Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good - but!
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
Excellent service. Medication review appointment booked however was then informed it would be carried out by phone rather than appointment. Very sensible and pragmatic. However, I then received a text message from NHS telling me off for missing my appointment!
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Patient, Thank you for your review. We are pleased the medication review process worked well for you however, we apologise for the missed appointment message and will look into preventing these issues in the future. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great clinicians, let down by supporting services
Rated 4 stars out of 5
by Mrs C - Posted on 07 June 2024
Every time I have seen or spoken to a clinician I would highly rate the care given. My most recent encounter with a GP was really good. Supportive, professionally inquisitive and wanting to help me get better. I actually couldn’t fault him at all, and came away feeling like I was being well looked after. Sadly the supporting services do let it down every time. I was on hold in ‘queue position 1’ for an hour and a quarter. When it finally got answered I was told I could have used the call back service (the same call back service that hadn’t worked the previous week)- also, why would I when I was supposedly in queue position 1? When I said this, the person said they apparently have 5 lines of up to ?19 slots- but then only 3 people answering them… I think someone got their maths mixed up when they worked out those staffing to phone line ratios! The ‘triage’ services aren’t fit for purpose (it triaged my husbands really severe hayfever as a ‘sore throat’ when he didn’t even have a sore throat as a symptom. And trying to speak to a person is like pulling teeth. They try and push everyone online- some of us actually want human contact and to make sure things are done correctly or understood correctly (see previous comment). I’ve also had some staff speak to me quite rudely before. But that aside- on this occasion, really friendly helpful receptionists, and fab GP. Would definitely recommend seeing them again. Admin services 6/10 (mostly scored for the couple of helpful receptionists) Online services 3/10 Clinical staff 9/10 (always room for improvement) Most recent GP encounter 10/10
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Mrs C, Thank you for taking the time to share your feedback. We are pleased to hear about your positive experience with our clinical team and your recent GP encounter. Your kind words mean a lot to us. We apologise for any inconvenience caused by our administrative and triage services. Your feedback regarding staffing and service levels is valuable, and we are committed to improving our processes. We appreciate your recommendation and feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Telephone consultation
Rated 5 stars out of 5
by Lorraine Percival - Posted on 26 June 2024
Spoke to a medical professional about my son. The practioner was professional and courteous and capable of resolving our issue.
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Lorraine, Thank you for your feedback. We are pleased to hear that the practitioner was professional, courteous, and able to resolve your issue. We appreciate your kind words and are glad we could assist you and your son. Kind Regards, Julie Taylor - Operations Manager
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Review titled Practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2024
Had a very good experience on my last visit. Was given good advice and felt the doctor answered all my questions. Although the NHS is not working effectively at the moment, needs to reduce middle management, and pay more to doctors
Visited June 2024
Review titled Patford House Partnership
Replied on 17 June 2024
Dear Patient, Thank you for your review! We are pleased to hear that you had a good experience and felt well-advised by your doctor. We appreciate your feedback on the NHS, patient health and satisfaction are important to us. Kind Regards - Julie Taylor, Operations Manager
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Review titled Meds Review
Rated 4 stars out of 5
by Anonymous - Posted on 07 June 2024
This was an appointment for a medication review for my child. This was both quick and efficient - thank you.
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Patient, Thank you for your review - We are pleased that your child's medication review was quick and efficient. Thank you for choosing our practice for their care. Kind Regards - Julie Taylor - Operations Manager
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Review titled Phone review
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2024
Booked appointment for phone call at 14-16 hrs. They called at 12.25 when I was busy. They asked questions, ticked the boxes. Job done
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Patient, Thank you for your review. We apologise for the inconvenience caused by the timing of our call. Your feedback is valuable, and we are committed to improving our processes to better accommodate all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great doctors
Rated 5 stars out of 5
by Patrick gorman - Posted on 18 June 2024
Very kind and courteous and new that was being listened to i also had help with reordering my medication as i can't get access to through my phone
Visited June 2024
Review titled Patford House Partnership
Replied on 21 June 2024
Dear Patrick, Thank you for your thoughtful review! We are pleased to hear that you had a positive experience with us. Ensuring that our patients feel heard and supported is very important to us, and we are glad we could assist you with your medication reorder. Kind Regards, Julie Taylor - Operations Manager
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2024
I Put through a request on Patches. The practice responded and the call was successfully scheduled. Thank you
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Patient, Thank you for sharing your positive experience with us! We are pleased to hear that your request for patches was promptly addressed, and that the scheduling process went smoothly. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good appointment
Rated 4 stars out of 5
by Mrs E Huband - Posted on 18 June 2024
Was seen by friendly nurse practitioner. She was very thorough in her examination of me and listened to my concerns. Arranged meds for my chesty cough and for my eyes. Overall a very satisfying consultation.
Visited June 2024
Review titled Patford House Partnership
Replied on 21 June 2024
Dear Mrs Huband, Thank you for sharing your experience! We are pleased to hear that our nurse practitioner provided thorough and attentive care. It is good to know you felt listened to and that your concerns were addressed. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Speedy resolution to updating my medication needs
Rated 5 stars out of 5
by Mrs Wood - Posted on 15 September 2024
Practice was quick to respond to my need to add additional medication requirement due to letter from ENT report
Visited June 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Mrs Wood, Thank you for your review! We are pleased we could respond quickly to your needs and ensure your medication was updated in line with the ENT report. Patient well-being is a priority and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager