Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient remote appointment
Rated 2 stars out of 5
by Niamh - Posted on 27 July 2024
This was a very efficient appointment with the consultant really listening to me and taking all of the steps necessary to get to the bottom of my ongoing issues together. This was a really good experience!
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Niamh, Thank you for your feedback! We are pleased to hear that the consultant provided a thorough and attentive experience. Your satisfaction is important to us, and we are glad to know you had a positive experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Martin Cussell - Posted on 07 July 2024
The person I spoke to over phone was polite, helpful and understanding. Listened to what I had to say and made me feel that I wasn't wasting my time and that my concerns were justified. It was good to talk to someone who made me feel at ease and understood everything being said.
Visited July 2024
Review titled Patford House Partnership
Replied on 08 July 2024
Dear Martin, Thank you for sharing your experience! We are pleased to hear that our team member could provide the support and understanding you needed. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice in the wrong place
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2024
I live closer to Beversbrook and had asked for my appointment to be there as Patford House is not easy to reach. However my treatment at P H was excellent in the warren of rooms and stairs. Beaverbrook is much more inviting and functional (fit for purpose)
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that your treatment at Patford House was excellent. We understand that accessibility is important, and we appreciate your comments about Beversbrook being more inviting and functional. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
My experience was very positive and l had my questions answered very well. I shall book to see the same doctor if possible in future.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Patient, Thank you for your feedback! We are pleased to hear you had a positive experience and that your questions were answered thoroughly. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice but so dependant upon technology!
Rated 5 stars out of 5
by Penelope - Posted on 26 July 2024
Finally managed to get an appointment but so many tech hoops to leap through. Great if you have good broadband or mobile signal but rubbish if you don’t! Go online, log in, receive code on phone, back to online ……..
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Penelope, Thank you for your feedback. We are sorry to hear about the difficulties you faced with the technology. We are working to make the process as smooth as possible for everyone, and patient input is valuable to us. Kind Regards - Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
I felt so understood and was given the time to talk and exspress my feelings I felt cared for so thankyou for making me feel so understood
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Patient, Thank you for your kind words. We are pleased to hear that you felt understood and cared for. Your feedback means a lot to us, and we are happy that we could provide the support you needed. Kind Regards, Julie Taylor - Operations Manager
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Review titled Best practice I've ever used
Rated 5 stars out of 5
by Angela - Posted on 20 July 2024
I had an emergency appointment on the same day of enquiry as I was breathless due to what I believed to be a new medication. The nurse thought it might have been a result of a problem with my heart. The doctor treated me with respect and explained exactly what he thought the problem was. Thank you for your prompt response and your genuine care and kindness.
Visited July 2024
Review titled Patford House Partnership
Replied on 22 July 2024
Dear Angela, Thank you for review! We are pleased to hear that you received prompt and compassionate care from the doctor and nurse. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
The GP was very caring and listening. Able to give good advice and options, really excellent service again.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Patient, Thank you for your kind review! We are pleased to hear that you found the GP caring and attentive, and that the advice and options provided were helpful. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Aneta - Posted on 09 July 2024
Prompt appointment given by receptionlist, great listening by nurse, prescription sent out immediately.
Visited July 2024
Review titled Patford House Partnership
Replied on 11 July 2024
Dear Aneta, Thank you for your review! We are pleased to hear that our receptionist, nurse, and prescription process met your needs promptly and effectively. Your feedback is appreciated! Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 4 stars out of 5
by Susan - Posted on 26 July 2024
I used an online app on website to get advice about a neck problem. I was given a phone consultation. The person was very kind and thorough with his questions and made certain suggestions. He was extremely helpful.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Susan, Thank you for your feedback! We are pleased to hear that the phone consultation was thorough and helpful. Your satisfaction is important to us, and we are glad the advice provided was beneficial. Kind Regards, Julie Taylor - Operations Manager