Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A&E Follow Up
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2024
Advanced Oractitioner Nurse very thorough consultation after attending A&E at the weekend with a urinary infection. Examination carried out gently seven weeks post right hip replacement. Re-referral back to gynaecologist to check all progressing well with prolapse issue.
Visited March 2024
Review titled Patford House Partnership
Replied on 28 March 2024
Dear Patient, Thank you for your review! We are pleased to hear that you found our Advanced Practitioner Nurse thorough and gentle during your consultation and we are glad we could assist you in addressing your health concerns. We appreciate your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Nice guy
Rated 5 stars out of 5
by Lilli M - Posted on 19 March 2024
Saw a lovely doctor in the patford house surgery this week. Went in with what could be termed embarrassing symptoms. He was great at not making me feel uncomfortable. Taking everything through clearly. Helping to make a sort term plan since I’m going on holiday so wouldn’t have tests back before I go. Felt less embarrassed and not as panicked about things as I was when I left.
Visited March 2024
Review titled Patford House Partnership
Replied on 21 March 2024
Dear Lilli, Thank you for your positive review! We are pleased we could provide you with a comfortable and helpful experience during your visit. Patient well-being and peace of mind are a priority for us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice, brilliant drs
Rated 5 stars out of 5
by patricia barratt - Posted on 04 September 2024
I seen 2 drs after being in a right state, was feeling very unwell and had an ulcerated toe, to which was showing signs if sepsis. They acted very quickly, sending me to GWH to have tests and xrays to which showed an infection but no sepsis. Thank you both so much for the care you gave me yesterday
Visited March 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Patricia, Thank you for sharing your experience. We are relieved to hear that you received prompt care and that the tests showed no signs of sepsis. We are grateful for the opportunity to help and are glad you received the care you needed. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Angela - Posted on 12 March 2024
The last two times I have visited I have been very happy with the two doctors I have seen. Yesterday, the doctor took a lot of time with me explaining and giving advice.
Visited March 2024
Review titled Patford House Partnership
Replied on 13 March 2024
Dear Angela, Thank you for sharing your positive experience with us. We are glad to hear that you have been satisfied with the care provided by our doctors. It is our commitment to ensure all patients receive thorough explanations and helpful advice during visits. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great care
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2024
After collapsing on holiday I contacted the practice upon my return. First I was given a telephone consultation with a triage nurse but after she spoke to me she arranged for me to have a face to face appointment with the doctor, which was at Patford House rather than my local site. Everyone at Patford House was welcoming and the doctor was very thorough, listened to my symptoms and asked a lot of questions. He was also very pleasant and took my symptoms seriously, so arranged for a follow up scan and an appointment with the specialist urgently. This reassured me that I was getting the necessary attention appropriate to my symptoms - thank you!
Visited March 2024
Review titled Patford House Partnership
Replied on 25 March 2024
Dear Patient, Thank you for sharing your experience with us. We are pleased to hear that you felt well taken care of during your visit to Patford House. Ensuring thorough care and addressing concerns promptly is a priority. We are pleased that you found the doctor attentive and proactive in arranging follow-up appointments and scans. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very welcoming practice
Rated 5 stars out of 5
by Stephen Wilkinson - Posted on 10 March 2024
I arrived at the practice and was seen on time.lwas treated in a very friendly matter and very courtesy.
Visited March 2024
Review titled Patford House Partnership
Replied on 13 March 2024
Dear Stephen, Thank you for taking the time to share your positive experience with us. We are pleased to hear that you were seen on time and that you found our staff friendly and courteous. Providing efficient and welcoming care is a priority, and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by debra brown - Posted on 17 March 2024
I found my meeting with the Doctor very straight forward and knowledgeable to what I wanted to get from it. He was polite and listened to me when I spoke, thank you Patford
Visited March 2024
Review titled Patford House Partnership
Replied on 18 March 2024
Dear Debra, Thank you for your feedback! We are pleased to hear that your consultation was straightforward and productive. We strive to ensure that our patients feel heard and understood during their visits. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Really good service
Rated 5 stars out of 5
by Ryan Veal - Posted on 13 March 2024
I submitted an online appointment request via the portal and received an appointment for the following week via text message within a few minutes. My appointment was on time, the Dr was great; providing a great service and my prescription was ready for collection from a local Pharmacy within a couple of hours. The service from initial request to issue of medication was faultless and I felt well supported throughout the process. A great customer/patient experience!
Visited March 2024
Review titled Patford House Partnership
Replied on 15 March 2024
Dear Ryan, Thank you for your positive review! We are pleased to hear that you had such a smooth and efficient experience from submitting your appointment request to receiving your prescription. Providing excellent service and support is a priority, and we are happy to hear that you felt well-supported throughout the process. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent consultation
Rated 5 stars out of 5
by Deirdre Price - Posted on 27 March 2024
My consultation was with a GP who I have seen several times. I felt that the doctor really understood my needs and went out of her way to listen to my concerns and advise accordingly.
Visited March 2024
Review titled Patford House Partnership
Replied on 28 March 2024
Dear Deirdre, We are pleased to hear that you felt understood and well taken care of during your consultation. Providing attentive and personalised care is important to us. Thank you for sharing your experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Karen - Posted on 19 March 2024
Getting an appointment was quick and simple. I can't praise the Doctor enough; he was attentive and my issue has now been progressed satisfactorily. Having been 'brushed off' by another GP, I was very relieved. I do recommend Patford House Surgery.
Visited March 2024
Review titled Patford House Partnership
Replied on 21 March 2024
Dear Karen, Thank you for your positive feedback! We are pleased to hear that you found the appointment process quick and simple, and that you received attentive care from our doctor. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager