Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Great Doctor
Rated 4 stars out of 5
by Debs Penney - Posted on 31 May 2024
She listened and was very patient with me, I was not in a good place, no judgement. Supportive and had empathy with me
Visited May 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Debs, Thank you for sharing your experience with us. We are pleased to hear that you felt listened to and supported during your visit. Providing a judgment-free and empathetic environment is important to us, and we're here to support you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good
Rated 4 stars out of 5
by Martin . - Posted on 24 May 2024
Talked about options for proscription settled on one and arranged it to be dispensed that day . Without interrupting my day. All the info required and no pressure.
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Martin, Thank you for your review! We are pleased the process was smooth and convenient, providing you with all the information you needed. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Always good service
Rated 5 stars out of 5
by Peter Wallis - Posted on 08 May 2024
Went in to have a mole checked. Appt booked online, within sensible timescale for a non urgent case. Saw doctor at appointed time, mole examined and photographed for records. Explanation from doctor was simple and advice for future was easy to understand. A good experience all round
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Peter, Thank you for your review! We are pleased to hear your visit went smoothly! Providing efficient and clear care is a goal, and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Attentive Doctor
Rated 4 stars out of 5
by Mrs Sandra Barnard - Posted on 17 May 2024
I felt I was listened to, it was a two way conversation, with what I thought was a very attentive Doctor.
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Sandra, Thank you for sharing your positive experience with us. We are pleased to hear that you felt listened to and valued during your appointment. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Patford
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
After reading lots bad reviews, my own experience was the complete opposite. I can not fault patford, appointment reminders, seen on time, not rushed appointment. Well done patford
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Patient, Thank you for your kind review! We are pleased to hear about your positive experience at Patford. Our team is dedicated to providing the best care possible, and it is good to know our efforts are making a difference. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
Every thing went smoothly and much information received. All issues were dealt with efficiently. Very pleased with outcome
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Patient, Thank you for your positive review. We are pleased to hear that everything went smoothly and that you were pleased with the outcome. Patient satisfaction is a priority, and we are glad we could address all your concerns efficiently. Kind Regards, Julie Taylor - Operations Manager
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Review titled Med’s review
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2024
The lady was not interested in listening felt very much I was wasting her time. Not helpful at all. You could hear her huffing and not interested in what she was doing or asked to do…
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Patient, We are very sorry to hear about your experience. This is not the level of care we strive to provide. Your feedback is valuable, and if you would like to discuss this further, please contact us on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent support
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
The Doctor rang me on Wednesday to review how my blood pressure and new medication were progressing. We had difficulty with the phone reception. However the Doctor kept on the line until I could find a place for a good reception. He provided the support and was very clear as the next step. The Doctor was very kind and not at all patronising. I would recommend the two doctors dealing with my medical issues to everyone.
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that your doctor provided clear and supportive care, even with the phone reception challenges. Your recommendation means a lot to us and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication Review
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2024
Telephone consultation generated due to medication survey results. Stopped repeat meds. Clinician phoned next day to ask if I have stopped my medication. I confirmed yes. No other questions were asked, call ended. No why? Are you ok? Would you like to discuss?
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Patient, We appreciate your feedback and apologise for any shortcomings in our communication during the consultation. Your well-being is important to us, and if you would like to discuss this further or need any other help please do contact me on julietaylor167@nhs.net
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Review titled Téléphone consultation
Rated 4 stars out of 5
by Anonymous - Posted on 27 May 2024
Still not able to re order my prescription Despite assurances that this would be resolved The ordering of a blood test was quick and efficient This is the third attempt to re order my prescription
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Patient, Thank you for your review and we are sorry for the inconvenience you have experienced regarding your prescription. If you still need assistance, please do contact on julie.taylor167@nhs.net. Thank you for recognizing the efficiency of the blood test process. Your feedback helps us improve our services. Kind Regards, Julie Taylor - Operations Manager