Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very friendly and helpful
Rated 5 stars out of 5
by Stephen Robinson - Posted on 05 January 2024
I have found the staff to be efficient and friendly. Very approachable. The appointment was quickly made and the information given during the appointment was clear and concise.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Stephen, Thank you for taking the time to share your experience! We are happy to hear that our staff met your expectations. Providing a seamless and approachable experience for our patients is a priority. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
First time I have used this practice and found everyone is very friendly and helpful. Very professional. Extremely pleased I have joined this practice..
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you so much for your review and kind words! We are pleased to hear that your first experience with our practice was a positive one. Our team is dedicated to providing friendly, helpful, and professional services to all our patients - Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Susan - Posted on 17 January 2024
Needed to have a joint injection. Lots of people had wound me up saying it was very painful. The doctor was very informative and reassuring. The experience overall was very good. Yes a small amount of pain but the doctor had explained things very well and put me at ease. X-ray was arranged and within 24hrs I’d been to hospital and already had it done. Brilliant service!
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Susan, Thank you for sharing your positive experience! We are very happy to hear that your joint injection procedure went smoothly and that our doctor's informative and reassuring approach helped put you at ease. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great GP’s /Poor Appointment Availability and Options
Rated 2 stars out of 5
by Anonymous - Posted on 30 January 2024
My GP experience was very good. However I had to wait a month for an available appointment and at no point in my booking process was there an opportunity to request a specific gender of GP.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for taking the time to share your feedback with us. We are pleased to hear that your overall experience with our GP services was positive. We apologise for any inconvenience caused by the wait time for an appointment and will certainly take your feedback into consideration when reviewing our booking procedures. Kind Regards, Julie Taylor - Operations Manager
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Review titled GP Practice
Rated 4 stars out of 5
by Wendy Leaning - Posted on 05 January 2024
Great appointment Felt that I was listend to for the first time in a long time and was not just prescribed medication.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Wendy, Thank you for your feedback! Ensuring our patients feel heard and valued is at the core of our practice and we are glad you had a positive experience where your concerns were addressed comprehensively. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent gp appointment today
Rated 4 stars out of 5
by DLG - Posted on 16 January 2024
Gp went out of his way to help with my complex medical needs and didn't rush me. He listened and helped no end. I always see the same gp at the practice for continuity. The rigmarole of getting an appointment is a pain as you can't choose a gp on the booking system just an appointment time. Messaging the surgery for an appointment often takes a week or more to get an answer.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear DLG, Thank you for your valuable feedback! We are happy to hear that our GP provided dedicated care for your complex medical needs. We understand your frustration with the appointment booking process and are always working to improve our systems to better accommodate patient preferences and streamline communication. Kind Regards, Julie Taylor - Operations Manager
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Review titled Reassuring Dr
Rated 2 stars out of 5
by Madeleine Munday - Posted on 14 January 2024
I had a positive and reassuring appointment with the gp. But I had asked for an appointment in the week of 13/12 visited minor injuries on Friday 15/12. In the meantime I had checked where my appointment request was. Waited for an appointment which I was sent the week of the 1st of Jan. Not good enough.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Madeleine, Thank you for your feedback. We are pleased to hear that your appointment with the GP was positive and reassuring. We do apologise for the delay in scheduling your appointment - your feedback is valuable, and we will continue to work to improve our appointment scheduling process. Kind Regards, Julie Taylor - Operations Manager
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Review titled Appointment
Rated 5 stars out of 5
by Rob Rogerson - Posted on 09 January 2024
Very friendly, helpful, informative and comfortable. I would definitely recommend and would use this practice as a preference.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Rob, Thank you for your wonderful review! We are pleased to hear that you felt comfortable and well-informed during your visit. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Outstanding doctor
Rated 5 stars out of 5
by Mrs P - Posted on 20 January 2024
Yesterday I returned to the doctors after the 2nd course of antibiotics failed to work. The doctor gave me time to share my thoughts & ask questions. He gave me his thoughts & advice and we agreed a plan a way forward. Thank you for taking the time to discuss with me and making me feel comfortable and confident about a way forward. Incredible job thank you.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Mrs P, Thank you for your kind review! We are glad to hear that your recent visit was helpful and that you felt comfortable discussing your concerns. It is important to us that our patients feel heard and supported. Kind Regards, Julie Taylor - Operations Manager
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Review titled In two minds
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
If you can get an appointment for when you need not 6-8 weeks later, and providing it’s with one of the GPS that actually listen you’re golden. However, I’ve left the surgery twice in tears as I’ve not felt listened to. I’ve also had to pay private, to prove the advice I was given was in fact detrimental to my recovery. I’ve logged a complaint about the treatment of my child before now, as again I wasn’t listened to and he had a chest infection. I cannot fault however, the care I receive from certain doctors. In in the future will insist I only have appointments with them.
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your review and sharing your experience and we apologise for any instances where you felt unheard. All concerns are taken seriously, and we are committed to improving our services. We are glad to hear that you've had positive experiences with certain doctors, and we will always try to ensure patient preferences are respected. Kind Regards, Julie Taylor - Operations Manager