconvenience caused by the initial advice provided by the GP. We take this matter seriously and will review our protocols to ensure that our recommendations are clear, effective, and sensitive to the urgency of your situation. The extended waiting time for an appointment and the communication issues you encountered are not in line with the standards we aim to uphold. We are actively looking into improving our appointment scheduling system and ensuring better communication with our patients. Your request for help and a call back to speak with the GP should have been handled more compassionately, and we apologize for any frustration caused by the dismissive response you received. We are committed to addressing your concerns promptly. Thank you for taking the time to provide your feedback. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Flu vaccination
Rated 4 stars out of 5
by J Downes - Posted on 07 October 2023
I received a text message to book my flu jab-really easy to do-and arrived approximately 5 minutes early-the car park was full but a lovely lady directed me to the church car park. There was a large queue but I only waited about 10 minutes-a very polite lady was monitoring the queue and jab was done quickly and without fuss-very well run clinic this weekend.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled No one answers phone
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
Extremely poorly on three occasions each time on the phone on hold for over one hour. Was stuck on caller 8 level on all occasions. After no movement I hung up and was forced to go to hospital. Why have a GP practice where you can't get an appointment. I have been trying to get a health check for last 3 years no appointment slots. Why does NHS fund this surgery. Do you actually deal with patients???? As everyone I know can't even get through to even book an appointment.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Patient We sincerely apologize for the frustrating experiences you have had when attempting to reach our practice. Your feedback is crucial, and we regret any inconvenience this may have caused. The extended wait times and difficulties in securing appointments are certainly not reflective of the standard of service we aim to provide. We understand the urgency of healthcare needs and apologize for falling short in meeting your expectations. We take your concerns seriously and are actively reviewing our phone systems, appointment availability, and overall patient access to ensure improvements are made. We acknowledge the challenges in obtaining a health check appointment and understand the impact this has had on your healthcare journey. Rest assured, we are committed to addressing this issue promptly. We appreciate your patience and encourage you to reach out directly to our team. They will work with you to find a resolution and assist in scheduling the necessary health check. We are in constant collaboration with NHS authorities to ensure our services align with the standards expected. We will further investigate your concerns and work towards providing a more accessible and responsive healthcare experience for all our patients. Once again, we apologize for the inconvenience you've faced and appreciate your understanding as we strive to enhance our services. If you have any immediate concerns or wish to discuss this matter further, please do not hesitate to contact our team. Thank you for bringing this to our attention. Kind regards Shalini Barnard Locum Prcatice Manager Sunny Meed Surgery
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Review titled Closed for pre booked vaccination
Rated 3 stars out of 5
by Chris Evans - Posted on 08 October 2023
This morning, I turned up at the surgery as I had a flu and Covid vaccination booked only to find it closed. Myself, and one other person, who also had an appointment for a vaccine waited approximately 15 minutes and no one turned up. Tried ringing but just got the recorded message to say the surgery was closed.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Mr Evans We sincerely apologize for the inconvenience you experienced when you arrived for your flu and Covid vaccination appointments, only to find the surgery closed. Your feedback is crucial in helping us address issues and improve our services. We understand the importance of timely and reliable healthcare services, and we regret that we did not meet your expectations on this occasion. We are actively investigating the cause of the unexpected closure and working to ensure that such situations are avoided in the future. Your patience in waiting for approximately 15 minutes without any staff assistance is deeply regrettable, and we apologize for the frustration this may have caused. We are reviewing our procedures to enhance communication with patients during unforeseen closures and exploring ways to improve our responsiveness. If you haven't already, we encourage you to reschedule your flu and Covid vaccinations at your earliest convenience. Additionally, if there are any concerns or if you wish to discuss this matter further, please contact our team directly. We are committed to addressing your needs and ensuring a more positive experience for you in the future. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our services. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Nightmare
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2023
Having had to park and walk over a mile away because parking not available on site waited over an hour to be seen standing the whole time in a slow moving queue. Having made an appointment seemed irrelevant as no checks on whether anyone had an appointment were done. Wish I had gone somewhere else as the whole experience was chaotic and disorganised
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Patient Thank you for taking the time to provide feedback on your recent visit, and we sincerely apologize for the inconvenience you experienced. Your comments are valuable, and we are committed to addressing the issues you have raised to improve our services. We regret the parking challenges you faced, and we understand the frustration of having to walk a considerable distance. We acknowledge that this is not an ideal situation, and we are exploring options to enhance parking availability for our patients. The extended wait time and standing in a slow-moving queue are not reflective of the efficient and organized service we aim to provide. We apologize for any inconvenience caused, and we are actively reviewing our appointment and check-in processes to ensure a smoother and more timely experience for our patients. Your feedback regarding the lack of checks on appointments is noted, and we are implementing measures to address this oversight. We understand your disappointment with the overall chaotic and disorganized experience, and we sincerely apologize for falling short of your expectations. Your feedback is essential, and we will take immediate steps to rectify these issues and ensure a more positive experience for all our patients. If there are any specific concerns you would like to discuss further or if there's anything we can do to make amends, please do not hesitate to contact our team. We appreciate your feedback and thank you for bringing these matters to our attention. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Excellent service
Rated 4 stars out of 5
by Helen jahans - Posted on 08 October 2023
I and my disabled son attended for flu and covid jab. Slick professional service with extra time spent with my son. Really good and kind.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Jahans Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Excellent responsive practice
Rated 5 stars out of 5
by Ana - Posted on 07 October 2023
As carer for my mother the practice is very responsive around concerns & have been very attentive to her needs. Lovely doctors & staff. Always very helpful. Thank you!
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ana Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager