Sunny Meed Surgery
15-17 Heathside Road, Woking, Surrey, GU22 7EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
The staff are friendly and supportive. Nothing is too hard and they go out of their way to make you feel comfortable
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, many thanks for your kind feedback and 5 star review. We are very pleased that you had a great patient experience and feel that our staff members are friendly and supportive. Kind regards, Sunny Meed Surgery
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Review titled Yes, a good practice overall.
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2023
Prompt referrals for specialist investigations and friendly,compete nt staff, both medical and administrative. Also very pleasant and clean premises.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Barbara C - Posted on 21 April 2023
I have been attending Sunny Meed surgery for nearly 70 years and I have always had excellent service. I realise that covid has had a massive effect on the NHS, but it has become a nightmare trying to get through to Sunny Meet on the phone. This morning much to my delight I managed to get through straight away, the receptionist took my details, kindly filled in the form and said the duty triage Dr would ring me in 2/3 hours. I also had confirmation on my mobile. 7 hours later I was still waiting, after numerous phone calls on my mobile, leaving the land line free, holding on for 30 mins each time, I was eventually answered. Only to be told I had been put on a waiting list to have physio. Not only was I waiting, but my son who lives in Guildford, was waiting for me to ring so he could take me up to the surgery. I am finding it difficult to walk far which is frustrating but I do feel having reached 90, I feel a little pushed to one side. This is the second time I have been left sitting waiting be called back over the last few weeks. Obviously it is a busy surgery and I except that, but I am very disappointed that no one bothered to inform me, not daring to leave the flat in case I missed a phone call that never happened. It's not good enough.
Visited April 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you for your feedback. We are sorry that you had to wait an extended period of time to get through to us on the phone. If you are able to, you can send us your request online weekdays from 8am until 12 o'clock via our website https://sunnymeedsurgery.nhs.uk/. This is the quickest and safest way to get in touch with us and also ensures the phone lines are kept free for patients who might not be able to use the internet. We have had a new telephone system installed and we are still making changes to improve access for our patients. We apologise for not informing you regarding your physio appointment and will take this on board to improve our patient service. Kind regards, Sunny Meed Surgery
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Review titled Good Communication
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2023
Attended Surgery after contacting online. Received quick response with an appointment same day. Attended Surgery and was seen in a reasonable time taking into consideration it was quite a busy time.
Visited April 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you so much for your review and taking the time to leave feedback. We are pleased that you received a quick response and got seen on the same day. Kind regards, Sunny Meed
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Review titled Perfect treatment
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I have been with this practice for 14 years and in all that time including during Covid,( when I heard awful stories of GP practices leaving people standing outside in the freezing cold and rain while the receptionists chatted inside.. non of that.. they saw people all the way through, inside seated at a suitable distance) and have been a really good practice. They contact you when they say they are going to and give you an appointment as soon as humanly possible. If you have an urgent problem they act accordingly despite what are obviously challenging times with GP recruitment. Thank you Sunnymead
Visited April 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you so much for your 5 star review. We are very pleased that you can get an appointment as soon as possible at our practice. It has been a challenging time for the team and workload is ever increasing, however we are proud of our hard working staff members. Kind regards, Sunny Meed Surgery
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
I been seen with extra care and responsibility. They are very helpful and friendly. I am glad to join it.
Visited April 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Suzanne Clark - Posted on 01 March 2023
My actual surgery is Hillview but when my appointment came through it was for Sunny Meed which is two minutes away. The check in was smooth. The receptionist was friendly and efficient. I was seen a little late but it was the end of the day and didn’t cause me a problem. The doctor understood my issues and prescribed medication. I was slightly concerned that my appointment wasn’t actually at my usual practice but if it ever happens again I know not to worry.
Visited March 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear Ms Clark, thank you for taking the time to leave a review. We are very pleased that you feel our staff was friendly and you were happy with the clinician you saw. We are offering extended hours together with Hillview Practice hence you were seen at Sunny Meed. Thank you for your kind words. Best regards, Sunny Meed Surgery
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Review titled Amazing surgery
Rated 5 stars out of 5
by Rachel Lynes - Posted on 10 February 2023
Phoned at 8 in the morning was seen in the surgery at 10 past 9. Thought I would have trouble getting seen but the receptionist heard in my voice that I was ill, I got lucky
Visited February 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear Miss Lynes, many thanks for your kind feedback and 5 star review. We are very pleased that you had a great patient experience and got seen urgently on the day. Kind regards, Sunny Meed Surgery
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Review titled Bad communiucation
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
You need to wait 45 minutes for a question. I called cereral times and no repsonse.The practise is not well oragbiased.
Visited February 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you for your feedback. We are sorry that you had to wait an extended period of time to get through to us on the phone. If you are able to, you can send us your request online weekdays from 8am until 12 o'clock via our website https://sunnymeedsurgery.nhs.uk/. This is the quickest and safest way to get in touch with us and also ensures the phone lines are kept free for patients who might not be able to use the internet. We have had a new telephone system installed and we are still making changes to improve access for our patients. Kind regards, Sunny Meed Surgery
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Review titled Weighing Errors
Rated 3 stars out of 5
by Joe - Posted on 09 January 2023
Our little boy attended a 10 week check at the start of the year. Scales were placed on the medical bed and an incorrect weight was taken (either because they were not calibrated, or because they were not placed on a hard surface). The suggested weight loss caused anxiety and my wife and I felt compelled to attend a drop-in clinic only to find that our son had gained 1kg. Leaving this review to ensure that the appropriate training/calibration is undertaken to ensure other parents aren’t subject to the same unease we were.
Visited January 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you for your feedback which we'll address with the team so that we can make sure that this does not happen again. We are very sorry that you were worried after your appointment but are pleased that your son was ok. Kind regards, Sunny Meed Surgery