Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Stourport Medical Centre .
Reviews
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Review titled Fantastic service, as always.
Rated 5 stars out of 5
by Rob Beard - Posted on 07 March 2023
Brilliant service, I have never had a problem. I must say I don’t like some of negative reviews, I see, take no notice and carry on your great work.
Visited March 2023
Review titled Stourport Medical Centre
Replied on 08 March 2023
Dear Rob Thank you for your lovely review which will be shared with staff. I am very pleased you are happy with the service we provide here at Stourport Medical Centre. Donna Site Manager
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Review titled Great Service, lovely practice
Rated 5 stars out of 5
by Paul - Posted on 14 February 2023
Was seen quickly bt the nurse for a health check up. The nurse put me at ease and carefully explained the process. Throughout she explained what each test was for and what would happen next. I left feeling reassured. The building is lovely bright and clean and the reception staff were professional. All in all a good experience.
Visited February 2023
Review titled Stourport Medical Centre
Replied on 15 February 2023
Dear Paul Thank you for taking the time to leave us a review, I am pleased you have had a good experience here at SMC and are happy with our new surgery. I will share this feedback with all staff. Kind regards. Donna Davies Site Manager
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Review titled Fantastic care and support
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
I wanted to leave feedback on the fantastic care and support that I have received at Stourport Medical Centre. Earlier this year I went for a routine health check during which I was asked how I was doing. This led to me sharing some of the overwhelming challenges that I was facing and how it was affecting my mental health. I have since received fantastic support from staff which has really helped me to navigate some of the challenges that I am facing and to find a way forward. I will always be extremely grateful for the support that I have recieved - thank you!
Visited February 2023
Review titled Stourport Medical Centre
Replied on 22 February 2023
Dear Patient, Thank you so much for taking the time to leave us a review. I am so pleased you have been happy with the care you have received here at SMC and you have received support you when you needed it most. Your feedback will be shared with all staff. Best wishes Donna Site Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Christine Neal - Posted on 14 February 2023
At about 9 am I went on line and submitted details of a problem I was experiencing. By 11 am I had received a phone call from a doctor who discussed my ailment in great depth and arranged for me to attend the surgery for treatment. The speed that this was all dealt with so quickly and efficiently is first class.
Visited February 2023
Review titled Stourport Medical Centre
Replied on 15 February 2023
Dear Christine, I am pleased you have been happy with the care and treatment you have received at the surgery. Thank you for taking the time to leave us a review. Regards Donna Davies Site Manager
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Review titled Fantastic professional service
Rated 5 stars out of 5
by Vivien Hill - Posted on 01 February 2023
I was made to feel extremely comfortable. I highly recommend Nurse Anita Rowe, she is such a lovely lady and was very thorough,kind and professional.
Visited February 2023
Review titled Stourport Medical Centre
Replied on 01 February 2023
Dear Vivien Thank you so much for your feedback, it is very much appreciated. I am very pleased you have had a good experience here at SMC and your compliment for Anita will be fed back to her. Donna Site Manager
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Review titled Health Care At Its Best
Rated 5 stars out of 5
by Robert Gardiner - Posted on 13 February 2023
I am happy to leave an excellent review for Stourport Medical Centre as I have received excellent health care from the doctors and staff at the centre. I have been with the surgery for just over a year and although I am not always able to make an appointment to see a doctor I have found that when I have contacted the Centre with my symptoms through the messaging / Consultation service the medical staff have responded excellently. I was asked to attend the surgery on two occasions as my condition deteriorated and both times I was thoroughly examined and prescribed medicine, as well as receiving a follow-up up call on my condition. I now have a hospital appointment to ensure I'm on the road to recovery. I can't fault the surgery, even at their busiest times they gave me their best attention and care at all times. Thank you
Visited February 2023
Review titled Stourport Medical Centre
Replied on 15 February 2023
Dear Robert I am pleased to hear you are happy with the service and care you have received here at SMC and are finding the online consultation useful. Thank you for taking the time to leave a review, it is much appreciated and will be shared with all staff. I hope you feel better soon. Kind regards. Donna Davies Site Manager
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Review titled Prompt and efficient
Rated 5 stars out of 5
by Stephen Alan - Posted on 22 February 2023
Got in touch by phone re a chest / coughing problem. Telephone screening appointment later that morning leading to a face to face appointment early evening. Saw a clinician; diagnosed and prescribed anti-biotics which I was taking by early evening. Great service. Have also recently used the MC website for an online consultation leading to an appointment being arranged in two weeks time; convenient for both MC and me. Very good service all round.
Visited February 2023
Review titled Stourport Medical Centre
Replied on 22 February 2023
Dear Stephen Thank you so much for taking the time to leave us a review. I am so pleased you have been happy with the care you have received here at SMC and have found the website and online consultation service helpful. Your feedback will be shared with all staff. Kind regards Donna
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Review titled Go above and beyond!
Rated 5 stars out of 5
by Kayleigh - Posted on 26 February 2024
I cannot thank the prescription team enough since November I have been chasing up a prescription from Worcester Hospital and no matter how many times I have rang the team at stourport surgery they have been fantastic and so re ensuring and gone above and beyond chasing up my prescription.
Visited February 2023
Review titled Stourport Medical Centre
Replied on 04 March 2024
Dear Kayleigh Thank you for taking the time to leave us a review. I am so pleased to read that you have been pleased with the service you have received from our prescription team - I will share this review with them. Donna Site Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by William Hudson - Posted on 15 February 2023
I got booked in the same day as i have a chest infection. I was met with treated amazingly well and with the utmost respect. Thank you to everyone at Stourport Medical Practice for your kindness and understanding
Visited February 2023
Review titled Stourport Medical Centre
Replied on 22 February 2023
Dear William Thank you for taking the time to leave us a review, it is much appreciated. I am pleased you have been happy with the care we have provided. I hope you are now feeling much better. Kind regards Donna Site Manager
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Review titled Impressive Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
I just wanted to provide some positive feedback on SMC and how great it has been to deal with the whole team, on a number of health issues, since I attended a ‘Well Man’s Clinic’ in early January 2023. I have dealt with two GPs, plus their broader team, who have all been very attentive with my subsequent needs, especially ‘BP’ issues. I have found my various points of contact, with SMC, always to be very efficient and particularly prompt; thank you. I’m also very impressed with their strong integrated use of technology, especially around submitting ‘BP’ readings - what a cinch! SMC have made it so easy to message. I promptly got hold of things like a ‘Fit Note’ and medical reports, regularly within hours of my request. They have made it so easy on many fronts. I also really liked that one of the GPs made an unscheduled call to check progress and even me called me back when I was just about to go on Teams call; great flexibility for a GP who’s no doubt in demand. Thank you so much, from one happy late 50 year old, who has rarely touched the NHS, but whose experience has found SMC to be most accommodating. Keep with the great team work guys - so much appreciated.
Visited January 2023
Review titled Stourport Medical Centre
Replied on 21 July 2023
Dear Patient, Thank you so much for taking the time to leave us such a lovely review. I am so pleased to hear that you have had a great service here at SMC and you are happy with the care we have provided. I will share this with all staff - thank you! Donna Site Manager