Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
-
Review titled A waste of ours and yours time
Rated 2 stars out of 5
by Stephen - Posted on 12 June 2024
Saw a GP one month before health review due, they checked my medication, arranged bloods. Two months later had to repeat blood etc and had to do a telephone review for my medication as the Dr didn't tick the box. The reviewer although pleasant hadn't looked my notes or pmh and was asking rather silly questions in relation to why I was taking certain medication. Why could someone not have spoken to the GP and asked if they were happy to authorise the continuing medication thereby not wasting your time or mine
Visited June 2024
Review titled Patford House Partnership
Replied on 13 June 2024
Dear Stephen, Thank you for your review. We apologise for the inconvenience you experienced and appreciate your patience. We will continue to review our procedures to ensure better communication and coordination among our team to avoid such issues in the future. Your comments are valuable in helping us improve our services. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great communication
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
I felt that the doctor really listened to what I was saying and was respectful to my opinion. We had a good conversation about options for treatment and agreed together on the plan going forward.
Visited June 2024
Review titled Patford House Partnership
Replied on 13 June 2024
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you felt listened to and respected by the doctor. It is good to know that you had a productive conversation and agreed on a treatment plan together. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Telephone conversation
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
The Pharmacist called me to review my medication. She seemed unaware that I had already submitted a questionnaire detailing blood pressure etc. I was told I now need to have blood tests done, maybe these should have been carried out before the review so that results could be taken ino condideration.
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Patient, Thank you for your review. We apologise for the oversight regarding your submitted questionnaire and understand your concern about the timing of the blood tests. We will certainly provide this feedback to our team to ensure better coordination in the future. Your input helps us improve our services. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Very informative
Rated 5 stars out of 5
by Anna Wilson - Posted on 14 June 2024
Very informative information and advice give with courtesy and understanding. I was given blood test results which were very pleasing also given instructions to monitor daily B/P readings at home too.
Visited June 2024
Review titled Patford House Partnership
Replied on 17 June 2024
Dear Anna, Thank you for your review! We are pleased to hear you found the information and advice helpful and that your blood test results were pleasing. Patient well-being is a priority for us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Understanding Nurse
Rated 4 stars out of 5
by Rachel - Posted on 26 June 2024
Spike to a really nice Nurse, she was really caring and understanding, have seen her before and would definitely recommend anyone having issues to see her.
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Rachel, Thank you for your kind words! We are pleased to hear that you had a positive experience with our nurse. It is good to know she provided caring and understanding support. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great experience
Rated 5 stars out of 5
by Gary Pollock - Posted on 25 June 2024
I recently had a heart attack and had some questions regarding my recovery. I saw a new doctor who was extremely patient with me and answered all my questions. I left the surgery feeling reassured that how I was feeling was normal.
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Gary, Thank you for sharing your experience. We are pleased to hear that our doctor was able to address your concerns and provide reassurance during your recovery. We wish you continued health and well-being. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Excellant service
Rated 5 stars out of 5
by Sally Winward - Posted on 11 June 2024
Was seen on time, the doctor was very thorough and gave me sound advice, listening to my concerns and addressing any issues I raised. A good experience for me.
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Sally, Thank you for sharing your experience with us! We are pleased to hear that you were seen promptly and received thorough care. It is our priority to listen to your concerns and provide sound advice. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Caring, thorough, friendly
Rated 5 stars out of 5
by Charlotte - Posted on 18 June 2024
The nurse I saw yesterday was wonderful. So kind, friendly and caring. She made me feel relaxed and at ease and I felt really considered and taken care of.
Visited June 2024
Review titled Patford House Partnership
Replied on 21 June 2024
Dear Charlotte, Thank you so much for your kind review! We are pleased to hear about your positive experience with our nurse and we are glad you felt relaxed and cared for during your visit. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Telephone consultation did not happen
Rated 2 stars out of 5
by Lorra - Posted on 28 June 2024
Telephone consultation arranged for a two hour timeslot during the working day - the ‘phone rang once so the call had already dropped when I answered. I rang the surgery straight back when I was assured the practitioner would try again (they would make a note I had called back). I received no further call from the surgery within the remainder of the timeslot or the rest of the day. I then, this morning, received a text asking me for feedback on my remote consultation; however, I never had one!
Visited June 2024
Review titled Patford House Partnership
Replied on 01 July 2024
Dear Lorra, Thank you for your feedback. We are very sorry to hear about your experience and apologise for the inconvenience. It appears there was a miscommunication on our end. We understand how frustrating this must be and are committed to improving our process. Please contact us so we can reschedule your consultation and address any concerns you have. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Brilliant doctor I saw yesterday
Rated 4 stars out of 5
by Wendy Needler - Posted on 12 June 2024
The doctor I saw yesterday was kind, patient and attentive. He was punctual as well. Would definitely ask to see him again
Visited June 2024
Review titled Patford House Partnership
Replied on 13 June 2024
Dear Wendy, Thank you for your kind review! We are pleased to hear that your experience was positive and that the doctor was punctual, kind, patient, and attentive. We will be sure to pass along your compliments. Kind Regards, Julie Taylor - Operations Manager