Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
-
Review titled Caring service and really listened
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2024
Great appointment today from my preferred gp. He listened, he understood, he worked out a plan of action, I came away feeling relieved that I didn't have a struggle to get treated. Whenever I see my usual gp he understands my chronic condition and the fact I need regular visits to the surgery. If you have an unsatisfactory appointment and your not listened to it exacerbates your condition which you really dont need and often you just have to make another appointment with someone else to clear up your original problem. Wastes time all round. I may have to wait to see a certain gp but its worth it. Thanks.
Visited March 2024
Review titled Patford House Partnership
Replied on 13 March 2024
Dear Patient, We appreciate your positive feedback and are pleased to hear that you had a great appointment with your preferred GP. Ensuring our patients feel heard, understood, and supported is a priority, especially for those managing chronic conditions. We understand the importance of continuity of care and strive to make every appointment valuable and effective. Thank you for your kind words. Best Regards, Julie Taylor - Operations Manager
-
Review titled Superb service… eventually
Rated 5 stars out of 5
by James Rens - Posted on 16 March 2024
After a fairly serious trip to hospital my GP asked for me to arrange a follow up appointment with him if I continued to feel unwell. The process for making that appointment was incredibly convoluted and difficult using both the NHS application and the surgery website and email, so much so that I had to attend the surgery in person and beg assistance. The receptionist however was very helpful and eventually an appointment was arranged 3 days later. The service that I then received from the GP was excellent.
Visited March 2024
Review titled Patford House Partnership
Replied on 18 March 2024
Dear James, Thank you for sharing your experience with us. We are sorry to hear about the challenges you faced in arranging your follow-up appointment, but we are glad our receptionist was able to assist you. We appreciate your patience and understanding. We are pleased to hear that you received excellent care from your GP during your visit. Your feedback helps us improve our services. Kind Regards, Julie Taylor - Operations Manager
-
Review titled great doctor
Rated 5 stars out of 5
by Geoff rayner - Posted on 29 May 2024
Yesterday I had an appointment with a Dr x At Patford house what a breath of fresh air he is, I only hope he will be a permanent doctor at Patford house, Very polite very thorough and time did not feel an issue ,his concern was my health. Well done.
Visited March 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Geoff, Thank you for your review ! We are pleased to hear about your positive experience with our Dr at Patford House! Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Helpful practice
Rated 5 stars out of 5
by J Abbott - Posted on 16 March 2024
My concerns were listened too and the Dr explained in a way I understood as to how he was going to find out the reasons for my issues and how he could help moving on after tests.
Visited March 2024
Review titled Patford House Partnership
Replied on 18 March 2024
Dear J Abbott, Thank you for sharing your experience with us. We are pleased to hear that your concerns were listened to and that Dr explained the process clearly. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Caring Staff
Rated 5 stars out of 5
by Rachel Fitter - Posted on 19 March 2024
I attended an appointment last night and was very satisfied with the level of care. It was timely, efficient and supportive. Thank you.
Visited March 2024
Review titled Patford House Partnership
Replied on 21 March 2024
Dear Rachel, Thank you for your positive review! We are pleased to hear that you were satisfied with the care you received during your appointment. Providing timely, efficient, and supportive care is a priority for us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
I had an appointment for a BP check. The Dr I saw was kind and helpful. I had to wait a few minutes over my appointment time but wasn’t a problem. Easy to sign myself in, no receptionists on the desk.
Visited March 2024
Review titled Patford House Partnership
Replied on 28 March 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that you had a positive experience during your BP check appointment and we appreciate your understanding regarding the slight wait time. Your feedback means a lot to us. Kind regards, Julie Taylor - Operations Manager
-
Review titled Helpful practice
Rated 4 stars out of 5
by Gillian Powis - Posted on 16 March 2024
I find the reception staff helpful and tried hard to sort out problems I have with technology, the Dr was caring and supportive, and give good advice and showed how to recognise the problem I thought I had ,to deal with the one I did have.
Visited March 2024
Review titled Patford House Partnership
Replied on 18 March 2024
Dear Gillian, Thank you for sharing your positive experience with us! We are pleased to hear that our reception staff were helpful in assisting you with technology issues and that the Dr provided caring support and helpful advice during your visit. Your feedback is valuable to us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Excellent
Rated 5 stars out of 5
by Eugenia Smith - Posted on 06 March 2024
I was relieved to have an appointment I felt easy with I had everything explained to me with time to ask questions, and not rushed,it makes a difference. I would say a big thank you to the G P
Visited February 2024
Review titled Patford House Partnership
Replied on 07 March 2024
Dear Eugenia, We are pleased to hear that you felt comfortable and well-informed during your appointment with us. Providing a relaxed environment where patients can ask questions and receive thorough explanations is very important to us. Thank you for your kind words and appreciation. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Positive Consultation
Rated 5 stars out of 5
by Ken Price - Posted on 06 February 2024
Had a face to face appointment with a doctor. The whole experience was a very positive one. The doctor was extremely helpful and professional.
Visited February 2024
Review titled Patford House Partnership
Replied on 22 February 2024
Dear Ken, Thank you so much for taking the time to share your positive experience with us! We are happy to hear that your appointment with our doctor was helpful and professional. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Extremely helpful Doctor
Rated 5 stars out of 5
by Deirdre Price - Posted on 06 February 2024
Visited the practice for a face to face consultation with a GP. The doctor was extremely thorough, professional and understood my reasons for attending.
Visited February 2024
Review titled Patford House Partnership
Replied on 22 February 2024
Dear Deirdre, Thank you for your review and sharing your experience with us! We are pleased to hear that your consultation with our GP was thorough, professional, and understanding. Kind Regards, Julie Taylor - Operations Manager