Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pleased
Rated 4 stars out of 5
by Brian Cogbill - Posted on 28 June 2024
Very pleased with Doctors understanding of my position I am very disappointed that in order to get an operation I have to go private but I am taking the doctors advice and I am going private
Visited June 2024
Review titled Patford House Partnership
Replied on 01 July 2024
Dear Brian, Thank you for your feedback. We are glad to hear that you felt understood by our doctor. We understand your frustration regarding the need to go private for your operation and appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great GP
Rated 5 stars out of 5
by Karen Hawker - Posted on 14 June 2024
I felt the GP listened to me about my problem. He made a detailed plan about the treatment I required and gave me some medication to help. He also checked my blood results which were only taken that morning. Discussed the findings and recommended a course of treatment required. I felt it was a very thorough consultation.
Visited June 2024
Review titled Patford House Partnership
Replied on 17 June 2024
Dear Karen, Thank you for your kind review! We are pleased to hear that you felt listened to and that your GP provided a thorough consultation, including discussing your blood results and creating a detailed treatment plan. We really appreciate the feedback. Kind Regards - Julie Taylor, Operations Manager
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Review titled Reassuring phone call
Rated 5 stars out of 5
by Simon - Posted on 29 June 2024
I had a phonecall from a Nurse Practitioner informing me about an infection that I needed antibiotics for. She calmly explained what I needed to do and we discussed my options. I really appreciated this phone call and the surgery were very good to phone me late on Friday evening as I was able to start antibiotics straight away rather than wait three days til Monday.
Visited June 2024
Review titled Patford House Partnership
Replied on 01 July 2024
Dear Simon, Thank you for your kind words! We are glad to hear that our Nurse Practitioner was able to provide the information you needed and that you could start your treatment promptly. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly service
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2024
Contact was supportive and friendly. Advice and conversation was clear and knowlegable. It was good to have feedback that was positive and understanding.
Visited June 2024
Review titled Patford House Partnership
Replied on 17 June 2024
Dear Patient, Thank you for your kind words! We are pleased to hear that you found the contact supportive and the advice clear and knowledgeable. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Annual medication review
Rated 5 stars out of 5
by Kim Parsons - Posted on 26 June 2024
A simple annual telephone review of medications. This was efficient, flexible and personal. I am reassured and grateful to have an annual review.
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Kim, Thank you for your feedback! We are pleased to hear that the annual telephone review was efficient, flexible, and personal for you. It is important to us that patients' feel reassured and satisfied with our service. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jasmine - Posted on 06 June 2024
I cannot fault the service from this partnership. Every doctor I've spoken to has made me at ease, listened & given advice and always follow up with results. I'm very happy with the doctors here so far as a new patient to know that my health is in good hands & that they take time to look into the medical history to get a better idea of my conditions & ailments to try to get to the root of health issues & find an ideal solution by making referrals as necessary to get the best help possible for me as an individual. I feel very confident that the doctors here will do the best they can for each patient & are always looking at ways to give patients the best they can and that also is to include the 3 student doctors I had the pleasure of examining me under the supervision of a senior gp at the practice, who were also very thorough with their questions & examinations and helped to put me at ease every step of the way with clear explainations of their conclusion & the course of treatment that should follow and I wish them a very good future career as gp's
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Patient, Thank you so much for your very kind words! We are pleased that you have had such positive experiences with our team. Ensuring our patients feel at ease, listened to, and well-cared for is a priority and it is good to hear that you feel confident in our approach to your health and that our thoroughness and dedication to individualised care have made a difference for you. We really appreciate your feedback. Kind Regards - Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by John prior - Posted on 12 June 2024
Reception was efficient and easy to follow. Seen on ti.e and doctor was sympathetic explained what was needed to put the pro lem right. Good job.
Visited June 2024
Review titled Patford House Partnership
Replied on 13 June 2024
Dear John, Thank you for your positive review! We are pleased to hear that our reception was efficient and that you were seen on time. It is good to know the doctor was sympathetic and provided clear explanations. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Helpful
Rated 4 stars out of 5
by Dennis Wright - Posted on 25 June 2024
Was phoned by doctor to discuss test results. Conversation was relaxed and informative. Results and medication we reviewed
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Dennis, Thank you for your review! We are pleased to hear that your conversation with the doctor about your test results was informative and relaxed. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 5 stars out of 5
by Elsa Ashcroft - Posted on 07 June 2024
A supportive and helpful consultation interested in previous history of recent treatments . Thank you, Elsa .
Visited June 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Elsa, We are pleased to hear that you had a supportive and helpful consultation. Our team always strives to provide personalised care tailored to your needs, including a thorough understanding of your medical history. We really appreciate your feedback, Kind regards - Julie Taylor - Operations Manager
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Review titled Great Practice? Hahaha!!!
Rated 1 star out of 5
by Alison Bowyer - Posted on 21 June 2024
After a mistake by the GWH, leaving a med off my mums discharge list, then Patford house not reading the discharge letter properly, it has, so far, taken days to try to get mums most important drug reinstated!! I have had to be at her house for a two hour phone call appointment window, where I thought I would talk to someone who could correct this error. The lady told me she would have to talkvto a clinician, then I have a message to ask me to submit several days blood pressure readings to see if this drug is still needed. I am so so so fed up with this GP practice. They cannot seem to get anything right, it's as if the customer has to vend over backwards to fit in with the bad practice that we have to endure. Nothing is ever straightforward.
Visited June 2024
Review titled Patford House Partnership
Replied on 27 June 2024
Dear Alison, Thank you for sharing your concerns with us. We apologise for the frustration and inconvenience caused by the recent issues with your mum's medication. We take your feedback seriously and please let us know if there is anything further we can do to assist you during this time. Kind Regards, Julie Taylor - Operations Manager