Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Patient and sympathetic.
Rated 5 stars out of 5
by David Kerslake - Posted on 01 May 2024
The GP listened carefully to what I said and provided excellent advice in a well informed and easy to understand manner.
Visited April 2024
Review titled Patford House Partnership
Replied on 02 May 2024
Dear David, Thank you for your kind words! We are pleased to hear that you found our GP attentive and the advice helpful. Your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
Arrived expecting a medicine review with a nurse but was toted to see a GP. Only a few minutes after scheduled appointment I saw the GP who carried out a full review of my medicines and diagnosis. Very reassuring and helpful. Thank you Doctor.
Visited March 2024
Review titled Patford House Partnership
Replied on 21 March 2024
Dear Patient, Thank you for your feedback! We are pleased that we could assist you with your medicine review and diagnosis. Patient satisfaction and reassurance are a priority for us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great care
Rated 5 stars out of 5
by Jodie Colbeck - Posted on 22 March 2024
The doctor I saw was brilliant, I have suffered for a long time and have seen multiple doctors and have seen a neurologist and never really felt like I was taken seriously, she made me feel very comfortable and listened to me and was very understanding and caring, and I am finally having some tests done to hopefully help which I have never had done previous and it is such a relief. I would recommend her to anyone, she was brilliant. I then saw a nurse for blood tests and she was great too and made me feel very comfortable while having my bloods done. Thank you to them both
Visited March 2024
Review titled Patford House Partnership
Replied on 25 March 2024
Dear Jodie, Thank you for taking the time to share your experience. We are pleased to hear that you found our doctor and nurse attentive and caring during your visit. It is important to us that our patients feel heard and comfortable. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Paul Antony Sparrow - Posted on 03 May 2024
They were great in assuring me a quick review on a phone call so I could receive my prescription promptly
Visited March 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Paul, Thank you for sharing your experience, we appreciate the feedback! We are pleased we could assist you promptly. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Barry Wicks - Posted on 27 March 2024
Got to see a doctor yesterday, great experience and a forward plan is now in place with appointments and assesments already booked. Very pleased with the doctor and practice.
Visited March 2024
Review titled Patford House Partnership
Replied on 28 March 2024
Dear Barry, Thank you for your positive review! We are pleased to hear about your positive experience with us! It is good to hear that you have got appointments and assessments lined up, and we are glad you were pleased with the doctor and our practice. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good service.
Rated 5 stars out of 5
by Sally Winward - Posted on 20 March 2024
I was invited for a chat about how my cancer affects me, the doctor was very kind and listened and advised. She is very sensible in her attitude and approach, it was a good experience.
Visited March 2024
Review titled Patford House Partnership
Replied on 21 March 2024
Dear Sally, Thank you so much for your kind words! We are very grateful for the opportunity to support you through your cancer journey. Your feedback means a lot to us, and we are pleased that our conversation was helpful and positive for you. Kind Regards, Julie Taylor - Operations Manager
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Review titled No complaints
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
My doctor was very helpful during my medication review as well as helping with queries I had about a recent illness.
Visited March 2024
Review titled Patford House Partnership
Replied on 07 March 2024
Dear Patient, We are pleased to hear that your doctor was able to assist you effectively during your review and address your concerns about your recent illness. Providing comprehensive care is our priority. Thank you for your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Appalling Experience
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Almost impossible to speak to somebody over a 4 month period. You receive a text you cannot reply to and then have to phone again to speak to an intermediary after a very long wait only to receive another text from a different person that is also unhelpful so you start the process all over again. I was invited to visit surgery only to be told the information I went to collect was not available. The next time I visited the letter I needed was filled out incorrectly. Then when you try to book an appointment to discuss the problem, you are afforded no input into when the appointment can take place. This invariably leads to an appointment you cannot make so you start the process all over again. Meanwhile my health problem goes untreated. I am appalled that such a process can be allowed to happen and the excuse of resource masks the more fundamental problem of basic incompetence.
Visited March 2024
Review titled Patford House Partnership
Replied on 05 April 2024
Dear Patient, Thank you for sharing your feedback with us, and we apologise for any inconvenience or dissatisfaction you may have experienced. Your honesty is important to us, and we take your comments seriously. If you would like to discuss this further, please do contact me at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fab doctor
Rated 5 stars out of 5
by Emma-jane Chivers - Posted on 05 March 2024
Following a traumatic incident, I needed support. I was seen quickly, on time, listened to and prescribed what I needed.
Visited March 2024
Review titled Patford House Partnership
Replied on 07 March 2024
Dear Emma-jane, Thank you for sharing your experience with us. We are glad we could provide you with the support you needed promptly and attentively. Kind Regards, Julie Taylor - Operations Manager
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Review titled No information on new medication
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2024
Given new medication without explaining anything. Didn’t look to see if if will work against medication that I am on. Couldn’t take medication due uncertain if it could cause problems. How do you resolve this.
Visited March 2024
Review titled Patford House Partnership
Replied on 13 March 2024
Dear Patient, Thank you for sharing your concerns with us. We apologise for any inconvenience caused by the lack of explanation regarding your new medication and its potential interactions with your current medication. We take your feedback seriously. Please contact me at julie.taylor167@nhs.net at your earliest convenience so we can address this issue. Kind Regards, Julie Taylor - Operations Manager