Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
-
Review titled No medication
Rated 1 star out of 5
by Jeffrey Hughes - Posted on 22 June 2024
I was given the wrong amount of medication where i needed 112 Ramiiril tablets which i take 1 tablet am and pm I had none left i had a review with your pharmacist who was great and spotted the error straight away she then sent the the prescription to well pharmacy at 14.00 But i had no message to collect knowing that i need to take 2 tablets every day so i have not had this medication since am Friday I am disapointed that the pharmacy was not requested to get at least 6-8 tablets available to get me through the weekend It indicates a lack of care and thought and i hope patients with more serious issues are dealt with in a more thoughtful manner
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Jeffrey, Thank you for sharing your recent experience with us. We apologise for the error in your medication supply and the resulting inconvenience. Your feedback is valuable, and we appreciate your understanding. If you need anything further at this time, please do contact us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Brilliant doctor
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
The male doctor was very patient with a poorly child who wasn't interested in being examined and even let him listen to his own heartbeat with the stethoscope. He took the time to explain everything, including what to look out for and what to do next if needed. All finished off with a great choice of stickers. Brilliant doctor 10/10
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Patient, Thank you so much for your kind review! We are pleased to hear that your child had a positive experience with us. Our team strives to provide compassionate care and make each visit as comfortable as possible and we are glad that the doctor was patient and took the time to engage with your child. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Poor choice of reviewer
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2024
I was given a 2-hour window for a phone consultation to review my extensive list of medications; I was expecting a doctor or a nurse practitioner to do the review since I have several different conditions which several of the GPs at the practice are all fully familiar with. Just before the end of the appointment window I was called by a pharmacist who didn’t know me so had no idea why I was taking each prescribed medication. She also sounded very uncertain and unaccustomed to carrying out these reviews. The conversation was a waste of my time and hers.
Visited June 2024
Review titled Patford House Partnership
Replied on 13 June 2024
Dear Patient, Thank you for your review. We apologise for the inconvenience and frustration you experienced during your medication review. Your concerns about the review being conducted by a pharmacist rather than a doctor or nurse practitioner are noted. We will address this with our team to try to ensure future appointments are more appropriately matched. We appreciate your patience and are committed to improving our service for all our patients. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Very efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
Yesterday, late morning I emailed the practice about a problem I had. Within an hour I received a message saying a clinician would call me. I received the call and was advised to make an appointment to have a blood test which I have done. All very efficient
Visited June 2024
Review titled Patford House Partnership
Replied on 01 July 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that you found our service efficient and responsive. Your health is our priority, and we are glad we could assist you promptly. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Sympathetic and useful information
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
The treatment I am receiving is very helpful for my specific condition.The doctor was very patient and sympathetic about my higher than normal blood pressure. The medication I have been prescribed has been adjusted until it has begun to have the desired effect. The doctor has been seeing me regularly and the appiintments are never rushed or hurried.
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Patient, We are pleased to hear that you are finding the treatment helpful for your condition. It is good to know that you feel supported and understood by the doctor. Patient health and well-being are a priority and we thank you for sharing your positive experience. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Really listened
Rated 5 stars out of 5
by Christina - Posted on 07 June 2024
I really felt to and understood and included in the decision making. The clinician showed compassion and empathy.
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Christina, Thank you for sharing your experience with us. We are pleased to hear that you felt heard, understood, and included in the decision-making process during your visit. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Very pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
Very good treatment by both the receptionist and medical staff. I was listened to and had everything explained to me about my condition.
Visited June 2024
Review titled Patford House Partnership
Replied on 17 June 2024
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you had a good experience with both our receptionist and medical staff. Ensuring patients' feel listened to and well-informed is a priority. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Very reassuring response
Rated 5 stars out of 5
by Simon Williams - Posted on 28 June 2024
Seeing a very dark urine possibility of blood I became quite worried. I completed a Patches questionnaire and firstly had a message back almost straight away telling me a doctor would phone. Within an hour I had a phonecall from the doctor which put my mind at rest.
Visited June 2024
Review titled Patford House Partnership
Replied on 01 July 2024
Dear Simon, Thank you for your review. We are pleased our quick response and the doctor's phone call helped address your concerns. We really appreciate the feedback. Kind regards, Julie Taylor - Operations Manager
-
Review titled Proactive medication review
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2024
Surgery contacted me to perform a medication review. Pharmacist was very thorough and understanding
Visited June 2024
Review titled Patford House Partnership
Replied on 13 June 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that our pharmacist was thorough and understanding during your medication review. Your feedback is much appreciated. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Confusion
Rated 3 stars out of 5
by Mrs K Brown - Posted on 19 June 2024
Having completed the only be information I was told I needed a medical review, I was given a time window, but was then called at a different time. I was then asked why I needed the a medication which I had said on the form that I no longer required (answering a specific question) this appeared to cause confusion. I repeated that I only needed the HRT patches and so was then told, oh ok, I'll issue then now. No questions asked about any info I had submitted at all. Not really sure what was going on.
Visited June 2024
Review titled Patford House Partnership
Replied on 21 June 2024
Dear Mrs Brown, Thank you for your feedback. We apologise for any confusion during your recent interaction. Your experience is important to us, and we are here to clarify any concerns or provide further assistance if needed. Kind Regards, Julie Taylor - Operations Manager