Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of understanding
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
It took me over 30 minutes to travel from Derry Hill to Calne due to emergency traffic lights. I realised it would be close to arrive on time so I phoned to say I might slightly late. The lady tried to convince me to accept a telephone consultation but I had already waited 2 weeks so preferred to be seen in person. I arrived 5 minutes late and even though I heard that they were running late I was told my appointment would have to be rescheduled! I tried to explain what happened and that I phoned in advance but this was all on deaf ears. She just bluntly said that she would send me another link to book. I asked if it would in the next few days and she said probably. I opened the link in front of her to find out the only available dates were in 7 or 8 days at all 3 practices. Needless to say I came away very disappointed with the service offered. 3 weeks to be seen by a doctor is a joke. We are not supposed to be a 3rd world country! And to rub insult into wound I received a telling off for missing my appointment and next time ‘further action might be taken’! Maybe if you offered more than 2 days a week to be seen, your patients could be seen quicker. Most people work a 5 day week!
Visited February 2024
Review titled Patford House Partnership
Replied on 28 February 2024
Dear Patient, Thank you for sharing your experience with us, and we sincerely apologise for the inconvenience you faced due to the traffic delay and subsequent rescheduling. Your feedback is important to us, and we understand your frustration. We strive to accommodate our patients as best as we can. If you would like to discuss this further to see if there's anything we can do to assist, please feel free to contact us on bswicb.php-complaints@nhs.net. Kind Regards Julie Taylor - Operations Manager
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Review titled Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Very thorough and helpful throughout my appointment with a GP. All my questions were answered which made me feel more relaxed.
Visited February 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your kind review! We are very happy to hear that you found your appointment thorough and helpful. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
I attended for a couple of (to me) embarrassing personal medical issues. The GP’s approach was very considerate and put me completely at ease. I was offered a same gender doctor or chaperone (and declined) but was grateful to be asked. Examination was careful and mindful of its sensitivity / nature. Diagnosis was swift, and thankfully positive, and I left feeling much relieved with a prescription already on its way electronically to a local pharmacy. A good experience, actually pre-arranged by the doctor, which ticked all the boxes. Thank you - you know who you are.
Visited February 2024
Review titled Patford House Partnership
Replied on 26 February 2024
Dear Patient, Thank you so much for your review and kind words. We are very happy we could assist you with your medical concerns, and pleased to hear that you found the experience positive and reassuring. Kind Regards, Julie Taylor - Operations Manager
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Review titled Nice friendly sort of Village practice.
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Seen on time as I said very friendly practice,answered my questions .Wish I could have seen Doctor sooner but I suppose this is the sign of the Times we live in.
Visited February 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your review! We are pleased to hear that you found our practice friendly and that your questions were answered during your visit. We understand your desire to see the doctor sooner, and we are working hard to accommodate all our patients' needs in these challenging times. Your patience and understanding are greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good service
Rated 4 stars out of 5
by Christine Meyer - Posted on 29 February 2024
I was able to see a GP the same day and I was listened to and an appropriate examination carried out. Advice was given which covered the possible eventualities and I was advised on when to follow up with the doctor.
Visited February 2024
Review titled Patford House Partnership
Replied on 01 March 2024
Dear Christine, Thank you for sharing your experience! We are glad we could accommodate you on the same day and that you felt listened to during your appointment. Providing thorough examinations and comprehensive advice is a priority, and we are pleased to hear that you found our guidance helpful. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent consultation
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
The doctor was supportive and professional. More importantly, he listened to what I had to say and the outcome of the consultation was positive. 👍
Visited February 2024
Review titled Patford House Partnership
Replied on 22 February 2024
Dear Patient, Thank you for sharing your positive experience with us! We are pleased to hear that our doctor provided support, professionalism, and attentive listening during your consultation. Kind Regards, Julie Taylor - Operations Manager
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Review titled Room for improvement
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2024
Practice all over the place! Follow up appointments not followed up. Online system laborious to navigate & any problems with it a nightmare to get an appointment via telephone. I'm in a bad mobile signal area & often just get the phone put down on me when receptionist can not hear me straight away, so frustrating!
Visited February 2024
Review titled Patford House Partnership
Replied on 26 February 2024
Dear Patient, Thank you for sharing your feedback with us. We are very sorry to hear about the challenges you have faced with our practice. Your experience is valuable, and we take your concerns seriously. If you would like to discuss any of our services further, please do contact me on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Surgery
Rated 5 stars out of 5
by Lorna Richardson - Posted on 20 February 2024
Friendly and helpful front of house staff with an amazing doctor. Really friendly doctor who addressed concerns professionally and efficiently.
Visited February 2024
Review titled Patford House Partnership
Replied on 28 February 2024
Dear Lorna, Thank you so much for your review and kind words! We are pleased to hear that you had a positive experience with us. Kind Regards, Julie Taylor - Operations Manager
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Review titled No preparation
Rated 3 stars out of 5
by Anonymous - Posted on 03 February 2024
Not good. My first visit went well and I have had follow up tests etc. however after doing additional test etc. and having an appointment set with me to go through the results at short notice the doctor had no idea why I was there for the appointment. Also was completely lost and had not reviewed any of the results or asked me how I was feeling. If he had taken the time to have read the information correctly it might have been a different consultation. Very very poor
Visited February 2024
Review titled Patford House Partnership
Replied on 21 February 2024
Dear Patient, Thank you for sharing your experience. We sincerely apologise for the inconvenience and frustration you encountered during your recent appointment. We value your feedback and take it seriously. If you would like to discuss matters further, please do contact me on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
Understanding Compassionate visit to get continuance of sick note prior to hip operation. Left surgery feeling positive and relieved.
Visited February 2024
Review titled Patford House Partnership
Replied on 13 March 2024
Dear Patient, Thank you for providing your feedback. We understand the importance of ensuring your sick note is in order before your upcoming hip operation and we are here to assist you throughout this process. Kind Regards, Julie Taylor - Operations Manager