Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled telephone review
Rated 5 stars out of 5
by David George jones - Posted on 25 July 2024
I was asked if the medicine kept my asma under control and how much I was taking I told the doctor once a day she then asked me why i was taking apixaban I said I had atrial fibrillation.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear David, Thank you for sharing your experience. We are sorry for any confusion during your appointment. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2024
Wanted to get appointment to see GP to check lump on face. Given a link to send photos of lump and told would get phone call next day. Was phoned on time but person start talking about something else. When put straight they tried to access photos but could not open them . She then told me to go and see someone at minor injuries at Chippenham. I asked if I could see someone at my surgery but told no. On arrival at the Minor injury unit the nurse asked why I was there as it's not the department to go too. It was a waste of my time and hers. She is going to flag it to my surgery to get this sorted asap. Why are there no GPs available for appointments at our surgery. They just seem to want to pass their responsibility to someone else.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear about the issues you encountered and the confusion regarding your appointment. We are committed to improving our services, and if you still require assistance please do get in touch. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great doctors
Rated 5 stars out of 5
by Sas - Posted on 17 July 2024
Had a review and the person was very professional and took her time to make me feel at ease and explained the purpose of the call
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Sas, Thank you for your feedback! We are pleased to hear that the review was professional and that you felt at ease. We appreciate your kind words and are pleased that the purpose of the call was clearly explained. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good service
Rated 5 stars out of 5
by Sue - Posted on 11 July 2024
I have recently moved to the area and have needed the doctor recently. I visited a nurse who was quick to reassure me of the plan with treatment required. I needed further medication and had a telephone conversation that mornin where the doctor gave me a new prescription. It was a good experience
Visited July 2024
Review titled Patford House Partnership
Replied on 11 July 2024
Dear Sue, Thank you for sharing your experience with us! We are pleased to hear that you had a positive encounter with our team during your recent visit. We look forward to continuing to support your health needs and appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Exceptional Practitioner
Rated 4 stars out of 5
by Richard Wiltshire - Posted on 17 July 2024
I wanted expert advice on my ‘short term’ memory loss which is getting worse. The Advance Nurse Practitioner who saw me was happy to involve my wife in this consultation. I felt very relaxed, she didn’t rush the discussion, wrote clear notes and slowed the conversation down if necessary. I didn’t feel rushed, it was a thorough discussion, centred on my needs leading to an outcome. This professionalism gave me confidence in her recommendations such as Referral to a memory clinic, book an eye test to include non invasive imaging (which I booked today for August 29), and a possible brain scan’. I will get booked in for next appointment. Thanks again for your patience and exceptional knowledge in this area. I look forward to next stages.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Richard, Thank you for your detailed feedback. We are pleased to hear that the Advance Nurse Practitioner provided thorough, patient-centred care and that you felt confident in the recommendations given. We appreciate your kind words and are glad you’re moving forward with the next steps. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great doctor
Rated 4 stars out of 5
by Barbara - Posted on 06 July 2024
I had a telephone appointment with a doctor and I have to say she was very kind , and made all the difference to have an understanding person on the end of the phone
Visited July 2024
Review titled Patford House Partnership
Replied on 08 July 2024
Dear Barbara, Thank you so much for your kind words about your recent telephone appointment with our doctor. We are pleased to hear that you had a positive experience and felt supported. Your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Awful
Rated 1 star out of 5
by Merlo - Posted on 19 July 2024
I phoned reception to ask about yellow fever. She failed to tell me that the clinic has nothing to do with yellow fever and instead referred me to a med loop practitioner. The med loop practitioner said it was an admin/receptionist job so asked me to ring back to reception. Reception then said that I needed an appointment with a different practitioner, so that was organized for the day after. I explained that I wasn’t able to make an appointment however it was booked as an in person appointment so I then rang Reception again And explain that I wasn’t able to make this appointment in person and it needed to be over the phone. When I had this appointment, the practitioner then told me that the clinic has nothing to do with yellow fever and the reception should’ve told me that. And said that she had no record of an appointment that I had with a travel nurse back in June discussing antimalarias and vaccinations. All I needed was a confirmation letter stating I didn’t need yellow fever to make my entry into Tanzania easier as I am traveling independently.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Merlo, We are sorry to hear about the confusion and inconvenience you experienced. It sounds like there was a mix-up in communication, and we appreciate your patience. We will review our procedures to prevent similar issues in the future. If you still need a confirmation letter or any further assistance, please contact us directly. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Penny Errill - Posted on 26 July 2024
Dr gave helpful advice and reassurance and did not try to persuade me to take treatment l was unwilling to try while encouraging me to do so as this was his advice governed by his training. We agreed to wait for the results of blood tests. He did not rush me and was very positive with good eye contact
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Penny, Thank you for your thoughtful review! We are pleased to hear that the doctor provided helpful advice and reassurance whilst respecting your choices. It is good to know you felt heard and supported throughout your appointment. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Improving!
Rated 3 stars out of 5
by Hilary - Posted on 28 July 2024
I rarely need to see a GP and in the past have had difficulty getting an appointment …. However, I having recently been unwell I was able to speak to a receptionist who sent me a text to book an appointment at my convenience. When I attended for my appointment I was seen more or less on time by a GP who was very understanding and thorough. All in all this was a good experience.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Hilary, Thank you for your feedback! We are pleased to hear that you had a positive experience with the appointment process and found the GP to be understanding and thorough. Patient satisfaction is important to us! Kind Regards, Julie Taylor - Operations Manager
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Review titled Happy with appointment
Rated 5 stars out of 5
by Hilary - Posted on 23 July 2024
I booked my appointment after using the online service to leave details about the issue I was having. It was easy to use, and suggested I see a GP. Booked the appointment, but I did have to wait 4 weeks for the appointment. However, on arriving at the surgery I was seen at my appointment time. The GP had all my notes regarding the matter I had booked for, so I didn't need to repeat myself, which was good. He was thorough and very professional. I was very happy with procedure from start to finish. My only comment would be the wait to see the GP, but I didn't consider my issue to be urgent so I didn't mind too much.
Visited July 2024
Review titled Patford House Partnership
Replied on 23 July 2024
Dear Hilary, Thank you for your detailed review! We are pleased to hear that you found our online booking system easy to use and that your visit with the GP was thorough and professional. We apologise for the wait time for your appointment and appreciate your understanding. Thank you for your patience. Kind Regards, Julie Taylor - Operations Manager