Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Sid Cass - Posted on 06 July 2024
I was seen promptly and dealt with efficiently. My illness was quickly diagnosed and antibiotics prescribed for me to collect immediately from the chemist. Well done.
Visited July 2024
Review titled Patford House Partnership
Replied on 08 July 2024
Dear Sid, Thank you for your positive review! We are pleased to hear that you had a positive experience with us. Providing prompt and efficient care is a priority, and we are pleased that we could quickly diagnose your illness and facilitate your treatment. Kind Regards, Julie Taylor - Operations Manager
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Review titled Amazing Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 18 July 2024
I saw my Doctor for my ongoing issues and had to bring my Grandson with me who was unwell. When I asked the Doctor if they would not mind checking him over, and was diagnosed and medication submitted to the Pharmacy. I feel my Doctor always goes above and beyond and really cares.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Patient, Thank you for sharing your experience. We are pleased to hear that your doctor went above and beyond to help both you and your grandson. Your kind words are truly appreciated, and we are proud to have such caring professionals on our team. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Victoria Tonks - Posted on 05 July 2024
Great service & very thorough appointment. Doctor gave great explanation & fantastic service Thank you
Visited July 2024
Review titled Patford House Partnership
Replied on 08 July 2024
Dear Victoria, Thank you for your kind words! We are pleased to hear that you had a positive experience with us and appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great experience
Rated 5 stars out of 5
by Angela - Posted on 26 July 2024
I Needed a repeat prescription urgently and was dealt with promptly and professionally during a telephone appointment. The prescription was ready for me the next day thank you.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Angela, Thank you for your feedback! We are pleased to hear that your urgent prescription was handled promptly and professionally. Your satisfaction is important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Caring GP
Rated 4 stars out of 5
by Ms Tina Breadmore - Posted on 13 July 2024
This was the second appointment with this GP. In both occasions she was very caring and listened to my point of view. At the end of each visit she made me an appointment to see her again. If felt that she really cared
Visited July 2024
Review titled Patford House Partnership
Replied on 15 July 2024
Dear Tina, Thank you for your kind review! We are pleased to hear that you felt cared for and listened to during both of your appointments. We will pass along your feedback to the GP. Kind Regards, Julie Taylor - Operations Manager
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Review titled Speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
Short time from initial enquiry to appointment. Reassurance received in calm efficient manner that there was nothing to be concerned about.
Visited July 2024
Review titled Patford House Partnership
Replied on 15 July 2024
Dear Patient, Thank you for your positive feedback! We are glad to hear that we could provide reassurance and schedule your appointment promptly. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Well done
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
I was seen at short notice and had my concerns resolved with a plan for the future. Maybe I should have enquired sooner
Visited July 2024
Review titled Patford House Partnership
Replied on 08 July 2024
Dear Patient, Thank you for your feedback! We are pleased we could address your concerns promptly and provide a plan moving forward. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Greatly improved
Rated 4 stars out of 5
by Ms Tina Breadmore - Posted on 01 August 2024
There's no doubt that I have had problems with this surgery in the past but recently they seem to have upped their game. Have been able to see the same doctor in the last three occasions and each time she makes a follow-up appointment while I am with her. The nursing care is also brilliant. I need frequent blood tests and I don't give up my blood easily. I have now found a nurse who can find a vein with no problem Overall the standard of care is fantastic with both individuals going above and beyond what has been my previous experience
Visited July 2024
Review titled Patford House Partnership
Replied on 01 August 2024
Dear Tina, Thank you for your kind review! We are pleased to hear that your recent experiences have been positive and that our team has been able to meet your needs effectively. Your feedback about the continuity of care and our nursing team is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great place to be looked after
Rated 5 stars out of 5
by David Williams - Posted on 11 July 2024
The Doctor was amazing with a very understanding logical approach to my needs and very went above and beyond to make sure I got right treatment.
Visited July 2024
Review titled Patford House Partnership
Replied on 15 July 2024
Dear David, Thank you for your review! We are pleased to hear that the doctor provided exceptional care and met your needs with understanding. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
Can never get an appointment, appointments cancelled on the day then waste of time telephone appointments
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Patient, Thank you for your review. We are sorry to hear about the difficulties you have experienced with appointments. We understand how frustrating this can be. Your feedback is important to us, and we are continually working to improve our scheduling and communication processes. Kind Regards, Julie Taylor - Operations Manager