Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful visit
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2024
Doctor really listened to health overview.Dr was very thorough and assimilated things very quickly.A most helpful visit with clear actions and advice.Thank you
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Patient, Thank you for your review ! We are pleased to hear about your positive experience! We are glad your visit was helpful, and supportive. Thank you for your kind words! Best Regards, Julie Taylor - Operations Manager
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Review titled Awful front of house service
Rated 1 star out of 5
by Joe - Posted on 31 May 2024
3 days of back and forth to help answer a medical query I had. A phone call made resulted in me saying loosing my patience as the other person sounded like a robot reading from a script. Totally uncaring admin/appointments team. The telephone appointment they did make for me they didn’t tell me about so I missed it. Then they said on Friday morning that they couldn’t pos get a telephone appointment or even email from dr until Monday. I said I’d been worried for 3 days now but I just got an automated reply. When I did lose my patience I did not swear and I did not threaten but I did raise my voice slightly. The reply was a ‘no reply’ email informing me that abusive behaviour wouldn’t be tolorated. Aside from that one annoyed sentence I was pushed to make - I had been polite throughout. It felt passive aggressive. Also given the nature of my query about very heavy bleeding for 3 days - you’d think they’d maybe slightly more caring than sending me an educational video on how to be polite. Respect works both ways. If you can get through to a dr past the gate keepers they are amazing at this practice.
Visited May 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Patient, Thank you for sharing your feedback. We apologise for the frustration you experienced during your recent interactions with our administrative team. Your concerns are important to us, and we are continuously working to improve our communication processes. We understand the urgency of your medical query and regret any inconvenience caused by missed appointments or delayed responses. We are committed to addressing your concerns promptly and providing all patient with care and support. We appreciate your patience and understanding and please do contact us if you would like to discuss the matter further. Kind Regards, Julie Taylor - Operations Manager
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Review titled Pharmacy
Rated 5 stars out of 5
by JeanC - Posted on 31 May 2024
I needed to ask about medication. Sent a email with question and a pharmacist rang the next day to advise me. Very satisfied with quick response.
Visited May 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Jean, Thank you for sharing your feedback! We are pleased to hear that you received a prompt response from our pharmacist regarding your medication enquiry. We strive to provide an efficient and helpful service to all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication review
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2024
Telephone consultation for medication review! Very thorough and advice given! Pharmacist listened well and gave good advice !
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Patient, Thank you for sharing your positive experience during the medication review! Our team is dedicated to providing thorough and attentive care to all our patients. We really appreciate your feedback. Kind Regards Julie Taylor - Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Valerie Johnson-Laird - Posted on 03 May 2024
I had a very good experience with the Doctor all my questions were answered and l feel happy that my health is being taken care of.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Valerie, Thank you for your kind review! We are very pleased to hear that you had a positive experience and that your health concerns were addressed satisfactorily. We really appreciate the feedback. Kind Regards Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Zoe - Posted on 29 May 2024
Great doctors, seen on the same day I call. And a doctor that explains good and listens to you ,and cares
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Zoe, Thank you for your review! We are pleased you had a positive experience with our doctors and appreciated the same-day appointment. Kind Regards, Julie Taylor - Operations Manager
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Review titled Hard work
Rated 2 stars out of 5
by Anonymous - Posted on 11 May 2024
Doctor was very good , but getting someone to answer call is a nightmare, then getting past them to get a appointment is even harder . Had to wait 48 hours to see Doctor when suffering with shingles
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Patient, Thank you for your feedback, and we are pleased to hear that you found the doctor helpful. We apologise for any inconvenience you experienced in reaching us and scheduling an appointment. We are continually working to improve our systems to ensure better accessibility and efficiency for our patients. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good doctors
Rated 5 stars out of 5
by Jean - Posted on 12 May 2024
I had an appointment within 3 weeks. The doctor was very attentive to my concerns. Gave me some good advice to help me. Suggested some cream and to go back if that doesn't work. Advice given about physio as well and how to get help if needed.
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Jean, Thank you for sharing your experience! We are pleased to hear that you had a timely appointment and received attentive care and helpful advice from the doctor. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely doctor and great service
Rated 4 stars out of 5
by Isobel Scaife - Posted on 08 May 2024
Same day appointment with a polite and thoughtful doctor. Felt really heard and cared for. I would highly recommend!
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Isobel, Thank you for your positive review. We are pleased to hear you felt heard and cared for during your visit and we really appreciate your feedback and recommendation! Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2024
The reception staff seemed friendly, I did end up waiting 30 minutes to be seen after my original time. My experience with the doctor was really good though. She asked me lots of questions to see which blood tests would be most appropriate and I felt like she actually understood. She also asked about other symptons I was having which weren’t even to do with my original appointment. She prescribed me a scalp cream after I said I started getting soriasis and asked if I had any questions. This is what you expect when you go to a gp but unfortunately has not been my past experiences with other gps at this practice. I was sent a booking link straight away to book my blood test.
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Patient, Thank you for your detailed review. We are pleased to hear that you had a positive experience with our doctor and that you felt understood and well-cared for. We apologise for the wait time and we appreciate your patience. Kind Regards, Julie Taylor - Operations Manager