Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Happy with appointment
Rated 5 stars out of 5
by Hilary - Posted on 23 July 2024
I booked my appointment after using the online service to leave details about the issue I was having. It was easy to use, and suggested I see a GP. Booked the appointment, but I did have to wait 4 weeks for the appointment. However, on arriving at the surgery I was seen at my appointment time. The GP had all my notes regarding the matter I had booked for, so I didn't need to repeat myself, which was good. He was thorough and very professional. I was very happy with procedure from start to finish. My only comment would be the wait to see the GP, but I didn't consider my issue to be urgent so I didn't mind too much.
Visited July 2024
Review titled Patford House Partnership
Replied on 23 July 2024
Dear Hilary, Thank you for your detailed review! We are pleased to hear that you found our online booking system easy to use and that your visit with the GP was thorough and professional. We apologise for the wait time for your appointment and appreciate your understanding. Thank you for your patience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
Easy to contact about arranging an appointment, details about booking an appointment sent through, able to book appointment on date and time. On arrival easy system to book in , very efficient and effective.
Visited July 2024
Review titled Patford House Partnership
Replied on 05 July 2024
Dear Patient, Thank you for your review! We are pleased to hear that you found the appointment booking process straightforward and efficient. It is good to know that our system worked well for you. We really appreciate your feedback. Kind Regards - Julie Taylor - Operations Manager
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Review titled Phone consultation
Rated 3 stars out of 5
by Roy chivers - Posted on 30 July 2024
I had a phone consultation booked for 9am on the 29th july,I was then informed it would be be 9:40am-11:40am its now the 30th and im still waiting for the phone call. This is the second time this has happened the first time being roughly two weeks ago when I canceled a appointment with the receptionist at the Sutton benger practise and he rebooked a new appointment which i did not reveove conformation for, I then went in and asked said receptionist when my appointment was and they had forgotten to rebook the appointment for me. Once the appointment was successfully rebooked for the 24th july which I attendeded i have now not been contacted with the results from the appointment
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Roy, We are sorry to hear about the delays and issues with your appointments. It is important to us that you receive timely and effective communication, and we regret that this has not been your experience. Please do contact us directly so that we can address these concerns further. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good
Rated 4 stars out of 5
by Doug - Posted on 31 July 2024
The doctor I saw was punctual, caring & professional. But this is what I would hope for from a health care professional
Visited July 2024
Review titled Patford House Partnership
Replied on 01 August 2024
Dear Doug, Thank you for your review. We are pleased to hear that the doctor provided a punctual, caring, and professional service. Patient expectations are important to us, and we strive to meet them. Kind Regards, Julie Taylor - Operations Manager
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Review titled Considerate staff
Rated 4 stars out of 5
by Jan0 - Posted on 18 July 2024
The person who rang me was polite, very patient, understanding, and very knowledgable. Dealt with all of my concerns one by one, not rushing me but giving me the time to explain all of my worries and then giving me constructive advice on what to do. Felt much happier and a lot less worried after our discussion.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Jan, Thank you for your kind words. We are pleased to hear that you had a positive experience and felt well-supported during your call. Your feedback is greatly appreciated, and we are glad our team could help address your concerns and provide you with the reassurance you needed. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 4 stars out of 5
by Giuseppe - Posted on 07 August 2024
Everything was good and professional. The appointment was in time and the staff very kind and extremely helpful
Visited July 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Giuseppe, Thank you so much for your kind review! We are pleased to hear that you had a positive experience with our team. We always strive to provide timely and professional care, and we are glad that our efforts made a difference. Kind Regards, Julie Taylor - Operations Manager
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Review titled Compassionate and understanding
Rated 5 stars out of 5
by Christina - Posted on 19 July 2024
The GP was extremely helpful, understanding and compassionate. I felt really listened to and that my own wishes were taken into account. I feel very reassured that my health needs are in good hands. Thank you.
Visited July 2024
Review titled Patford House Partnership
Replied on 22 July 2024
Dear Christina, Thank you so much for your kind words. We are pleased to hear that you felt listened to and that your wishes were taken into account. Patient reassurance and satisfaction are a priority for us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly and welcoming
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2024
Called on time, friendly and discussed my medication requirements with knowledge and empathy. Provided guidance in a positive and simple to understand manner.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that the call was timely and that the guidance provided was both knowledgeable and empathetic. Your positive experience is important to us! Kind Regards Julie Taylor - Operations Manager
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Review titled Fantastic appointment.
Rated 5 stars out of 5
by Kenneth Brough - Posted on 14 July 2024
The Dr I saw was fantastic he ran through all my medication asking me questions relevant to the medication and made changes where appropriate.
Visited July 2024
Review titled Patford House Partnership
Replied on 15 July 2024
Dear Kenneth, Thank you for your kind review! We are pleased to hear that the doctor provided thorough and attentive care in reviewing and adjusting your medication. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Sid Cass - Posted on 06 July 2024
I was seen promptly and dealt with efficiently. My illness was quickly diagnosed and antibiotics prescribed for me to collect immediately from the chemist. Well done.
Visited July 2024
Review titled Patford House Partnership
Replied on 08 July 2024
Dear Sid, Thank you for your positive review! We are pleased to hear that you had a positive experience with us. Providing prompt and efficient care is a priority, and we are pleased that we could quickly diagnose your illness and facilitate your treatment. Kind Regards, Julie Taylor - Operations Manager