Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Made things easy
Rated 4 stars out of 5
by Anonymous - Posted on 03 July 2024
Phoned and asked for hayfever advise, was initially given an appointment which we were unable to attend so requested a phone call. We were dealt with and prescribed over the phone quickly and effectively
Visited February 2024
Review titled Patford House Partnership
Replied on 05 July 2024
Dear Patient, Thank you for your review! We are pleased to hear that we could accommodate your needs and provide a quick and effective solution over the phone. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good annual review
Rated 5 stars out of 5
by Peter BARNES - Posted on 06 February 2024
The Doctor went through all my medication and blood results with me at my review and answered all my questions about my medicines and PSA results and suggested some changes to align all my medications and booked my annual Diabetic review and. Suggested some actions for swelling on my left knee. I found the review very thorough and all my questions were answered to my satisfaction very good and pleasant Doctor who I had not met before at the practice.
Visited February 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Peter, Thank you for sharing your positive experience with us! We are pleased to hear that your review was thorough and informative, and that all your questions were addressed to your satisfaction. Kind Regards, Julie Taylor - Operations Manager
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Review titled Review
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
After weeks of waiting I was asked to get some urgent x-ray…may not have been urgent had I been able to be seen earlier
Visited February 2024
Review titled Patford House Partnership
Replied on 22 February 2024
Dear Patient, Thank you for your feedback. We are sorry to hear about the delay in your appointment and the inconvenience it caused. Your feedback is important to us, and we will continue to work to improve our scheduling process to ensure timely care for all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Judgemental GP
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2024
GP was judgmental, and had very little understanding of autism. I went as I suspected my son is underweight. The GP we saw was extremely judgmental on my sons diet and told me it was all my fault, that I’m in control of my sons diet, and he’ll eat if he’s hungry. He wouldn’t listen to the fact my son is autistic and also has sensory issues. Meaning most of the time, he would rather starve than eat what’s been put in front of him. I went to the GP for help, not to be told I’m a bad mother!
Visited February 2024
Review titled Patford House Partnership
Replied on 15 March 2024
Dear Patient, We are very sorry to hear about your negative experience. It is important to us that every patient feels understood and supported. We apologise for any insensitivity shown during your visit. If you would like to discuss this matter further, please contact me at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Ellie C - Posted on 10 February 2024
The doctor I saw was excellent. She took time to discuss everything in detail and was really helpful.
Visited February 2024
Review titled Patford House Partnership
Replied on 20 February 2024
Dear Ellie, Thank you so much for your positive review! We are happy to hear that you had a great experience with our doctor. Providing thorough and helpful care is what we strive for, and we are glad we could meet your expectations. Kind Regards, Julie Taylor - Operations Manager and Complaints Lead
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Review titled Great practice
Rated 5 stars out of 5
by Christina MacArthur - Posted on 19 February 2024
I really felt listened to and understood and was shown compassion. We got to the heart of my problem and came up with some solutions. I felt reassured and hopeful after my experience.
Visited February 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Christina, Thank you for sharing your experience with us. We are pleased to know that you felt heard, understood, and cared for during your visit. Providing compassionate care and finding effective solutions for our patients are fundamental to our practice. Kind Regards, Julie Taylor, Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Got in quickly. Great Doctor and service. Have lingering chest infection. Had a blood test the day before. Doctor reviewed it with me.
Visited February 2024
Review titled Patford House Partnership
Replied on 26 February 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that you were able to see the doctor promptly and that you received excellent service. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good listening staff
Rated 5 stars out of 5
by Simon - Posted on 22 August 2024
I recently had a problem which I contacted the surgery about by messaging. The surgery replied telling me to expect a phone consultation the following morning. The lady I spoke to, listened to me, we discussed the best way forward. As a result I had an appointment with a Doctor arranged within a week. I don't think I could have received better service anywhere else.
Visited January 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Simon, Thank you for your kind review! We are pleased to hear that you received prompt and attentive care and that the process worked smoothly and met your needs. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Wonderful Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
The surgery was great and the doctor was the most calming and down to earth doctor I’ve ever had. Would highly recommend the surgery
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your wonderful feedback! We are happy to hear that you had a positive experience at our surgery. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Very helpful and supportive of my problem, really helpful and professional . I came away feeling very relaxed and relieved knowing that someone had really listened and helped me
Visited January 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your review and kind words! We are glad we could provide the support you needed and address your concerns professionally. Kind Regards, Julie Taylor - Operations Manager