Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled In two minds
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
If you can get an appointment for when you need not 6-8 weeks later, and providing it’s with one of the GPS that actually listen you’re golden. However, I’ve left the surgery twice in tears as I’ve not felt listened to. I’ve also had to pay private, to prove the advice I was given was in fact detrimental to my recovery. I’ve logged a complaint about the treatment of my child before now, as again I wasn’t listened to and he had a chest infection. I cannot fault however, the care I receive from certain doctors. In in the future will insist I only have appointments with them.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your review and sharing your experience and we apologise for any instances where you felt unheard. All concerns are taken seriously, and we are committed to improving our services. We are glad to hear that you've had positive experiences with certain doctors, and we will always try to ensure patient preferences are respected. Kind Regards, Julie Taylor - Operations Manager
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Review titled Responsive
Rated 5 stars out of 5
by David Reeves - Posted on 23 January 2024
I was pleased with the response time and way in which the Dr dealt with my concern. Things were progressed quickly and a referral made within a day.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear David, Thank you for your positive feedback! We are glad we could address your concern promptly and facilitate a swift referral for you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
The practitioner was patient, listened to my concerns and didn’t rush. Explained all I needed to know. Good experience and sorted my medication.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for sharing your positive experience with us. We are pleased to hear that our practitioner took the time to listen to your concerns and provided thorough explanations and that you felt well taken care of during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Barry Penicud - Posted on 23 January 2024
I only waited 9 days for an appt Very prompt and dealt with very professional ways Gave me some information to be obtained on the net Overall very good
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Barry, Thank you for your feedback! We are pleased to hear that you found the appointment scheduling prompt and the service professional. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very positive consultation
Rated 5 stars out of 5
by Deirdre Price - Posted on 14 January 2024
My appointment was with my chosen GP and was a very positive experience. The doctor was extremely helpful and listened to my concerns guiding me in the right direction.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Deirdre, Thank you for sharing your positive experience with us! We are happy to hear that your appointment with your chosen GP was so satisfactory. Providing attentive and helpful care is our priority, and we are glad we could guide you in the right direction. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely dr
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Bit nervous but the Dr was lovely she explained things clearly so I came away feeling positive she recommended a medication but is checking with my cardiologist that they are ok to take with my heart medication
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your review and sharing your experience! We are pleased to hear that your appointment went well and that you felt positive after seeing the doctor. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly practice
Rated 4 stars out of 5
by Kieran Stone - Posted on 10 January 2024
Little time waiting to see doctor. The receptionist was polite and very polite, the doctor was courteous polite and thorough. Overall experience very good.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Kieran, Thank you for taking the time to share your experience with us. We are very happy to hear that your visit went smoothly and that you were pleased with the level of care and service provided by our team. Your kind words are truly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor care for chronic illness
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
While Acute issues are usually handled reasonably well, due to a chronic condition I need to be certain my medications are prescribed on time. If I use the System online website and order, I am the told I cant order for another 7 days or even two weeks. I have asked for this to be addressed many times including during medication reviews but nothing happens. In the end, I have become so frustrated I have moved to another practice but even before the move was started, I was told I could no longer use Patford House leaving me in limbo. Poor overall care.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, We are very sorry to hear about your frustrations with medication management and the online ordering system. Your feedback is valuable and we apologise for any inconvenience caused. We are sorry you have left us but we wish you the best in your new practice. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very competent
Rated 5 stars out of 5
by David Norton - Posted on 30 January 2024
My doctor had ample time with me to consider her diagnosis, was completely competent and considerate. I felt comfortable and assured
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear David, Thank you for your review and kind words! We are pleased to hear that you felt comfortable and reassured during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Compassionate and professional
Rated 5 stars out of 5
by Owen J Smorthit - Posted on 25 January 2024
I was given an appointment with ease and attended as required. Staff were friendly and compassionate regarding my situation. The doctor was very professional, empathetic and understanding of my personal health issues. The assessment and prognosis was as I expected and it was discussed at length. Options provided for me were to my liking and were discussed in a manner that I could understand. I was able to ask questions and felt the replies provided were extremely well thought out. A plan of action was discussed and further appointments for bloods and urine tests followed. The results and further appointments were booked immediately and communicated via electronic media almost immediately sent . I was and am extremely happy with my treatment and consultation.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Owen, Thank you for sharing your experience with us. We are happy to hear that you found scheduling your appointment easy and you felt supported by our staff. We are pleased that you felt comfortable and are very grateful for your positive feedback. Kind Regards, Julie Taylor - Operations Manager